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Reviews Premier Honda

Premier Honda Reviews (17)

I went to Honda on 7/7/18 an was very dissatisfied with the service the older lady at the front desk was very disrespectful she was speaking loudly about (They come in here an want a Honda for $99 dollars a month) she really pissed me off . So me and my husband ended up going to another dealership missed sale

Review: I purchased two 2014 Honda Accords (Coupe and a Sedan) at this dealership in New Orleans on August 4th 2014. This dealership claimed that one of the Accords, a 2014 Honda Accord Coupe V6, Vin# [redacted] is a true or original 2014 Honda Accord V-6 HFP (Honda Factory Performance) package that cost me over $5G extra in the contract. The Honda HFP website://automobiles.honda.com/accord-coupe/hfp-accessories.aspx, describes the complete package of $4620.00 not installed. A week later to my discovery and dissatisfaction, this car has only pieces of the HFP package, including [redacted] the salesperson for both cars claimed that the Honda Coupe suspension was dropped 15mm having this included in my HFP package. After taken the Coupe for further inspection to another Honda dealership (Covington Honda) and to there explanation that the same or original suspension is on the car and the salesperson at Premier Honda gave me false information. The contact was to included the complete HFP package in the contract between two parties, Premiere Honda and myself. I have called Premier Honda ([redacted], Gen. Manager) numerous times including Honda Incorporated for ratification or solution to the problem to date.Desired Settlement: I would enjoy the complete package which is missing the suspension, badges, and floor mats that was paid for in the contract. HONDA HFP PACKAGE INCLUDES:19-Inch HFP Diamond-Cut Alloy Wheels[2]Decklid SpoilerHFP Sport Suspension Package lowers height 15 mm and enhances handlingHFP Side Under Body SpoilerHFP Front Under Body SpoilerHFP Rear Under Body SpoilerHFP Badges on Side Under Body SpoilerHFP Badge on trunkInterior Illumination - RedHFP Floor Mats

Business

Response:

This customer is under the impression that he purchased an HFP kit, which includes the badges and suspension. The HFP kit is not even available from Honda for 2014 models.In reality, he purchased a car that had an under-body spoiler and HFP alloy wheels and tires.The car was pre loaded with these accessories. The customer did not request that we add them.

Review: In June of this year I went into premier Honda to trade in my 2014 honda civic.My initial visit went smooth I left the dealership with the car of my choice. A month a half later I started receiving phone calls from my previous lender of the car I traded in stating they had no knowledge that I traded In my car and I was responsible for paying my carnote. I was ok with that because I knew the trade in takes time. But what I wasn't expecting was to still be riding around with a tempt tag almost 6 months later. I've receive several notices in the mail from different lenders stating that some of the deals went thru but the dealership hasn't been corresponding to them so they've back out the deal. I've had to pay three months on a car I no longer reside in due to the dealer ship not closing my deal. My credit score has been affected by this matter. And the finance manager says one thing and does another. It's now December and my deal still hasn't been finalized. The finance manager doesn't return phone calls or whoever answers the phone says he's not there. Nobody in the dealership knows who I should contact about this matter everybody's plays dumb when you ask them where or how to report this matter. I also received a flag on my license because the license plate on the car that I traded in was never turned in to the dmv. This is a trade in disaster.Desired Settlement: I would appreciate if my deal is final and that I receive my license plate before the end of the year. Also my credit should fixed due to multiple late payments from the Honda Civic, and since I have a flag on my license I would like proper documents stating I traded my car in June and that the dealership failed to turned in the plate.

Business

Response:

[redacted]I have confirmed with the dealership that the consumer's purchase and loan has been processed and funded. I have also advised Mike T[redacted], Finance Manager, to provide consumer with necessary paperwork to have flag removed from her license if it is related to her trade and to have her license plate paperwork has a rush on it to get it to her as soon as possible.Should any further requests come about as a result, the consumer is free to contact the General Manager, Ashley C[redacted], directly for assistance. ac[redacted]@premierautomotive.comSincerelyTracey F[redacted]Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10999314, and find that this resolution is satisfactory to me.

Review: I purchased a used vehicle from this dealer on 11/23/2013. within 10 days and 100 miles the vehicle died. this business advertises a money back guarantee if you are unhappy with a used car purchase. it is advertised as well you can call the owner on his direct line. but after trying for three months now his assistant explains he will never be available to speak with me. I want ths dealer to honor his money back guarantee if you are unsatisfied for any reason and I am unsatisfied. this is blatant false advertisement.Desired Settlement: all costs associated with my purchase as advertised or complete free repairs to make me whole.

Business

Response:

Revdex.com,

Mr. [redacted] purchased his vehicle and signed and As Is form when he did where the dealership owed no repairs or items to him. In the interest of goodwill, the GN, [redacted] has agreed to pay 50% of the repair bill.

Should you need additional information please contact me at your convenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9930247, and find that this resolution is satisfactory to me.

Review: I purchased a 2011 Hyundai sonata in 12/31/2013. The finance manager ([redacted]) sold me what was supposed to be an extended warranty which would begin after the expiration of the manufacturers warranty. A $1700. Warranty. My extended warranty card did not arrive until two days ago and stated that it expired at 60,000 miles. This vehicle already had 48,800 miles at the time of purchase. I contacted Premier and was told (by [redacted]) I could cancel it just come in and sign the paper. I went in the following day and asked to see [redacted]. Upon meeting with him he informed me that there would not be any refund because the warranty had expired. He said he sold me a new car warranty. This was a used vehicle in which the original warranty went for 100,000 miles to 60,000 when title transferred. I told him that he knowingly sold me something that he knew was to expire. He answered yes. I stated that he knowingly sold me a warranty that I didn't need because the manufacture warranty would cover the vehicle until 60,000. miles...again he answered yes. This is pure outright deliberate FRAUD.Desired Settlement: I want a refund of what was stolen from me by means of deception

Business

Response:

Premier Honda's finance manager sold this consumer an extended warranty on her vehicle that it did indeed qualify for. It was not a designated new car warranty as stated in the complaint. This was the only extended warranty the car qualified for that did not exceed the approval price through the lienholder. There are more expensive warranties available but the bank would not approve the amounts. The warranty that was sold provided wrap around coverage to the vehicle through 60,000 miles which the consumer agreed to at purchase. Premier Honda did not deceive the consumer in any way and regrets she feels as though it was fraudulent. All paperwork represents the consumer's agreement and signature to the purchase and coverage.

Should you need additional information, please contact me at your convenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9687114, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have no idea who the person that answered is. As I stated the finance manager stated that he knowingly sold an extended warranty that he knew I did not need. This vehicle had a factory warranty that was good for 60000 miles. I was told the extended was to start after that time. Never was the warranty presented to the finance company to be approved. That is far from the truth. When I received the expired card and returned to Premier Mr. [redacted] arrogantly told me he knew he sold me something I didn't need. That is/was nothing less than fraud. Theft of $1700 by FRAUD and DECEPTION!!! Why would I knowingly pay that amount for a warranty of 20000 miles?

This money was stolen from me and Premier Honda is allowing this practice!!!

Business

Response:

Revdex.com,

Premier Honda stands in its previous response. Should you need additional information please feel free to contact me at your convenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9687114, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Premier Honda indeed fraudulently sold me a warranty that the finance manager admitted knowing I did not need when he sold it to me. He knew it did not exceed the manufactures warranty as he deceptively stated. This was theft of $1700 by fraud. I stand behind my complaint.

Review: Deceptive diagnosis. Premier Honda service advisor told me A/C unit on my car had two leaks and power steering pump had to be replaced. I brought my car to another shop and discovered that neither of the above diagnosis were true. I emailed [redacted] my concerns and I have not been contacted by anyone from Premier Honda.Desired Settlement: I would like a full refund on the diagnostic charges.

Business

Response:

The Service Manager, [redacted], has agreed to refund the money as requested in the interest of customer service.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Recently, I negotiated a deal with a sales team member, Ms. [redacted] and finance manager, [redacted] at Premier Honda. They convinced me to trade in my 2006 Nissan Altima for a 2012 Honda Civic. As part of the deal, I wrote a 30 day post dated check for $7,000.00. On the day of this negotiation, January 31, 2013, I was given temporary tags and a registration for the new car and left my Altima at the dealership. At this time I received no copies of paperwork but drove away in what I thought was my new 2012 Civic.As agreed, on February 2, 2013, I arrived at Premier Honda to pick up my paperwork but was advised by Mr. [redacted] that it was not ready. On February 8, 2013, Ms. [redacted] called to tell me that Honda would not honor the deal as is. Instead, Honda would require a $3,000.00 down payment in lieu of my trade in due to its negative equity. On February 9, 2013, I picked up my 2006 Altima from the dealership and, upon arriving home, realized that the spare tire was missing.On February 15, 2013, Ms. [redacted] asked me to return the car to Premier Honda for an audit. She explained that my vehicle needed to be accounted for because the deal was not finalized. Although confused by this request, I complied and returned the vehicle. Ms. [redacted] assured me again on February 16, 2013 that the deal was still being honored by Honda. Ten days later Honda informed me that they would no longer honor our deal.Desired Settlement: Personally, I am extremely offended by Hondas failure to properly and timely handle the financing aspect of this process. My car buying experience was nothing short of a nightmare. To my detriment I relied upon the assertions of your staff and to date have incurred the following expenses:Spare tire replacement:$85Insurance Premium difference:$77Cost to reinstate tags:$125Cash down payment:$300New Battery: $100Total:$687.00I expect to be fully reimbursed for the costs expended while being strung along by the staff at Honda. In addition, I expect my check for $7,000.00 to be returned to me promptly.

Business

Response:

[redacted]

Ms. [redacted] came in to purchase a vehicle and left a hold check for 7k under premise she would be receiving tax refunds to cover the amount. She was also to trade in her Altima. This was not a problem and she was spot delivered in the vehicle and paperwork was done. The consumer then returned at a later date and advised she would not be able to put down the amount of the downpayment and she no longer wanted to trade her Altima. The dealership attempted to draw up new figures but could not get the loan approved at those terms. The possibility of additional downpayment was a factor. As a result, the dealership could not obtain necessary financing for Ms. [redacted] with the parameters of her downpayment and trade changing. The Altima was returned to Ms. [redacted] as it had been parked during processing of her purchase. No one had use of the vehicle and it was not run the service as of yet either. There is no documentation of missing parts therefore reimbursement is declined. As far as additional monies requested for reimbursement to cover insurance etc..., those are declined as well as insurance coverage was necessary for the customer to drive the vehicle while she was spot delivered in it.

Should you need additional information, pleaase contact me at your convenience.

Sincerely,

[redacted] CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I did not choose to not trade in my altima. I was told by the business that the deal could not be made because of negative equity in the altima. furthermore when I picked up my altima I called and told the salesman my sparetire was missing so if it wasnt documented that is not my problem. I also have proof that an atm withdraw in the amount of $300.00 was made at an atm located down the street from the dealership on the date I signed my paperwork.I was told it was a downpayment but believe it was used to falsify information on my application to assure the loan would go through. I believe t[redacted] and [redacted] splent the monies. I am entitled what I have paid out of pocket since I was told the deal was done. I did not and have not receieved my check back either. furthermore in response to the insurance I did not have to drop the insurance from my altima I could have just added the honda to my policy leaving my license plate in tact but because I believed the deal was done I did not do that so I am entitled to the penalty I had to pay to reinstate the plates. the law states.that during contract negotiations in the event the contract is not reached each party is entitled to be compensated any out of pocket expenses they encurred because of the contract.I will settle for $500 which includes the $300 in cash paid on delivery of the honda, $100 which is the cost of a spare tire and $100 which is the cost of replacing the battery in my altima. please note I am still out $187 which is the cost of insurance and the costs of reinstating the license plate.

Business

Response:

[redacted],

Premier Honda has no way of knowing if the spare tire was removed after it left ht epremise. It was never documented to be missing. The battery going dead is also not the responsibility of the dealer during spot delivery of the vehicle. We respectfully decline the request for reimbursement. In the event Ms. [redacted] can produce a receipt for $300 where the dealership accepted money from her, we certainly will reimburse. If there is no receipt, we cannot provide reimbursement.

Should you need any additional information, please contact me at your convenience.

Sincerely,

[redacted] CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

it is the dealerships responsibilty because both were reported to the employee of the dealership. I would advise the dealership to look over all applications being made by t[redacted] because they are commiting fraud. I will show proof if my $300 that was given to [redacted]. I will also contact my attorney and I will run an ad in the time picyune regarding others that have dealt with this. I didnt nit decline the deal. I did what the dealership tild me to do. I was lied to numerous times and I am out a lot of money and time. it is a shame that your conpany handles business this way and I will make a comment to let everyone know not to do business with your company.

Business

Response:

[redacted]

Premier Honda stands in its previous response. Again, if Ms. [redacted] can produce a receipt showing the dealership accepted $300 cash, we certainly will refund her.

Sincerely,

[redacted] CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

like I stated before I am not will to settle for anything less than $500 which is the $300 in cash I gave as a downpayment to my salesman, $100 to replace my spare and $100 to replace my battery. I am out all of this as a direct result of the bad faith contract negotiations from the business. my altima would not have set for a week and my spare wouldnt have been stolen from their employee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I will not settle this complaint for less than $500. This is my final offer and it is firm.

So I bought a car in November and just found out yesterday that they delivered me the complete wrong car so I bring the one I had back to switch it out for the right one and the one I bought that had 47 miles on it like my contract says magically has 3000+ and saved Bluetooth information but they told me it hasn't left the lot sense I bought it? I don't believe that for one moment. They are also trying to say that it had that many miles when I bought it over 2 months ago and I only put 2000 on the one I've been having and nothing has been offered to me to compensate the fact the I'm loosing almost 1000 miles on my car other then a sorry. To top that off I've been having insurance on this car not the one I've been driving for two months so Thank God nothing happen cause I would have been fked and it would have seemed like I was driving a stolen car! This is not the only misunderstanding I've had and I will never be buying another car or referring ANYONE to use this dealer ship how does it take over TWO months to figure out I had the wrong car and then not even try to offer me something to compensate for the inconvenience? Also I thought it was unprofessional that it was just the sales man I deal with and not a manager sorting this out and explaining it all to me. I love my Honda but if all dealerships act like this I will not be buying another.

Review: I bought a 2013 Honda CRV and an extended warranty for this vehicle from Premier Honda. I paid for this vehicle in full when I purchased it. I traded in the vehicle for a Nissan in September 2015 and requested a refund of what was left on my extended warranty. I called the warranty company and they told me I had to go through Premier Honda. I did. After a few calls to them in September I was told I had to come in and fill out a cancellation request. I did this on October 23, 2015. I have made repeated calls to the dealership asking for my refund. I have been given excuses, i.e. we have to verify the car is paid for. Well, check your files and you will see I paid in full for the car when I bought it. Also, it was explained to them numerous times that I traded in the vehicle for another car. It is now February 1, 2016, I do not have my refund. I have called the dealership and the receptionist transfers my call which does not get answered. It usually gets hung up on now. Even when I've called for the General Manager, which a month ago I was told there was no GM for that dealership.Desired Settlement: I would like to get a refund and I want it to include September 2014 to the end of the warranty.

Business

Response:

[redacted] Premier Honda apologizes for any delays in processing the refund. Our Comptroller, Kim C[redacted], has confirmed the refund has been processed and has contacted the customer to advise of such. Please let me know should you need any additional information. Sincerely,Tracey F[redacted] Premier Management

Review: I went to purchase an SUV for myself and my 8 month ole son. I had already gotten approval from my finance company and the amount I could spend. I was shown a vehicle that was in the front customer service parking that had not been serviced at all, it was traded in the same day. I signed a (request for the loan amount) and was denied, their for I could not purchase the vehicle, not only that, the vehicle broke down on me the same day with rusty water boiling out of the radiator, and you could not hold the steering wheel over 60MPH it shook so bad, I called and they had it towed back to their dealership (to get repaired) after I told them I did even want the vehicle as it was not safe for my nephew. I sent (Numerous) E-Mails, left voicemails with managers, with the front desk, and even texted my salesman several times, NO RESPONSE what so ever. They asked for a $500.00 down payment, cashed it, and will not send me a check back or electronically submit to my bank, this was on May 3, 2015. To me, this is thief at the dealership level. I wish to receive my $500.00 back immediately, or further action will be taken!Desired Settlement: I would like my $500.00 down payment mailed to me by Premier Honda of New Orleans, or bank transfer over the phone.

Business

Response:

[redacted]

Review: I purchase a BMW 750 li from premier Honda,which they purchased from Harrison BMW Baton Rouge LA to sell to me.. a few weeks after I purchased the car we notice enormous amounts of smoke from the car .we notified the seller immediately.asking them to take it back,trade it for another car,because it was to soon for this problem. I was told to bring it to tthe dealership,an let them see what's wrong because they couldn't take it back.THE Peak dealership said BMWs smoke slot,its really nothing..A free a few months we was a adding excessive amounts of oil,We brought it back to,Peak BMW,of new Orleans LA.they discovered a oil lleak value covers needed to be changed..purchased a 2year warranty,but when I brought it to the dealership for repairs to be made..they contacted my warranty company,which was Honda care,they said I only had 1year warranty are 12,000 miles.an I had alredy reached the 12,000 miles.They refuse to pay for repairs,denying to take calls,when they do receive call they have insulting non chalant remarks.I contacted channel 8 news complaints department.I've waited for them to contact me back to help me for almost a year,but no results yet.I almost lost my home trying to get repairs done, an to pay these carnotes paid for this broken car..All repairs where unsucessful because iI couldn't afford the dealer,went to other repair shops,but they couldn't get the job done,I contacted Harrison asking why would they sell me a broke BMW,they said they notified PREMIER,that the car had major problems that would become very affective in the long run before they purchased it.They still insisted.I contacted HONDA PREMIER SUPERVISOR [redacted] ON SEVERAL OCCASIONS,HE LAUGHED AT ME AN TOOK IT ALL FOR A JOKE, A N I STOP CALLING.I ALSO CONTACTED THE OWNER OF THE DEALERSHIP, AN HE CARED LESS.I FINALLY MET A FRIEND AN THEU TOLD ME TO CONTACT YOU A LLPLEASE HELP.Desired Settlement: I need a new BMW,are all the money I paid over this time for carnotes for nothing,because we could never use the car without breaking down,an all the repairs totally done.I would like to have a new one mostly.

Business

Response:

[redacted]

The GM, [redacted] and the Owner of the dealership have not been dismissive of the concerns expressed in this consumer's complaint. However, the consumer purchased the vehicle over 2 years ago. The vehicle was purchased pre-owned with a limited warranty. Premier Honda is not responsible for the vehicle or its repairs because it is out of warranty. The consumer is responsible for repairs t the vehicle that has been owned over the last 2 years and any request for Premier Honda to reimburse for the purchase or any monies is respectfully declined.

Should you need additional information, please contact me at your convenience.

Sincerely,

[redacted] Premier Management

Review: I purchased a used vehicle on July 27, 2015 and have had problems with it since the date of purchase. During the sale of the vehicle, I requested to see the Carfax and never was provided with it and was told that the vehicle had one owner with a very good and clean history with no problems. After test driving I was rushed into financing, never realizing that I had not viewed the Carfax. If I had seen the facts I would have known that the vehicle had major problems. It has been a month of calling the dealership numerous times of day to solve this matter and up until this day the matter has not been solved. On my way home the first problems I noticed were a loud noise which sounded like the rotors or bad breaks, and the chrome trim on the passenger side of the vehicle was peeling off so I called my salesman Eric to inform him and his response was to take it the service department. My schedule did not permit me to go to the service department until the following week on August 3rd. When I arrived at the service department their immediate response was to take the vehicle to Ford. I did as they requested and when I arrived a Ford I explained to them the problems with the car and they proceeded to check it out to later inform me that all four rotors and tires were bad and they recommended replacing it. I then brought the vehicle back to Premier Honda and they said they would replace the rotors and tires. When I arrived to get the car, I discovered only the two front tires were replaced and I was lied to and said that the rotors were replace to later find out that they never were. During this time for weeks I kept calling the dealership to speak to a manager and left numerous messages only to never receive a call back. I finally decided to take matters into my own hands and attempted to trade in the vehicle for another one at a local Ford dealership. It wasn't until I came here that I was presented with the Carfax and informed that the sale of my vehicle should have been much lower than financed.Desired Settlement: At this point I would like the sale to be reversed completely because this was a bad sale. According to Capital One, my loan company, they informed me that if a sale was not appropriately financed based on Carfax, mileage, etc, that the sale of the vehicle can be reversed. When I finally was able to speak to Lionel the used car manager after a 5 hour visit at the dealership today nothing was done besides resurfacing one rotor and as far as the chrome trim that's falling off the car nothing.

Business

Response:

[redacted]The Used Car Manager, Lionel B[redacted], advised the customer complained about the things that follow: *Brakes were pulsating - the dealership agreed to and did turn the rotors and replaced the brake pads *Chrome window molding was starting to come off - the dealership agreed to and set up an appointment with our vendor that specializes in those repairs and when the vendor called the customer, he told the vendor not to worry about it. At this point, the dealership has accomodated the consumer as he requested. The pre-owned vehicle was purchased with a 30 day limited powertrain warranty. The above items do not fall under that warranty but were provided from purchase. Any additional work will be the responsibility of the consumer.Please let me know should you need any additional information.Sincerely,[redacted], Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10793075, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not pleased with this answer because in the first 30 days I made numerous calls and I can provide a call log if necessary, however no one ever returned my call. Every time I called I asked to speak to the manager and was never directed to Lionel until 8/31 when I stayed in the dealership from10-3 p.m. Also when I brought the.vehicle in they only serviced the front rotars but I still had problems with it which is why I brought it back to be checked again. They did not replace all of them and I still have problems with them now. The service tech even told me himself that there is front end damage and the rotars were still damaged. During our visit Lionel was even.trying to get us out of that car himself and.put us in a Honda and we told him we were not interested in those vehicles because.they are too small. We also talked to him about the financing of the.car which we later found out was over priced because of the accident that was on the car facts and he still declined when we asked to be directed to the financing manager. The Ford dealership in Slidell diagnosed.the vehicle with needing all of the rotars and tires replaced however they declined to.fix it. The only reason I went to Ford in the first place was because.during that first week I had the vehicle I brought it to Honda and they.sent me to Ford and didn't even try to fix it. As for the "vendor" who he is claiming he lined up for us, when I spoke to the man he said didn't even work for Honda and he was pretty much a side "shade tree"mechanic. I didn't feel comfortable bringing my vehicle to an outside non certified vendor. Also there was a part that was suppose to be orderd,however I never even received a call letting me know the part was in. The last correspondent I got from them was to.come.and pick up my license plate.Til this day, there are still problems with the vehicle. There is strange noises in the steering, along with the rotar and.break grinding that is constantly making noises. Honda claimed they turned the rotars and a retorque. I am highly upset that they sold me a previously wrecked vehicle over priced and refuse to acknowledge my concerns.

Regards,

Business

Response:

[redacted] Premier Honda uses our bumper vendor, Wade, for related work at all of our dealerships and can offer the convenience of him going to the customer because he is mobile. He is not "shady" in any way as we would not utilize such a person for a vendor. I would imagine another dealership that competes with other dealers would certainly advise the consumer more work is needed on a vehicle, as the Ford dealership did in attempt to sell service. We do not repair based on another selling dealer's diagnosis. Premier Honda addressed Mr. [redacted]'s concerns. The Service Advisor, Calvin, informed us the consumer declined having him order the small trim part for his vehicle. He will need to contact Calvin in Service to have that done if he chooses to within 30 days. Lastly, the Sales Manager did not offer to swap the consumer out of the vehicle as he offered to trade him out of the vehicle in the event he was not satisfied. Should you need any additional information please contact me at your convenience.Sincerely,[redacted] Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10793075, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As for Mrs. Tracey saying that the mechanic is not shady, I never stated that he was shady, I said he was a shade tree mechanic, meaning the way he stated was that he was not aligned with any dealership. I never attacked the mans character or work to say he is "shady." The problem I am having with their response is that they are falsifying information. When I first contacted my salesman, he never questioned what the problem was he just informed me to go to the service department. Upon my first visit to the service department Calvin informed me to take the vehicle to Ford because it was still under warranty. Honda never looked at the vehicle. I did as he instructed and returned to Honda with a list of problems that Ford said required attention. As for Mrs . Tracey's claim saying that a competing dealership would give false claims, there was no reason for them to. I never met with any salesperson from Ford in Slidell for them to make any false claims to sale me another vehicle. There was no one at all who approached me on purchasing from them. My problem lies with Honda because apparently they do not want to fix my vehicle. The reason why I ended up finding that the vehicle was over priced was because after attempt after attempt of trying to resolve this problem I searched for another dealership that had the same car I have and before they even went any further with a sale for me they sat down and talked to me about my car facts and the sale price that the vehicle was financed for. The immediately stopped the sale and told me that I should either report Premier Honda to some entity which name I cannot recall, or to get a lawyer to help me. Once again I had never seen the car facts prior to my purchasing. On 8/31 when I finally met Lionel, he informed me that he was on vacation during the time of my sale and that he did not remember that vehicle coming in and could not be certain if the vehicle was ever checked properly since he was not there. When I discussed with him about the problems and that the car was wrecked he stated, "a lot of these cars on this lot were wrecked," as if that is ok that the vehicle was overpriced in financing. As for Mrs. Tracey's claim saying that he did not offer me a vehicle, he did in fact say that he was trying to get Eric to see if he could start up work on a Honda Accord and that he would try to transfer our loan. Whether or not that was just small talk to pacify us, that statement did occur. I have no reason to make up false statements. The only part of this that makes sense is that Lionel was on vacation, which apparently is why I never received a call back but in that circumstance I should have been referred over to another manager who had authority to assist me in my concerns. However, upon his return to work, Lionel still never returned any of my daily calls to the dealership. I began to call twice a day for several weeks since no one was ever responding until Arthur was the only one who decided to attempt to help me.As for the trimming that Mrs. Tracey is saying I refused, this conversation never happened! I asked for them to fix that and my request was never addressed by Lionel until I showed him a small piece that was missing where he said he would order that part. Supposedly that part was ordered on8/31 but I never have received a call saying the part came in. As for the rest of the chrome trimming that is peeling off, Lionel never directly addressed that saying that he would replace it. He said that he knew "a guy" who could fix that. It was never a conversation of we, Honda, will replace these parts for you. We sat there from 10 am to 3 pm on 8/31. We saw the mechanic leave in the vehicle twice. When he rode by himself, he brought the vehicle back to Calvin and said nothing was wrong with it. It wasn't until I request for the mechanic to ride with me so that he can hear the noises that I am hearing before they did anything. The only thing they ended up doing was resurfacing one rotor which the mechanic informed me would soon require attention again. The mechanic also told me that he saw where the rotor was warped but he said Lionel doesn't want to pay for it to be replaced.On that same day 8/31 while we were in there my wife called the number that's listed on the Revdex.com website and left a message for a Tracey. I am not sure if this is the same Tracey that is responding but if so she had left several messages for her since 8/21. After she was unsuccessful in reaching anyone, she then sent Mr. Duhon a message on his Facebook page informing him of what is occurring since no one was properly addressing the issues. What I would like to occur is that Honda would be fair and do what's right. Fair and right to me is adjusting my financing. I am not asking for the car to be $1000.00, I am only asking for them properly resend the information to Capital One and fix the issues with the car that I am having. This is the vehicle of my choice, however I would have not driven away from the lot if I would have known these issues were there. Who in their right mind would knowning go to a well know dealership and purchase a car that required attention on day one. To further drive home the point that this sale was improperly done and rushed was that I drove away with NO INSURANCE on the day of purchase. This is the first time I have ever purchased a car through financing and was not aware of all of the things that went with it and Eric contacted my wife two days later requesting insurance information. It wasn't unitl later as these issues continue that I found out that certain things are required upon the sale of a vehicle. My wife has proof of this because she was trying to send Eric a photo copy of the insurance that I had to get my insurance company to backdate the proof. I am only stating this so that you know everything was not properly done with this purchase. As I stated above, I would like for the car to be completely fixed and the financing adjusted. Would you want to buy a car and have all these issues within the first day, week, month of the purchase? I just hope and pray that Honda is willing to do what is right and fair. I am not trying to give my car back, I just want it repaired and the price adjusted at a fair price.

Regards,

Business

Response:

[redacted]Premier Honda stands in its previous response. Should the consumer wish for further assistance they are welcome to get clarification beyond our response from the General Manager, Ashley C[redacted]. Thank you for your assistance.Sincerely,[redacted]Premier Automotive Management

Review: When I test drove the vehicle the cruise control did not work. I was given a " We Owe " essential a binding promise written on paper. I was told to take the vehicle and the paper to Premier Honda for the repairs and they would complete the repairs to make the cruise control work. Now this dealer will not honor this binding contract. I spoke to [redacted] the general manager and he insist Premier will not honor the repair guarantee.Desired Settlement: I must have Premier Chrysler honor the sales guarantee. I have the paper and will fax it you you. I want my vehicle back operating as promised. The cruise control was guaranteed to work so there must be repairs to accomplish this.

Business

Response:

Revdex.com,

Premier Honda will honor the We Owe slip for the repair. Initially it was declined due to the fact that the GM and dealership provided over $3000 of a repair at no charge to the consumer prior for a check engine light that was not owed in the interest of goodwill. The dealer understood this value to replace the We Owe item. It is clear the customer expects both what was owed on paper in addition to what was provided in good faith. The consumer can contact [redacted], the Service Manager, to arrange for the We Owe to be addressed and scheduled. Moving forward it is understood that the dealership does not provide unlimited repairs on a rpe-owned vehicle that was purchased and maintenance as well as repairs are the responsibility of the consumer.

Should you need any additional info please contact me.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I have a contract with this company to repair my cruise control system on my vehicle. This contract was given to me on the day of my purchase. The company refused to honor the contract. Additionally there have been extortion attempts by the general manager. I no longer can be subjected to intimidation and threats. I no longer will do business with this company. I have had my vehicle for an estimate to repair the cruise control system from another dealership. The estimate is $334.00. To make me whole again and for me to withdraw my complaint with Revdex.com Premier Honda is obligate to reimburse this cost. Please ask this company to stop emailing me!

Respectfully submitted,

Business

Response:

Revdex.com,

Premier will not pay for another service shop to repair Mr. [redacted]' vehicle. Our repair shop is capable of doing so and we have agreed to honor the We Owe. However, Mr. [redacted] is not returning email requests or otherwise because he still owes his portion totaling $1500 of previous repairs due to the dealership. Premier Honda requests he pay his portion that he has full knowledge of. In addition, until that is paid, we will not provide any further repairs at no charge. This is by no means extortion as the consumer referred to. Mr. [redacted] needs to pay the money he owes.

Please apply the above information as necessary and advise.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Again this business attempts extortion. The commercial on WWL Radio promises if you are not happy with your deal you have a money back guarantee. After 400 phone calls to speak to Mr. [redacted] via his personal line as also stared in the commercial I have never spoke to him. The woman who gives her cell number in the away message explained I would NEVER get to speak directly to Mr. [redacted]. I fought as a gentleman to get them to honor the money beck gaurantee but was never offered that option. The accumulation of calls to the supposed personal cell number in the away message she directed Mr. [redacted] to suppress my claim. 33+ calls to this gentleman led to him honoring the warranty as expressed. Now I read there is some $1500 payment required? This is the first I've heard this and show the , pattern of extortion Mr. [redacted] used attempting to intimidate me and suppress my claim. His actions not only are reprehensible but border criminal. As emperical evidence I owe nothing to this dealer he released his possession of my vehicle to me without any demand for payment. The tactics employed by this business to ensure my claim is deemed irrelevant have left me shaking and fearful. I have since received many calls from this deal as hang up calls and calls with messages of deception designed to intimidate me for nefarious reasons unknown but to them.I have offered to settle this injustice with an offer to give me the parts and we part ways have led to this. More attempts to extort, intimidate, and marginalize me with false accusations of a $1500 payment due. Settle this claim as you wish either by shipping my the two rear. Wheel speed sensors for (new) my vehicle or pay for a trusted reputable business to accomplish the promises repairs of the "We Owe" this dealer committed to at the sale.

Review: I received a promotion in the mail from capital one saying I could get a vehicle loan for up to 35,000 at Premier Honda. When I arrived they went through the channels to see what I would be approved for. I went in on Dec. 4th and was told I would only be approved for $1500.00. So I gave them copies of my tax papers and my bank statements because I'm self employed. I put a down payment of $1000.00 on a 2007 Honda Odyssey van and was told the deal was sealed. We signed all of the paper work. I was told my monthly payments would be $355.00, I got my insurance and I drove off the lot in the van under the knowledge that everything was approved with the loan. On Dec. 21st I received a phone call stating I needed to come in to sign some additional paperwork which was odd to me since I was under the impression all paperwork was signed before I left the lot. On Dec. 22nd I came in to sign the paperwork and was told there was no paperwork to be signed and that I needed to return the vehicle because the deal did not go through, which was a surprise to me because before I left the dealership I was told it went through and it was good to go. During the 3 weeks I drove the vehicle over 40 inquiries was made in my name fromt he Honda delearship without my knowledge because like I said I was told a deal was made and I was approved for a loan through capital one. My question to the dealership owner is, what is the proper protocol for a situation like this I feel I was lied to by the people that handled my sale. If I would have known the deal was not solidified I would have never drove off the lot in the vehicle. I paid insurance for 2 months and lost out on that money plus like I said I was under the impression I had a vehicle because that's what I was told by the workers there. Then when I came in on the 22nd I was lied to via phone for the reason I had to come in and was not prepared for the sudden change in my daily activities and work.Desired Settlement: I would like an explanation for the way things were handled and to know if there is anything the business can do about all of those inquiries that were made in on credit by Honda. Especially since I was told by them my deal was sealed and I was approved by Capital One for the loan. After I left the lot with the car if there had to be more inquiries made if the deal did not go through as they thought I should have been notified.

Business

Response:

[redacted]The consumer came in to the dealership with a Capital One letter for approval but one of the stipulations with Capital One's letter was proper proof of income and unfortunately this did not have what the bank required for this. The Finance Manager, Mike T[redacted], tried everything he could to get this customer's deal approved. He tried to get the bank to accept bank statements as proof of income but due to the credit standing on the buyer, the bank was unable to make that exception. So since we did not have a fund-able contract, we had to get the car back. As far as the 40 inquiries, Premier Honda's GM advised he doesnt see how that was possible since they only submitted the customer to one bank. Perhaps [redacted] can look in to who made the inquires.Should you need any additional information please contact me at your convenience. [redacted]Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11011864, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am rejecting the response.They are being dishonest by stating they only inquired with one bank. I have attached letters from other banks that states Premier Honda made inquiries on my credit and it's only a few.I also offered to verify the business by bringing in my business license but was brushed off by Mike. I'm sure my issue won't be reversed but I do feel my case could have been handled differently and I should have been notified by Honda once the loan with capital one didn't go through.

Review: The dealership sold me a BRAND NEW defective 2013 Honda Accord Sport, not even a month ago. After several trips to the service department for a noisy dashboard and several attempts to reach out to management, I requested a swap or refund. I went in today to speak with sales manager [redacted], for a swap or refund, he referred me to the service dept manager, [redacted]. [redacted] did not attempt to look at the car. He only told me that he drove the car himself and found nothing. And even goes as far as telling me that he can think of only two reasons why I keep complaining about the car. The first reason he gave is that I just don't want the car, and the second reason he gave was that I "NEED" my $4000 down payment back for something else. Then, in order to get rid of me, the general manager, Mr. [redacted] called the police on me, THREE cars of police showed up, where I was summoned to appear in court for disturbing the peace. Now, I am stuck paying a car note that is nearly $400 a month on a defective car and I have to appear in court for disturbing the peace, when it was my peace that was disturbed. I am also banned from Premier Honda's premises but I still have a Honda Accord :-(Desired Settlement: I want a refund of $4,000 in exchange for the vehicle. Not only has Premier Honda sold me a defective car, but they have publicly humiliated me and even brought on legal charges. How can I keep the Honda Accord when I can't even go to the dealership for servicing since I was banned from the premises, with no true justification :-(

Business

Response:

Revdex.com,

Below is response sent to Ms. [redacted] 12/11/13 and Premier Honda's position on the complaint filed.

12.11.13

Ms. [redacted],

Review: I PURCHASED A 2014 HONDA ACCORD ON 05-09-2014 FOR MY SON WHO GRADUATED FROM COLLEGE. THE VEHICLE HE DECIDED ON HAD EVERYTHING HE WANTED BUT THE NAVIGATION SYSTEM PER HIS SALES CONSULTANT THAT WAS NO PROBLEM WE COULD GET THE VEHICLE AND THEY WOULD BE ABLE TO HAVE THE SAME NAVIGATION SYSTEM IN THE CAR BUT IT WOULD BE A COUPLE OF WEEKS. WE AGREED TO THAT AND WERE TOLD THE COST WOULD BE 2000.00 MORE. I CONTACTED THE DEALERSHIP A WEEK OR SO LATER TO GET THIS SYSTEM INSTALLED AND SET UP AN APPOINTMENT TIME. I WENT IN BROUGHT THE VEHICLE AND DROPPED IT OFF AND THEY PROVIDED ME WITH A LOANER CAR FOR THE NIGHT. THEY ASSURED ME THAT THE VEHICLE WOULD BE READY THE NEXT DAY. IT WAS ABOUT 4 PM THE NEXT DAY NO WORD FROM THE DEALERSHIP SO I CALL THEM AND THEY TOLD ME THAT IT WOULD REQUIRE ABOUT ANOTHER 10-14 DAYS TO HAVE THE SYSTEM PART IN BECAUSE THERE WAS A CHANGE FROM THE 2013 ACCORD TO THE 2014 ACCORD. I WENT IN RETURNED THEIR LOANER AND PICK UP THE VEHICLE TO DISCOVER THAT THERE WAS A LARGE NUMBER OF MILES THAT WERE PUT ON THE VEHICLE. I THEN CALL THE DEALRSHIP BACK AND ADDRESS THIS ISSUE WITH THE SERVICE MANAGER. I EXPLAINED TO HIM THAT THE CAR HAD BEEN PARKED SINCE THE DAY OF PURCHASE BECAUSE MY SON LIVES IN TEXAS AND HE WOULD NEED TO DRIVE BACK TO PICK IT UP. I ASK HOW FAR WAS THE PLACE THAT WAS INSTALLING THE NAVIGATION SYSTEM. HE SAID THAT IT WAS LESS THAN 10 MILES. I EXPLAINED TO HIM ALL THE MILES THAT WERE PUT ON THE VEHICLE AND HE SAID THAT THEY DECIDED NEVER TO USE THIS COMPANY AGAIN BECAUSE OF THIS. HE ASKED THAT I BRING THE CAR IN AND THEY WOULD GAS IT UP AND CLEAN THE VEHICLE FOR ME. MY SON DROVE BACK HOME TO PICKUP HIS VEHICLE AND THE DEALERSHIP AGREED TO HAVE THE NAVIGATION SYSTEM INSTALLED AT A HONDA DEALERSHIP IN WICHITIA FALLS, TX. AFTER WEEKS OF TRYING TO HAVE THIS DEAL COMPLETE THE DEALRSHIP FINALLY ARRANGED TO HAVE THE SYSTEM INSTALLED AND IT WAS DONE WITH A AFTERMARKET SYSTEM NOTHING AT ALL LIKE IT WAS EXPLAINED TO US.THE COST 1500.00 AND WE WERE CHARGED 2000.00.Desired Settlement: I SPOKE WITH THE GM [redacted] ON 07/25/2014. HE PROMISED A CALL BACK ON 07/26/14 TO ARRANGE TO TRADE THE VEHICLE FOR A NEW ONE WITH NAVIGATION SYSTEM ALREADY IT. I NEVER GOT A CALL BACK SO I MADE A CALL TO THE DEALERSHIP ON MONDAY 07/28/2014 AND AGAIN TODAY AND LEFT A VOICEMAIL STILL NO WORD.

Business

Response:

[redacted]

In reviewing the purchase paperwork for the [redacted]s vehicle, I did not see anywhere any documentation that a factory navigation would be owed to or installed on the vehicle. I did not see where the [redacted]s were charged for one either. The factory navigation needs to be included when the vehicle is built from the manufacturer. In the interest of goodwill, the GM authorized an aftermarket navigation system for which there is no documentation representing that was owed either.

The GM, [redacted], also offered to trade the [redacted]s out of their vehicle in to another one with a factory nav if they chose to. This would be a trade out, not a replacement. Should the [redacted]s choose to do so they need to advise Mr [redacted] as soon as possible.

Should you need any additional information, please contact me at your convenience.

Sincerely,

Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10157080, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Good morning [redacted]

Review: I purchased a vehicle from premier honda on 11/19/13, signed off on documentation stating that I was approved for a 2013 honda crosstour with a 6.35% interest rate. However, I went back the following week (11/29/13 to inquire about another vehicle and was told that my interest rate on the crosstour had increased to 12% by honda financial. During the initial document signing, noone stated that my loan needed any type of final approval. I placed $1500.00 down on the vehicle and felt as if the deal was finalized. I am really upset about this and would like to know where is the professionalism? I would have been fine with knowing that the loan process needed a final approval opposed to being left in the blind. Your assistance in this matter would be greatly appreciated. I would hate for someone else to endure the same ordeal. ThanksDesired Settlement: I would like for the car selection that I made (2013 honda crosstour) to be given at the 6.35% interest rate in which I signed off on from the beginning. It was unfair to me and unprofessional of the honda representative to not mention, in detail,that a final approval was needed. I still would like to do business with honda because I really had my heart set on that car and was appreciative of the interest rate given at the initial signing. Thanks

Business

Response:

Revdex.com,

Premier Honda negotiated terms on the sale of a Crosstour to Ms. [redacted] Her terms were submitted ot he lenders. Unfortunately, the lenders did not approve her at the discussed interest rate. It was explained that the dealership does not dictate the bank's approved rates.

Should you need any additional information, please contact me at your convenience.

Sincerely,

[redacted], CRM

Business

Response:

Revdex.com,

Premier Honda negotiated terms on the sale of a Crosstour to Ms. [redacted] Her terms were submitted ot he lenders. Unfortunately, the lenders did not approve her at the discussed interest rate. It was explained that the dealership does not dictate the bank's approved rates.

Should you need any additional information, please contact me at your convenience.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9824880, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It was never explained to me that the bank had to reach an agreement for an interest rate based on the documents that I signed off on (which I still have in my possession). If that were the case then I would not have felt the need to report the incident to the better businees bureau. I just hope that in the future Premier Honda along with the individuals that represent the company thoroughly explain to future customers the entirety of the process of purchasing a vehicle before having them sign any documents to avoid making the same mistake all over again.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9824880, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It was never explained to me that the bank had to reach an agreement for an interest rate based on the documents that I signed off on (which I still have in my possession). If that were the case then I would not have felt the need to report the incident to the better businees bureau. I just hope that in the future Premier Honda along with the individuals that represent the company thoroughly explain to future customers the entirety of the process of purchasing a vehicle before having them sign any documents to avoid making the same mistake all over again.

Regards,

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Description: Auto Dealers - New Cars

Address: 11801 East I-10 Service Road, New Orleans, Louisiana, United States, 70128

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