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Premier Marble and Granite Design

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Premier Marble and Granite Design Reviews (2)

In speaking with my partner, we have decided that we can come and remove the vanity top, and refund your deposit.  If you'd like to get in touch with the office, we can schedule the removal at your earliest convenience.  We do try our best to make our customers happy, and if the return of the vanity and your deposit is what you'd like, then that's what we will do.

Complaint: [redacted]
I am rejecting this response because:You said "In the time it took for her to decide what she'd like to do, the original thickness backsplashes had been discarded." You know that is not true, I called the very next day. In addition why would you discard a backsplash when the job hadn't been completed ?You further said "A few days later, she called and complained that there was a chip in the new backsplash."  That too is not true  I called right after your workman left about 4 o'clock and Betsy asked me to take pictures which I did and mailed them to her at 4:39 pm on January 31, not only the same day your workman was here, but within the hour.Your suggestion, which you know is unreasonable and not feasible "that the vanity be removed by someone she selects (either herself or her contractor), and we will happily deliver a check"  The cost for a contractor and plumber to remove the top, damaging the wall and probably the vanity, to say nothing of the inconvenience, demonstrates that you have no regard for the consumer making such an unreasonable demand.And at the end while you say " As this project is a loss for us", yes I question that too, the piece I bought was a remnant, the remainder of a slab that someone already paid for.In conclusion, I am respectful of the fact that you are in business to make an honest living and not to be obnoxious and rip people off.  At the same time a customer is entitled to receive that which was ordered, in perfect condition.  If the customer says there is a chip, and after two visits by two different of your service people, and the chip remains, then I honestly believe that it is your responsibility to come see for yourself, because in the end its your business and your reputation.I'm not celebrating that I saved money by not paying the balance.   I'm annoyed and frustrated that I didn't get what I ordered and settled for a damaged backsplash that doesn't match-up with the vanity.Sincerely,
[redacted]

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