Premier KIA of Kenner

1.0 star rating
I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said, " are you picking up or dropping off”? I said, “I am leaving a car with all of you for recalls”. He said, "I think you need to go over there” (pointing across the room). I said, “the lady at the front told me to go to this girl (on the phone). A few minutes later, she got off the phone and asked what I was there for. I said, "I am leaving a car for recalls”. She replied, “Are you leaving a card?” I said “no, leaving a CAR” (loudly so could hear what I said). She said "Picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in. She said that she thinks that I needed to go see someone on the other side. I said to myself out loud with my hands up in frustration something like "Why is this so hard to understand" A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a scene man, I just want to know who can help me to leave the car". He said, "You don't have to talk to the lady (at the front) like that". I said, "I am not just talking about her. All 3 people didn't understand what I said!" He repeated again and added "Don't come in here and act like a Clown" I replied "Are you calling me a clown now?" He said "yeah, don't be a clown" so I told him "Man f[censored] you" and proceeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said, "so you are gonna come up behind me when I am leaving?!" He says "yeah you told me F[censored] you, so what you gonna do?" I replied, "I said F[censored] You because you called me a Clown, and now you are gonna come up behind me when I'm trying to leave?"
He kept his hands up in a threatening position after I showed no signs of being physical towards him or anyone else the entire time I was there, and he says "You messed with the wrong one", before I was out of the door"
Then he stepped outside behind me and walked right back inside.

I don't know who this guy is. I did not get his name, but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mind-blowing.

And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned around, d because it looked like that was on his hand when he was in the fight position.

This guy is a total psycho.

I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB

I recently purchased a brand new 2022 kia rio which should be a happy occasion. Unfortunately as I was driving the vehicle home at 65 mph my dash lights and began flashing and my speedometer and all other gauges quit functioning. I immediately called my sales representative who informed me that it was probably something I was doing wrong. For safety reasons I took the car to another kia dealership closer to my house for safety reasons and was informed that I had done nothing wrong and that the car was having undiagnosed issues. I called premier Kia and was told by there sales manager that my car would need to be towed to the em at MY OWN expense if I wanted to be reimbursed for a rental because they don’t have loaners. My vehicle has 53 miles on it and no one from premier Kia has tried to contact me.

***
Please see attached response from the Finance Manager, *** *** at Premier KiaIt appears that there were customers by the name of *** that came in the same week and there was confusion in the paperwork*** has worked with Kia finance since to correct and they have
assured him all has been processed accordinglyThey have also worked to make sure the *** who did not buy a vehicle did not have it listed on their credit*** *** may work with Kia financeas well to clear the issue on her credit but at the same time, they will expect her to make payments as she had scheduled accordinglyPremier Kia certainly apologizes for any mix up and has done everything as quickly as possible to work and get it rectifiedHaving all of this on file with Kia finance, *** *** should be able to contact Kia and work with them to resolve any issues on her credit as a result of it in the event any were incurred
Sincerely,
*** *** CRM
Premier Automotive Management

***
Premier Kia attempted to offer a better interest rate to the consumer and by doing so submitted the application to several lenders to see which approved at the lowest interest rateIf those lenders chose to run the consumers credit in addition that would be procedureThis is a
common practice among lienholders in a dealership attempting to obtain the best interest rate for the consumerHaving said that, we have never been made aware that such inquiries would drop a credit score pointsThat is generally not how credit ratings for auto financing reports to credit bureausPremier would ask the consumer to review their bureau agin and ensure there may not be other possible inquiries or reportings that may have affected the overall score.
Should you need any further explanation as far as reporting to bureaus, you may contact the General Manager, *** *** at ***
Sincerely,
*** ***, CRM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11453063, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

AndreaI have asked the General Manager and the Comptroller to look in to the consumer's concerns. I was advised by the Comptroller the check was mailed to the customer Friday. The payoff letter was dated 5/14/16 they received. Also, the GM has advised that the concerns expressed in the...

consumer's letter have been brought to the attention of the employees involved as to avoid any such delays in the future. Premier appreciates the customer feedback and apologizes for an unsatisfactory experiences received. Sincerely,Tracey F[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11133689, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The car is no longer on the internet. That is a start. It really doesn't answer the question about misleading representation. If you are allowed to investigate yourself you will always turn up clean.
Regards,
[redacted]

[redacted]The Service Manager, Ray L[redacted], has eft a message for [redacted]. Kia does have a problem with this model remote system. We have Kia Technical department involved and at this point we are being advised to replace the complete remote system. The challenge is Kia no longer makes this system...

and we are trying to find a aftermarket company who can get a remote system that works with this vehicle. I checked with parts and we have found a company that can supply us with a new system. We should get in within a week. Premier Kia apologizes for any inconvenience this has caused and are rapidly working to assist.should you have any additional questions, please contact me at your convenience.Tracey F[redacted]Premier Automotive Management

To whom it may concern, Premier Automotive's ownership should be listed with the Revdex.com. Premier Kia is a Premier Automotive dealership and operated by Jerry B[redacted], General Manager (j[redacted]) . I encourage [redacted] to communicate with the GM as he runs the store and...

oversees all decision aspects inclusive of all departments. Based on researching the vehicle service history where [redacted] was in for service on the vehicle, the transmission pan was sealed in February and the tires were balanced in March. The Service Manager, Ray L[redacted], has no knowledge of any issues since nearly 8 months ago when it was last in the service dept. If there is any outstanding work needed on the vehicle, we recommend [redacted] contact Kia Service to make arrangements to bring the vehicle in. If [redacted] has obtained an attorney then we will have to direct him to our legal counsel, Richard Ritchie, to handle from here.Should you need andditional information, please advise at your convenience. Sincerely,Tracey F[redacted], Premier Automotive Management

Andrea, I have spoken to the GM, Jerry B[redacted] and have been advised of the following;The deal was originally worked on the 2nd and finally got an answer on the 4th. The customer was approved pending proof of income. Unfortunately,after waiting till the 4th to get an approval and getting the...

fax from the customer, we found that the POI was very short of what the customer has statedand we were not able to sell the vehicle. Ricky K[redacted] worked the entire deal. While Ricky was waiting to hear back from the bank to reconsider approval, he left and dropped some paperwork down the street to the Nissan store. During this time, the customer confronted Taylor after waiting 2 hours and when Taylor went to put the deal togetherfor Ricky, he saw the deal was still not bank approved. Stefan took over for Alex and called the customer back to get the POI faxed over. The vehicle was not sold then. After seeing that the deal would not get approved with the current POI, the vehicle went back on the market and was sold on the 5th to a customer buying for his wife. The sales person apparently went to his desk while the customer was waiting. For this, the sales rep was sent home on a 3 day suspension and written up by Taylor for leaving the customer alone while working his deal. I Jerry B[redacted] has called the customer and left a message with his phone number to return the call.   Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted]After researching the consumer complaint and speaking to management as well as the BDC agents' review of phone logs, it was determined that the agent did not misrepresent as the vehicle in question was sold and they in turn offered alternatives available to the consumer which is what they are...

there to do in the event consumers are not in fact aware they have other options.should you need any additional information please contact me.Tracey F[redacted], Premier Automotive Management

[redacted]
I have followed up with the Management at Premier Kia regarding the consumer's concerns. In speaking with them I was advised the vehicle was sold Saturday, at which time they did not have the book and key. It was orderedMonday and once they had the items in hand, they communicated with the...

customer who advised he would send his wife to pick up. The consumer has picked up his manual and key as of today. The Sales Manager advised the customer was responded to and they obtained the items as quickly as they could.
Should you need additional info, please contact me at your convenience.
Sincerely,
[redacted]
Premier Automotive Management

[redacted]Premier regrets the consumer is not satisfied with our response. We appreciate being made aware of the concerns as it allowed us to check the processes in place and ensure moving forward we handle accordingly.Should you need any additional information, please contact me at your convenience.Tracey F[redacted], Premier Automotive Manangement

Andrea The GM, Oscar S[redacted] spoke with the consumer and agreed to cover the difference in taxes that were owed in the interest of goodwill as it was an error on the dealership's part when computing the purchase.Should you need any additional information, please contact me at your...

convenience. SincerelyTracey F[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12295944, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I HAD a credit score of 745 when I went to purchase my vehicle and had already gotten a loan from my bank with a 2.9% interest rate and informed the salesman of this to which he said can I see if we can get you a better interest rate with us. So I agreed to that thinking my credit would be run once through KIA which it was but it was also ran with 7 other places. That's 8 hard inquiries in one day . I would not have agreed to that had I known. They should know better being in this business what that will do to someones credit score!!! Mine dropped to 644! It takes 2 years to come of your credit report. I had only 2 hard inquiries in 2 years prior to them doing that and one of those was for the loan I had gotten through my bank to get the loan for the car!!!Desired Settlement: A letter stating I did not authorize ALL of these inquiries on my credit report that I can send to these banks to have them removed from my report.

Business

Response:

[redacted]

Premier Kia attempted to offer a better interest rate to the consumer and by doing so submitted the application to several lenders to see which approved at the lowest interest rate. If those lenders chose to run the consumers credit in addition that would be normal procedure. This is a common practice among lienholders in a dealership attempting to obtain the best interest rate for the consumer. Having said that, we have never been made aware that such inquiries would drop a credit score 100 points. That is generally not how credit ratings for auto financing reports to credit bureaus. Premier would ask the consumer to review their bureau agin and ensure there may not be other possible inquiries or reportings that may have affected the overall score.

Should you need any further explanation as far as reporting to bureaus, you may contact the General Manager, [redacted] at [redacted]

Sincerely,

[redacted], CRM

Review: Be aware of any advertising mailers that indicate that you have won a proze from this merchant. It is a ploy to get you into their office so that they can sell you a car. The advertisement is deceptive and indicates that you have won a prize. When you call the number on the mailer there is no answer/response. You are forced to go to the office where they will try to sell you a car and then consult a "mystery" list that supposedly lists the real prize winners. Apparently the mailer that appears to indicate that you have won a prize by matching certain symbols simply means that you are "eligible" to win the prize. If the mystery list does not match your mailer you did not win. This advertising campaign is deceptive and unfair. The fact that there is no one answering the phone number printed on the mailer is also indicative of a ploy used by the business to get people to come down to the office to see if they have won and while you are there they will try to sell you a car. Please do not do business with this seller.Desired Settlement: I would like for them to provide me with the television that the mailer indicated that we had won as part of the campaign.

Business

Response:

Revdex.com,

Regarding the mailer promotion at Premier KIA, the customer pulls the tab and it shows that they are a winner. It appears due to the layout of the mailer, the consumer assumed that meant the TV was won. However, the customer must come to dealership in order to match the number with the board to verify if they have won something. Nearly 97% of customers win a Louisiana scratch-off lottery ticket. This is an approved mailer and Premier Kia apologizes for any misunderstanding by the consumer.

Should you need any additional info, please contact me at your convenience.

Sincerely,

Premier Management

Review: I purchased a 2015 Kia Optima 09/02/2015 from Premiere Kia. My note in my contract paper work that I received at the purchase of the vehicle stated that my note was due 10/17/15. I contacted Premiere Kia due to never receiving any account info and my note was due in 2 days and they directed me to call Kia Finance. I called Kia Finance that following Monday due to them being closed on Saturdays and I gave my name, DOB, SS # and no information could be found. Finally we were able to find the information thru the vehicles vin number. I was then informed that the vehicle was not under my name and Premiere had gotten 2 numbers in my social security # wrong and the vehicle was financed under someone else's credit. I automatically began to panic about what to do after they told me that my only option was to call the dealership and bring the car back. I called the dealership several times and no one knew what I was talking about every time I called and never received any phone calls back. I called Kia several times and left numerous voicemails and even had a lawyer call Premiere and we never got any to returned calls. So then I started receiving phone calls from the finance company that I had my trade in vehicle under stating that the vehicle was past due (almost 2 months) because they failed to pay the vehicle off which after we were told the vehicle was sold. Finally the vehicle was paid off after being 2 months defaulted. From 09/2015 - 01/2015 I called Premiere Kia and Kia finance for answers and none were given. I finally had enough of the situation, so I called Kia finance. After digging around and searching they finally were able to give me an account number. 2 days later I started receiving harassing phone calls stating that I was defaulted 71 days on my car late and I needed to pay $1351.47 in order for my car to not be reposed because I failed to pay for the vehicle but I was always tried to pay but no one would return calls or have any answers so this became my issue and problem to deal with.Desired Settlement: I feel as if since it was Premiere Kia's fault for mixing up the financing part that they would refund me the $1351.47 that I had to take out of savings and fix my credit score since this has affected my credit or they can take the vehicle back with no strings attached so I can purchase a vehicle at a more professional and organized establishment.

Business

Response:

Please see attached response from the Finance Manager, [redacted] at Premier Kia. It appears that there were 2 customers by the name of [redacted] that came in the same week and there was confusion in the paperwork. [redacted] has worked with Kia finance since to correct and they have assured him all has been processed accordingly. They have also worked to make sure the [redacted] who did not buy a vehicle did not have it listed on their credit. [redacted] may work with Kia financeas well to clear the issue on her credit but at the same time, they will expect her to make payments as she had scheduled accordingly. Premier Kia certainly apologizes for any mix up and has done everything as quickly as possible to work and get it rectified. Having all of this on file with Kia finance, [redacted] should be able to contact Kia and work with them to resolve any issues on her credit as a result of it in the event any were incurred.

Sincerely,

[redacted] CRM

Premier Automotive Management

Review: I refinanced my vehicle that was purchased from the dealership in January.As a result, I was due a refund for cancellation of gap insurance. I contacted the dealership and a form was mailed out to me. I returned the form with proof that the credit union had paid off the lien holder(Ally Bank) on April 12, 2016. I contacted the dealership on Monday, May 16, 2016, and spoke to Herbert, the finance manager. He said he would check into the matter and call me back. I didn't hear back from him and left several messages the next day for manager. After three days, and having no one return my call, I took the day off from work on Friday, the 13th and went to the dealership. At that time, I requested to speak with a manager and Herbert finally approached the desk and stated he would call the accountant to see if she had an update on refund. After I requested to speak with her, I was told she was at the Nissan Dealership.

I submitted a second cancellation notice to Herbert and he faxed it to Kelsey at Nissan. Later that day, she called me and stated she needed proof of payoff to process the check.I had Alley Bank fax paperwork and I also faxed documents twice to her on different days. After she claimed she didn't get any of the faxed documents, I left work and walked into the dealership with the paperwork. The receptionist called Kelsey to the front and stated I was there but she never came out of the office to collect the papers. I am so puzzled on how the dealership treats customers and demonstrates such a lack of professionalism. I am due a refund of almost $700.00 and I am seeking the advice of an attorney in this matter also.Desired Settlement: I want the refund due to me for my car payments that were made each each and included my gap insurance.

Business

Response:

AndreaI have asked the General Manager and the Comptroller to look in to the consumer's concerns. I was advised by the Comptroller the check was mailed to the customer Friday. The payoff letter was dated 5/14/16 they received. Also, the GM has advised that the concerns expressed in the consumer's letter have been brought to the attention of the employees involved as to avoid any such delays in the future. Premier appreciates the customer feedback and apologizes for an unsatisfactory experiences received. Sincerely,Tracey F[redacted], Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11453063, and find that this resolution is satisfactory to me.

Review: I purchased a new 2015 kia optima around the 15th of September. I received a letter from the Tax office stating to pic up tags/ licence plate and that there was a payments due of $186.58 by 1 October. I went to the office on 30 September to gain a better understanding as to why had to pay this amount when it should've been covered with my loan. The lady at the office stated that they didn't pay the full amount and the balance was due and for me to contact the dealership. I had already spoke to [redacted]10:54 am)from the dealership and was told that I shouldn't have anything to pay. I called back because this wasn't true and the receptionist was very rude and disrespectful. She kept hanging up on me and transferring me to a voice mail system. I didn't tried to explain to her that I needed help and didn't appreciate the attitude that I had been receiving. This lasted for over two hours.Desired Settlement: My recommendation is for her to be let free from the dutties of her job. She is placed there to be helpful and understanding of different situations along with differen people, and in some cases you have to go above and beyond to help others. Customer service reps set the tone, gives comfort to th ecustomers.

Business

Response:

[redacted]

I have addressed the concerns expressed by the consumer with both the employees involved and Management. The Supervisor is handling the details of documenting the employee write up. Premier Kia certainly apologizes for any unprofessional or discourteous treatment received and hopes Ms. [redacted] understands we are here to serve our consumers and appreciate their business.

Should you need additional information please contact me at your convenience.

Sincerely,

Premier Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10243587, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Daviana Alexander

I am sure that this has happened before and will happen again therefore I DO NOT feel as the response from this business is sincere. The things stated in the response are of the result of my complaint and have not taken how this has effected me into consideration. I am bothered by this emotionally and feel as the response that was given was an insult to how I was treated.

Business

Response:

[redacted]

Premier certainly is sincere in apologizing for any unprofessonal or discourteous treatment Ms. [redacted] received from an employee. The matter is one which we has been brought to the attention of the General Manager of the store as well as the employee's Department Head Supervisor. the employee was addressed and written up as a result. this is standard policy. I did not include details of the reprimand in the response as that is an internal matter and not one for public display. We would like Ms. [redacted] to be assured that we appreciate her bringing the situation to our attention in order to remedy and avoid future situations as such.

Premier's goal is to deliver courtesy and professionalism to consumers and we will continue to strive to do so.

Sincerely,

Premier Management