Premier Inns Tolleson

[redacted] called me days after she? had checked outShe said nothing about bed bugs when she leftdays later she was on the phone screaming about being bittenI told her I would check the room and get back to her.? She called me a [redacted] and hung upWhen we checked the room we did, in fact, find evidence of bed bugs so I told her I would refund her moneySince she paid cash I asked if it would be all right if I refunded the credit card that was used to reserve the roomShe agreed and I refunded the card.? Unfortunately, bed bugs are a part of life in the hotel businessWhen we find a room infested we have it treated, usually within a weekWe refund all guests that have bed bug issuesThe health department came by last month and the hotel passed inspectionI apologized for the guest being bitten but, once or twice a month we are going to find a bed bug roomWe have refunded [redacted] ***'s money [redacted] --- [redacted] GM Premier Inns Tolleson

*** *** called me days after she had checked outShe said nothing about bed bugs when she leftdays later she was on the phone screaming about being bittenI told her I would check the room and get back to her. She called me a *** ** *** and hung upWhen we checked the room
we did, in fact, find evidence of bed bugs so I told her I would refund her moneySince she paid cash I asked if it would be all right if I refunded the credit card that was used to reserve the roomShe agreed and I refunded the card. Unfortunately, bed bugs are a part of life in the hotel businessWhen we find a room infested we have it treated, usually within a weekWe refund all guests that have bed bug issuesThe health department came by last month and the hotel passed inspectionI apologized for the guest being bitten but, once or twice a month we are going to find a bed bug roomWe have refunded ** ***'s money*** *** *** *** *** *** ** *** ** *** *** *** *** ***---*** *** GM Premier Inns Tolleson

[redacted] called me 3 days after she had checked out. She said nothing about bed bugs when she left. 3 days later she was on the phone screaming about being bitten. I told her I would check the room and get back to her.  She called me a [redacted] and hung up. When we checked the room...

we did, in fact, find evidence of bed bugs so I told her I would refund her money. Since she paid cash I asked if it would be all right if I refunded the credit card that was used to reserve the room. She agreed and I refunded the card.  Unfortunately, bed bugs are a part of life in the hotel business. When we find a room infested we have it treated, usually within a week. We refund all guests that have bed bug issues. The health department came by last month and the hotel passed inspection. I apologized for the guest being bitten but, once or twice a month we are going to find a bed bug room. We have refunded [redacted]'s money. [redacted]---[redacted] GM Premier Inns Tolleson

[redacted] called me 3 days after she had checked out. She said nothing about bed bugs when she left. 3 days later she was on the phone screaming about being bitten. I told her I would check the room and get back to her.  She called me a [redacted] and hung up. When we checked the room...

we did, in fact, find evidence of bed bugs so I told her I would refund her money. Since she paid cash I asked if it would be all right if I refunded the credit card that was used to reserve the room. She agreed and I refunded the card.  Unfortunately, bed bugs are a part of life in the hotel business. When we find a room infested we have it treated, usually within a week. We refund all guests that have bed bug issues. The health department came by last month and the hotel passed inspection. I apologized for the guest being bitten but, once or twice a month we are going to find a bed bug room. We have refunded [redacted]'s money. [redacted]---[redacted] GM Premier Inns Tolleson