Premier Marine, Inc.

We have since been in contact with [redacted] and arranged repairs to the performance sheeting at a Premier authorized dealer that is willing to do the warranty repairs and work as needed. The boat has been delivered to Causeway Marine and will be completed and returned to the consumer when...

complete. The request to bring it to the factory was not the dispute but rather the transportation costs as they are not covered under our warranty and the consumer did not want to pay for the transportation. The original dealership from where [redacted] purchase the boat did not feel equipped to do the work necessary for the repair without patterns as the performance sheeting needs to be done custom. Premier agreed to cover delivery cost back to the consumer at good will. Our President did respond to this original message prior to receiving today, we are looking into this to find out when.

As of 07/17/17 all of the parts required have been delivered to the dealership and work is being performed on the customers pontoon. We have no control over  backorders from vendors and do the best we can to fill the orders expediently. I have been in contact with the consumer as his Bimini top...

was repaired and he was able to use the pontoon last weekend and the lights are scheduled to be installed.

Updates have been emailed by the Dealership to Mrs. Campbell,  On Saturday March 18th Mr. [redacted] from Causeway marine was communicating with the [redacted] about moving the boat out of the yard for inspection and repair. Also, on 04/27/17 Some questions about how the boat has been stored were answered via email from [redacted]. We are in communication, Causeway has not finished the work on the boat yet.

Respectfully, Our Dealerships are not Franchises. We can certainly express the frustrations of the consumer to the Dealership but we cannot control the Dealerships actions. Most of the parts ordered for Premier Marine are manufactured here at our facility or from a vendor (this can be very timely) . Almost all of our parts on our pontoons are custom made. We can only process claims from the dealerships as they are submitted by the Dealership. We have no control as to when the Dealership requests a claim. Any non-approved repairs/modifications varying from the Manufacturer standard will be denied. If the dealership did these things incorrectly The consumer will need to work with the dealership to have them repaired. As for the helm that might crack again, Elements and climate can make a difference in the outcome of this and only time can tell if it "Might" be an issue again. As for the flooring, We use only Marine grade plywood as it is designed to withstand water and the elements. Premier Marine directs retail consumers to contact the Dealership they purchased the Pontoon from. This would be consistent of the analogy the consumer used "if you were to need work on your car you wouldn't call the factory but rather your Dealership." Premier has assisted with some good will gestures in fact that were good will not Warranty. Please let us know if additional information is needed.