Premier Nissan of Metairie

***,
Premier Nissan regrets the consumer's dissatisfactionWe would ask he understand that when vehicles are sold As Is they are priced accordingly where lower pricing is passed along to the customersThis was the case in the purchase of the vehicleWhen purchasing a vehicle As Is the consumer is responsible for any and all repairs once purchased at a lower price provided
Please let me know if you need any additional information
Sincerely,
*** ***
Premier Automotive Management

***
Manager, *** ***, along with her sales person *** spoke with Ms*** the day after the saleShe was concerned that the vehicle was not working correctly in relation to her bluetoothThe bluetooth function on the vehicle worked for phone callsShe explained that she wanted it to
stream audio via bluetooth*** explained that streaming bluetooth audio is not an available function on the SV model that she purchased however any audio device can be connected via the auxiliary inputWe offered to show her these options and how they worked and that if she wasn't satisfied to help move her in to a vehicle that would work for her needs. Mrs *** set an appointment for the next day but did not comeShe did however send two referrals to her salesperson *** since her purchaseAccording to *** there was no mention of an iPad at the time of sale or afterward.
Please let me know should you need additional information
Sincerely,
*** ***

***,
Premier Nissan regrets Mr*** recent dissatisfaction with the purchase of his pre-oowned vehicleI have attached the signed As Is warranty form included in Mr***'s purchaseThis reflects that the vehicle was sold As Is with no warranty extended or otherwiseIn this event, any
and all repairs are the responsibility of the consumerThis is the reason the consumer's request for the dealership to provide repairs was declinedIf the consumer chooses to have the repairs done and understands the cost will be their responsibility, Premier is happy to provide the requested service
Please advise should you need any additional information
Sincerely,
*** ***
Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Gary [redacted]
 
I beleve that when you duy a car from a delership and pay over 11,000$$every thing should work .I will never buy from permer ageani was told that this car was certifed by the salesme

[redacted]
In reviewing Ms. [redacted] concerns and speaking to parties involved at the dealership, I found the vehicle was listed as certified on the CarFax website. The dealership did not list it as certified. The dealership advised the consumer the certification warranty could be transferred from the...

previous ownership but if so, it would add to the selling price of the vehicle as the charge to doso would be passed along to her. The customer did not wish to incurr this additional cost.
Should you need additional information please contact me at your convenience.
 
[redacted]
Premier Automotive Management

Review: Stress the mental abuse that I have encounter with [redacted] and [redacted] at premier Nissan all I want is whats rightfully mine all the yelling and screaming and the disrespect is not call for .Desired Settlement: Ive been going back and forward with the dealer regarding a variety of issue with Mr. [redacted] the (General Management). That has not been address.1.First of all I was told by the customer service representative that I was not supposed to be paying oil changes after 100000 miles. According to Mr. [redacted] I have not been paying for oil according to the receipts that found I very well look let Ive been paying for oil changes. In talking with other people there not being charge for oil changes so why Im I2. I was quote a price on my truck for some work that need to be done on my truck before [redacted] the (foreman) broke down the truck to see whats wrong with it of 2500.00 dollars and the catalytic converter has been replace on the truck three times and I was told that its going to go out every100000 miles how can you indicated this information if something is not wrong with the truck. In looking at my perceives receipts if the service department would have replace all the parts the first time

Business

Response:

Premier Nissan ran a special program for a period of time in May 2012 for complimentary oil changes on vehicles over 100k miles. Ms. [redacted]' vehicle reached 100k miles in February 2010 based on our service records. Premier has honored the special during the program period but Ms. [redacted] has requested reimbursement for oil changes since her vehicle hit 100k miles in 2010 through the May 2012 program start up. We have explained the program was not in effect during that time and therefore she will not be reimbursed for those services. Ms. [redacted] was not satisfied with that outcome.

Should you need any additional information, please contact me at your convenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I'm don't understand why would there service representative tell me this , and now that I'm bring the information to the its out it seem like its a problem. I would not know this information if have not been bought to my attention Whether it was 2010 or 2012 It seem like to me that's the service representative is saying one thing and the management is saying something different and I know people that have gone to dealer and they are saying they where told after 100000 miles free oil changes you just don't make this kind of stuff up. It was the service department that advise me that I should not have been paying and I should try and get my money back. This the only reason why I decide to take action one this matter. It seem Like the service representative and management or not one the same page. I have sent thousand of dollar at this dealership and if its something that's owed back to me then I think its more than fair that I receive it . This is what I was telling the general manager every body telling you something different whether its price for some work that need to be done or you have your service representative giving you information that's not true but then you have customer telling you the same thing the service representative is saying so who do you trust and how you know who's telling the truth. Okay on another note what about the damage that was done to my truck while in the care and custody of the dealer.

Business

Response:

Revdex.com,

Premier stands in its previous response.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: On December 12th, I had a large gash in my rear passenger tire. The tire was completely flat and I had to have the spare tire placed on my 2013 Nissan Pathfinder to get to your dealership. When I arrived at the dealership I walked in and spoke with a service consultant. I explained to her that I needed to have my rear passenger tire replaced since it had a large gash and I had a service contract to cover this cost. I mentioned I had recently been to the same location for a similar issue. Later that morning, I called since the tire had to be ordered and would not be in until Friday. On December 13, I received a call letting me know the vehicle was ready and I could pick it up at my convenience. As the call was ending, I was asked how they handled the overage during the previous visit. I notified them I was not charged during my previous visit and was unaware there was a charge since I understood our contract covered the expenses. After speaking to the manager I was told I would have to pay in order to pick up my vehicle. I was very surprised and asked if this was the normal process - notify the customer of the charge once everything had been completed. The agent said she was unaware of the charges and that she was told I should have been charged the previous time and there wasn't anything she could do about it. That evening I went into the dealership to pick up my vehicle. I paid and was given my keys. On December 14, my husband inspected the vehicle and found the rear passenger tire was not replaced but only repaired. He then took the vehicle to the dealership and was told they replaced the front passenger tire due to a screw being in the tire. AT NO TIME was I notified they were replacing the front tire and not the rear tire. On Monday, my husband returned to the dealership and was given another story about what was done to the vehicle.I attempted to rectify my issues with the dealership but they did not seem to care. My tire was NOT replaced as indicated and they refused to replace it.Desired Settlement: I am not satisfied that the rear passenger tire was not replaced as requested. Although we have been told the tire was replaced it is the same tire that had a large gash.

Business

Response:

Revdex.com,

The customer returned 3 days later after we repaired his vehicle and the Service Manager, D[redacted], showed him where we did replace his tire and showed him his old tire as well. His old tire had a 8” cut in the sidewall that you could stick your whole hand in as he had to change the tire to get here. We even showed him the build date code on the tire where it was different than the other 3 tires. We replaced 1 tire and repaired a screw in another tire. The 77.00 repair bill was for a oil change and a tire repair and had nothing to do with the new tire. the Service Advisor actually made a mistake and did not charge the customer for the tire. The Service Manager saw this but honored it anyway as the dealership made the mistake.

Should you need additional information please contact me at your convenience.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9854699, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attached the invoice I was provided during my visit to the dealership and it shows the new tire was billed not the oil change. I have a warrantly for items such as oil changes and tire repairs so these items should have not have been charged if they were.

My biggest complaint has been that the dealership never received authorization for the charges and NEVER indicated there was another tire that was damaged. The tire I have on my vehicle looks repaired and looks identical to the tire I came in with that was flat - this tire was only repaired. I will only be satisfied if this tire is replaced as I was billed.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9854699, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attached the invoice I was provided during my visit to the dealership and it shows the new tire was billed not the oil change. I have a warrantly for items such as oil changes and tire repairs so these items should have not have been charged if they were.

My biggest complaint has been that the dealership never received authorization for the charges and NEVER indicated there was another tire that was damaged. The tire I have on my vehicle looks repaired and looks identical to the tire I came in with that was flat - this tire was only repaired. I will only be satisfied if this tire is replaced as I was billed.

Regards,

Business

Response:

Revdex.com,

Premier Nissan stands in its response. Should the consumer want to review the items with the Service Manager, D[redacted], she may contact him at her convenience and he will be happy to assist her.

Sincerely,

Review: On August 24, 2015, At approximately 0700 Hours I notified the service department that my vehicle (2014 Nissan Armada with approximately 16000 Miles) will be arriving shortly. The lady on the phone was very polite and professional said that she was taking down my information and will have a loaner vehicle at the dealership waiting when we drop off my vehicle. At approximately 0900 Hours my vehicle was towed to the nearest dealership. In this case the nearest dealership was Premier Nissan of Metairie. When I arrived, I was greeted by Service Advisor Abdul [redacted] in service. Mr. [redacted] was very polite until he realized that I purchased my vehicle at Bill Hood Nissan in Hammond rather than at Premier Nissan in Metairie. At this point Mr. [redacted] became very arrogant and rude. Mr. [redacted] took down my information again and stated that I was not going to receive a loaner vehicle until they diagnose my vehicle. Be advised, just a few hours prior I was told that a vehicle will be waiting upon arrival. Mr. [redacted] stated that he can have a shuttle bring me to Kenner and will contact me around noon with the results of the diagnoses. At approximately 1500 Hours I have yet to be contacted by Mr. [redacted] so I decided to call him to check on the status. Mr. [redacted] said they cannot figure out what's wrong but the truck is still not running. Mr. [redacted] stated that if I wanted a loaner vehicle I could pay $35 a day to rent one. I informed Mr. [redacted] that is not acceptable and asked for the service manager's name and extension as well as the GM's name and extension at which time he gave me the information and hung up on me. I have attempted to call and leave voice messages for both the GM as well as the service manager and have yet to receive a call back. Now it is approximately 2038 Hours on August 24, 2015 and still have no vehicle to get back and fourth to work and run other errands. I refuse to do any further business with Premier Nissan in the future and I would advise everyone else the same.Desired Settlement: It would be greatly appreciated if someone in management were to contact me as well as having a new Service Advisor assigned to me. I would also appreciate a Loaner vehicle until my vehicle is able to be driven again as it was promised at the beginning.

Business

Response:

[redacted]According to the Service and Parts Director, Danny G[redacted], Customer had vehicle towed in and from the beginning the dealership figured it would not be a warranty repair due to the nature of the test results we were getting and the way the vehicle was running when unloaded off wrecker. Danny explained to the customer that warranty did not cover rental vehicles unless the repairs were covered under warranty, which seemed unlikely they would be. However, he put the customer in a loaner vehicle 5 hours after the vehicle arrived. After further testing we found water in his fuel tank which he paid to have repaired and his vehicle was completed the following morning. He contacted the Revdex.com 4 hours after his vehicle was towed in. I am assuming he was upset there was a possibility that his repairs weren’t going to be covered under warranty.If you should need any additional information, please contact me at your convenience.Sincerely,Tracey F[redacted] Premier Automotive Management

Review: Not to long ago we purchased a 2003 Jeep liberty from Premier with some mechanical issues. We agreed to the terms and sign a paper saying we bought a car AS IS meanining we were responable with all of the things that are wrong with the car. About a month later we received the tittle and we noticed it says RECONSTRUCTED in it, at the time we didnt pay much attention to it other than we might have made a bad investment. Today as I was talking to a friend of mine who is an atterney we discussed the car and he advised me to go to the dealership because it's illegal to sell a reconstructed car without notifiing the buyer, my friend and I printed the papers that I should have signed and we never signed them. I went to the dealer and talk to the lady who sold it to me, I asked her if in all honesty by them not telling me the car was reconstructed there were laws brokes and she said that Premier Nissan does NOT have to tell the buyer the car is reconstructed. It took about 45 minutes to finally give me a conclusion saying that I signed the paper saying we purchased the car as is, telling me that I acknowledge the car was reconstructed. The manager and I later talk and he asked me if I was willing to trade my car for something of the same value and I said I was okay as long it was a running car, the only offer they made was a 1991 car which I declided asking for the money back and refused my offer. They one thing I apreciate is they gave me a copy of the AS IS paper and I took it right away to a Title place and I was told the AS IS paper only clears them from me saying they sold me a mechanicly bad car, not that the car was reconstructed, they also said that if we didnt signed the Appiclation for Salvage-Recontructed paper or the Disclosure of Salvage/Reconstructed Vehicle it will be considered fraud by the Louisiana Office of Motor Vehicles. I have already invested over $600 in it.Desired Settlement: Step one I took was to go talk to the manager to resolve the problem, a trade for a running car 2003 and up would have done it or return my money. Offer is now off the tableStep two is to submit the complaint to Revdex.com and call DMV to request all of the papers signed at the time of sale. The desired settlement is to turn the Jeep in and drive out with a newer model car.Step three is to submit everything to an attorney and let them take over.

Business

Response:

Premier has refunded Mr. [redacted]'s purchase money per his request.

Sincerely,

Review: I am a repeat customer of Premier Nissan of Metairie. On 12/31/15 I purchased my third vehicle from Premier Nissan, a $32,244.61 Nissan Frontier. Prior to making this purchase the saleperson, Gloria M[redacted], informed me that I would receive a FREE TV or an Apple iPad after this purchase. I had also received promotional materials in the mail concerning this offer.

While purchasing I informed the salesperson that I would like to receive the free iPad. At this time the saleperson placed a coupon for a free iPad into her sales folder and informed me that she would contact me when it comes in.

After a month of no phone calls, I began to attempt to contact her. Over the last month I have repeated called the saleperson to ask when I can come and pickup my free iPad. Regrettably every time I call I am forwarded to voicemail. To date neither Gloria M[redacted] nor anyone at Premier Nissan has returned any of my calls.

On 2/23/16 I went to Premier Nissan to pick up my new license. When there I asked the receptionist to page Gloria M[redacted], after this the phone rang and I clearly heard the sales person, Gloria M[redacted], ask “who was wanting to see her.” After the receptionist said [redacted]” I heard the words “Tell him I am in a meeting.” After the repeated this obvious lie to me I explained to her that I was concerned that I have been a victim of a scam or fraud on part of the salesperson, Gloria M[redacted]—whom I suspect is KEEPING my free iPad.

I have purchased three vehicles from Premier Nissan and I am truly shocked by this dishonorable and misleading behavior. Premier Nissan and Gloria M[redacted] have ignored every request via phone and in person for them to follow through with their promise of a free iPad after I purchased a $32,244.61 Nissan Frontier.Desired Settlement: I request the Revdex.com investigate Premier Nissan for deceptive advertising and unethical sales practices by it’s salesperson Gloria M[redacted] because of their failure to follow through with this promise and I ask the Revdex.com to do everything they can to help compel Premier Nissan honor our agreement and give me my free iPAD which was advertised, promised and agreed upon when I purchased a $32,244.61 Nissan Frontier on 12/31/15.

- D[redacted] CC: Nissan North America, Inc.

Business

Response:

[redacted]Upon notifying the General Manager and the Customer Loyalty Manager of this complaint, neither were aware of the issue existing and offered their immediate apologies for any delays. Janna S[redacted], Customer Loyalty Manager, has spoken with the consumer and has assured me the Ipad due him will be in Tuesday, March 8 and be provided to the customer.If you have any further questions please contact me at your convenience.Sincerely,Tracey F[redacted], Premier Management

Review: I brought a car who I paid over $11,000 for two days later realized the the locks do not work they told me when I went back that it was my problem nothing they would do I feel for the money I paid for a vehicle with the locks on a car should work what to Chevrolet its a $550Desired Settlement: Reimbursement

Business

Response:

[redacted],

Premier Nissan regrets Mr. [redacted] recent dissatisfaction with the purchase of his pre-oowned vehicle. I have attached the signed As Is warranty form included in Mr. [redacted]'s purchase. This reflects that the vehicle was sold As Is with no warranty extended or otherwise. In this event, any and all repairs are the responsibility of the consumer. This is the reason the consumer's request for the dealership to provide repairs was declined. If the consumer chooses to have the repairs done and understands the cost will be their responsibility, Premier is happy to provide the requested service.

Please advise should you need any additional information.

Sincerely,

Premier Automotive Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Gary [redacted]

I beleve that when you duy a car from a delership and pay over 11,000$$every thing should work .I will never buy from permer ageani was told that this car was certifed by the salesme

Business

Response:

[redacted],

Premier Nissan regrets the consumer's dissatisfaction. We would ask he understand that when vehicles are sold As Is they are priced accordingly where lower pricing is passed along to the customers. This was the case in the purchase of the vehicle. When purchasing a vehicle As Is the consumer is responsible for any and all repairs once purchased at a lower price provided.

Please let me know if you need any additional information.

Sincerely,

Premier Automotive Management

Review: Just purchased a New 2015 Nissan Titan (King Cab) on July 4 and now finding out I bought the Truck with a remote feature and no remotes. We noticed that the Truck Alarm would go off when we open the passenger door a few weeks after we bought it. When we talked to people at the dealership they said they did not know anything about it. After talking to friends and looking up information on the Internet, I came to understand there should have been remotes given to us when we bought the truck. (But at the time we bought the truck they told us that this feature was not on our Truck!!!) Today Sep. 16, 2015 I went to the dealer ship because we have been having problem with the drivers door shutting and not shutting all the way. They checked the door and said it operated like all the other Trucks and also rotated the tires and did oil change. I also asked them about the alarm going off on the truck and that I was told there should have been a remote with the Truck. At the time of putting the Truck in the service department they told me that there was no remote to the Truck. When I picked up the Truck they gave me 1 used remote. I have been treated like this is my problem that I do not have the 2 remotes I should have received when I bought my Nissan Titan!!! I am being treated like every thing being done for me at this point is doing favors, and giving me special attention!!! I dont want them to make any changes to my Truck!!! But feel that I was not given the required materials with my Truck when I bought it. (The 2 remotes!!!) If they dont want to give me the brand new 2 remotes than give me a new Truck that I paid for!!! Because what I am driving now is a Truck that came with remote control for the doors and alarm system in my Truck!!! I feel ether this is a defect of the Truck or I am being scammed!!! If they would have told me the Truck came with the remote feature I would have financed it when I bought the Truck. Instead of having some thing the Truck came with and there now saying the cost of these remotes are around 50 dollars. (They are also saying they will try to give me used remotes.) The people at the Premier Nissan dealership of Metairie Louisiana have prior to this point treated me well. Im not looking for favors, I just want what I feel should have been apart of my purchase when I bought my Truck!!! (If they want to say they are doing me favors and treating me special so be it if that makes them feel good about them self. They must need some thing when to me all they are doing now at this point is lying to me and trying to get more money out of me!!! Money I would have financed when I purchased the Truck!!!) What will make me feel like I have been treated fairly at this point is a Sorry Mr. and Mrs. Tobin, we made a mistake and would like to give you the 2 new remote controls that should have come with your Truck!Desired Settlement: What will make me feel like I have been treated fairly at this point is a Sorry Mr. and Mrs. Tobin, we made a mistake and would like to give you the 2 new remote controls that should have come with your truck. Sorry we understand how not being able to open the passenger door could be a problem. Especially for a gentalman who does things like that for his passengers!!!

Business

Response:

[redacted] purchased his 2015 Titan S model on the 4th of July. Todd B. was the sales consultant. The Customer called Todd about the door not closing correctly, when the customer came in he asked about his alarm system. Customer’s vehicle did not have an alarm, it only came equipped with the anti- theft system. In the interest of accomodating the consumer, Todd found an old remote and added it to the car. A Nissan Tech stated that since the car is not equipped to have the key remote, it will cause problems with the vehicle in the long run. We were advised by the factory rep for Nissan to put the vehicle back in factory settings and NOT to give the customer a key remote that was not made for the vehicle. The Service Mngr, Danny G[redacted], call the customer to see when he will be able to bring his vehicle in for the work. The Customer Service Mngr, Janna, will also order the window sticker to show that his vehicle does not have the key remote. Should you need any additional info please contact me at your convenience.[redacted] Premier Automotive Management

Review: On Tuesday, July 16, 2013 I went to Premier Nissan of Metairie for an oil and air filter change on my 2008 Nissan Pathfinder. I also asked the service manager to also check my fuel valve because of the check engine light being on and to inspect my spark plugs and brakes. After waiting, I was told my fuel valve and spark plugs do need to be changed. Also, it was noted I needed throttle body service, upper intake service, and fuel injection service. I first told the service manager I would do the oil and air filter change and spark plugs. As he was starting to calculate the total, I noticed the spark plug service was estimated at $500. I then said not to do it because it was too much money but which one of the other three services, which was of lesser cost, is more important to get now. He told me the throttle body service. I told him to do that instead. All of the needed services was hand written on a Nissan paper with hand written prices. The services I asked to do that day was checked. Upon returning to pick up my vehicle, I noticed on the statement that the spark plugs were changed. When I asked why were they changed, his reply was that I told him too. He then referred back to the hand written services needed where he put checks next to the services I would get. I noticed he never scratched out the spark plugs after I told him I didnt want to do it anymore. Furthermore, I was never given a final total price for all the services. His explanation for changing the spark plugs was they needed to be changed before I can get the throttle body service. Yet, the throttle body service was still not performed even though that service had a check next to it just like the spark plugs. I was then told I could leave the vehicle there until I get the money. My reply was that I cant because I dont live in Louisiana and need my vehicle to drive back to my home state. Also, I was only in Louisiana to take care of my mother who was on hospice. I asked for a payment plan because I wasnt working since I was taking care of my mother, but that wasnt an option. I had to pay for the services I didnt ask to get, which was $400.48 plus tax and more than I budgeted for, and which in turn put me in a bind with getting back to my home state. Later, as I reviewed my statement again, I noticed the other three services which I was told I needed wasnt on the statement. I went back the next day, Wednesday, less than 24 hours later, to get a copy of the paper that had the services needed with prices hand written. The cashier checked the files and there was nothing there. Then I went back to the service manager for that copy and I was told they dont have that paper anymore. When I signed the paid statement, all of those documents where together with the statement. He then wrote down all of the services I needed. This experience has given me a bad impression of Premier Nissans Service Department. I have never experienced paying for services I did not request and not getting services I did request. Also, I was never given a full estimated total before all services were performed and didnt sign anything stating that these are the services I wanted. Thank you for taking time to read about my experience at Premier Nissan of Metairie.Desired Settlement: I would like a refund for the service I didn't ask for and/or I would like to be given a complimentary voucher for the services I asked for that was not done to be completed at a Nissan dealership nearest to my home.

Business

Response:

[redacted]

We have referenced the repair order for the consumer. The advisor was [redacted]. The initial bill was $636.25, then the shop charges got reduced and the bill was $586.30. Then $50.00 was cut off of the labor which made the bill $531.92. Lastly the labor & parts were cut again brining the bill down to $488.48. Customer has received a $148.00 discount on services performed already.

If the customer has a write-up sheet that shows where different work was supposed to be performed that wasn't, then we can only go by the documentation. Otherwise it becomes a he said--she said. Unfortunately we need to rely on paperwork to guide us in these decisions.

Let me know if you need anything else.

Sincerely,

[redacted], CRM

Review: I went to Premier Nissan of Metairie, Louisiana to purchase a2015 Certified Used Nissan Frontier (VIN # 1N6BD0CT3FN703104) with advertised mileage of 412 miles. When I went to complete the purchase of the vehicle the dealer could not produce the Certified Warranty, because they said "the vehicle was traded at their Slidell Toyota dealership and when it was transferred to their Metairie dealership, it was no longer certified and that it would cost me $495.00 to get it re-certified." It is listed on both their dealer website and on CarFax as a "Nissan Certified" used car, which is in error on both.Desired Settlement: I would like for the dealership to be held accountable for making false statements about their truck and for false advertising.

Business

Response:

[redacted]

In reviewing Ms. [redacted] concerns and speaking to parties involved at the dealership, I found the vehicle was listed as certified on the CarFax website. The dealership did not list it as certified. The dealership advised the consumer the certification warranty could be transferred from the previous ownership but if so, it would add to the selling price of the vehicle as the charge to doso would be passed along to her. The customer did not wish to incurr this additional cost.

Should you need additional information please contact me at your convenience.

Premier Automotive Management

Review: On June 11, 2013 I took my 2011 Nissan Maxima Vin number [redacted] to Premier Nissan in Metairie, LA for service at around 8am. I explained the problem to the service agent, My car over heats when it's really hot outside. I was phoned about 4 hours later and told they had found the problem and it would cost about 1,600.00 to repair the problem was I need new fans, thermostate and a radiator flush . I said I would just pay the fee and get it checked at another business. I don't feel what they are saying the problem was is the correct problem. I took my car to Baton Rouge to Muffler Auto Car Care and they clearly stated that what Nissan was telling me to get fixed was not correct they were just trying to take my money and have me pay for work that I did not need. Once they checked out the car and called my it was found that I only needed a 9.00 fuse and that was all. I went to the dealer and spoke to [redacted] and he seeem like to could justify why this was done. As I tried to explain that this has happen before he did not listen, This is the very reason one of the sales clerk was fired (Adding repairs that were not needed) she helped me each time.I have been burned by the Nissan dealer before I have paid for my 1997 Path Finder Vin number [redacted] over 4,500.00 worth of work. On 2/28/11 I tell them my truck is hard to start and steering not straight. They tell me they fixed the problem and I was charged 2,475.42 for work I did not ask for. On 10/30/12 I took the 1997 Path Finder Vin number [redacted] in for the same problem and guess what they stated they found more problems that would fix this steering and hard to start and I was billed 2,159.04 for additional repairs. I really feel that I have been taken advantage of by way of extortion I did not need these repairs at all and they clearly stated this would fix the problem.Desired Settlement: What I want done is for my 2011 Nissan Maxima Vin number [redacted] I want my $130.00 refunded to me. For the repairs they stated the did on my path finder on the dates listed above I would like all my funds refunded as I came to the dealer for a hard to start and steering nothing more.

Business

Response:

[redacted]

Attached is his RO in which our tech, [redacted] found radiator fan ‘shorted out’ and recommended a thermostat and a flush after running the CONSULT III daig tool. The point of contention here was the remedy being a fuse, as all other recommendations were preventative. That remedy is not inconsistent with the diagnosis of a ‘short’ or the code from the CONSULT III daig tool. When [redacted] left on Friday after speaking to the Service Manager [redacted] he indicated 1) he understood what took place and 2) that he would return to Premier in the future.

Sincerely,

[redacted], CRM

Review: My wife and I purchased a 2014 Nissan Armada that didn't come equipped with the features we wanted so was advised by the salesman to use the USB and than the auxiliary port that didn't not work. We returned to the dealership several times due to being unhappy with the vehicle for manager [redacted] to say he would take back the vehicle and put us in a different vehicle if we agreed to let them rerun our credit and appraise the vehicle that they had sold us less than 24 hours ago. We was advised to go to service which we did to have them keep the car for several hours and later refer us to a shop close to our home. This was unfair after we spent half the day at premier. We took the vehicle to another Nissan dealer where we received better service to discover the suv was missing wires that should have been in the vehicles. This was supposed to be a brand new vehicle that is costing us a small fortune. We was also promise a ipad due to this purchase which we have never received. Premier did nothing on their part to make a bad deal right instead the staff has the deal is done and it's your car and your problem attitude. I don't see this vehicle as being new but a repaired vehicle and have trouble understanding how wires came up missing with this vehicle and I feel it could have additional issues we have not yet discovered. After all we have been through I am no longer expecting to be treated fairly with no party involved with this dealership. Plus I think it's unfair for them to have us to pay a note on a vehicle we don't have. We already contacted corporate so my next step is to consult an attorney regarding this matter. This situation as been stressful with all parties refusing to speak with to us so we feel we have no choice but to speak to an attorney regarding this matter.Desired Settlement: I'm unhappy and feel uncomfortable at the dealership and would like for them to buy back there vehicle and refund my deposit and first month payment since we never had the vehicle. I believe this is fair because now I have safety concerns for my family and small child with this vehicle.

Business

Response:

[redacted]

Manager, [redacted], along with her sales person [redacted] spoke with Ms. [redacted] the day after the sale. She was concerned that the vehicle was not working correctly in relation to her bluetooth. The bluetooth function on the vehicle worked for phone calls. She explained that she wanted it to stream audio via bluetooth. [redacted] explained that streaming bluetooth audio is not an available function on the SV model that she purchased however any audio device can be connected via the auxiliary input. We offered to show her these options and how they worked and that if she wasn't satisfied to help move her in to a vehicle that would work for her needs. Mrs [redacted] set an appointment for the next day but did not come. She did however send two referrals to her salesperson [redacted] since her purchase. According to [redacted] there was no mention of an iPad at the time of sale or afterward.

Please let me know should you need additional information.

Sincerely,

Review: Premier Nissan used cars sales tactics were overly aggressive and misleading. While discussing a price on the vehicle we were looking at, we were asked to allow the dealership to run a soft credit inquiry. After expressing concern specifically about credit inquiries and explaining we weren't ready to purchase the car, we were told it was just a soft inquiry to see where we would fall from an interest rate perspective. A few days later we received numerous emails from our credit monitoring service that there were as many as 8 hard inquiries on our credit report. So what was supposed to be a soft inquiry with Nissan was actually a submitted application where we were shopped around. I understand in some situations this happens in the used car business. We specifically asked that it not happen, that is the primary issue. Also this was not disclosed and we were mislead. Salesman was courteous and helpful. Used car manager and customer service representative did not return calls. I found this dealership to be much much more aggressive than any other dealership. I did not expect this at one of the biggest Nissan dealerships in Louisiana.Desired Settlement: I would like a call back from someone other than sales to clear this up. Transunion said that the dealership can ask the banks to withdraw the inquiry. My credit protection service said that this will negatively affect my credit. Dealership should be upfront with customers in the future. Not everyone just wants to get in car, some people actually care about credit inquires and security information.

Business

Response:

Revdex.com,

I have spoken to the parties involved as well as the Used Car Manager, [redacted], who was familiar witht he customer's visit. He recalled the customer was very concerned about the rate to be offered by the lienholder for financing so [redacted] submitted information to several lending institutions to shop the best offered rate for the consumer. This is normal practice. If for any reason there was misunderstanding between the consumer and the salesperson we apologize as there was no intended deceipt or tactics.

Please contact me should you need additional information.

Tracey Fields, CRM

Review: On Fri night, 7.26.13 my mom & I drive from BR to Metairie to look at a car 2011 Nissan Rogue the internet sales person told me was available & ready to look at upon my arrival at 6PM. When we get there the car is "out", the salesman [redacted] was unwilling to locate it. So being on a time crunch & my rental running out, I decided to look at a 2010 Nissan Rogue. I liked it enough to sit down & talk about what we could do. I was told it was Nissan Certified and qualified for a 100K warranty incl. in the price. I was already preapproved for 15K through SF. At 1st they couldn't do a deal mtg that $ so we proceed to leave. [redacted] then says, no sit down let's see what we can do. After waiting, I was able to be financed thru Nissan for the full amount of $15,540. My mom then asked, just for clarification, are u sure the warranty is included? [redacted] said, Yes! So we head to the finance dep to start paperwork. We wait & wait & wait. It's not til 9PM we start the process. [redacted] starts the paperwork b4 explaining any sort of numbers to me. Once the 1st paper is thrown my way to sign I tell him I haven't seen any # yet could u please explain my monthly payments, % rate, etc. He says they didn't tell u anything b4 entering? No they never did any of that. He tells me my % rate, shows me I'm financed for $15,540. I was happy. Then explains the GAP ins & shows me the diff in monthly pmt, I chose to get it bc it was a $14 diff I sign it & to the next. He tells me the info on my warranty what it covers & so forth. NEVER did he say it cost a dime! He also gives me the print out showing a price of $222 if I were to buy an extended one. It's 10pm now, we are ready to be out of there. I sign the contract, get keys & go. Sat AM I find I am charged extra 2K for a warranty I NEVER agreed to & financed for 18K. I call, leave msgs, call more, leave more msgs. Go down again on Mon from BR. Finally am promised a refund verbally. Call TW leave msgs. Was also promised a new window. Papers to prove ALL of this. No responseDesired Settlement: I want a new contract for $15,540 (my original financing $) + GAP ins $780= $16,320. It would drop my monthly pmt more to the monthly payments I originally could afford. I was told the contract could not be stopped once it has been sent. If that is the case, option 2 is a full refund of $2223- which I was promised on 7.29.13 by [redacted] if the financial manager, [redacted], couldn't stop it. I would also like my new window. I was promised & sign by [redacted] that someone would come to BR to replace

Business

Response:

[redacted]

The UC Manager, [redacted], spoke to the consumer the day after her purchase and offered to refund her money for the warranty but the customer declined. One of the Finance Managers also spoke to her and she advised him she wanted to keep the warranty. The vehicle Ms. [redacted] purchased comes with a limited powertrain warranty not a full bumper to bumper one as she purchased. Premier Nissan can cancel the warranty and the refund will go to the lienholder and be deducted from the ending balance of the loan. If she would like us to do so, she can contact the Finance Manager again and he can process it.

Sincerely,

[redacted], CRM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only option left to be done with this matter.

However, I would like to reiterate the fact Premier Nissan NEVER offered a refund on the warranty. I was told by [redacted] (the salesman who added the warranty to my contract without me knowledge) it could not be returned. [redacted] was the only one to mention the fact that a refund could be possible, but I had to call and talk to the finance manger, [redacted]. I called numerous times, left messages, and never once did I receive a returned call from him. This is why I turned to Revdex.com-- something I have never done before and still feel that this did not need to go this far. Premier Nissan's response is asking me to call yet again to cancel this warranty, which I will firmly do as I have done the past 2 weeks since purchasing this car. This better resolve the issue. I am still owed a front window. They are going to have me drive another 150 miles round trip to New Orleans again to get it, even though I have the document stating "WE OWE YOU" and was told by [redacted], my salesman, that they would find a company in Baton Rouge to do the work. Premier Nissan has the worst communication/service/finance department I have ever dealt with.

Regards,

Review: My 2012 Altima (warranty)needed a new inside headliner. I took it to Premier first on 6/23/13. Many visits and more than two months later the THIRD headliner was installed. I lost count of how many trips I made to the dealer because of faulty work done in the shop and lack of follow-up by customer service. In the words of the apparent acting service manager (consultant), "virtually everything that could go wrong went wrong." The car was finally delivered as fixed on 8/30/13, more than two months later. I would characterize the shop as incompetent and lacking supervision. Customer service was indifferent,as well as lacking in follow through and supervision. In my many trips to the dealer to reconcile this matter, I was NEVER met in the drive-up area by a customer service rep. Each time after waiting outside, I went inside and still was never greeted. I had to go up to a rep sitting at his/her desk (with no customers) and ask for help. On two occasions after waiting three or more weeks for the part to come in from the factory, I found that the part had been there for two weeks and no one called to let me know. On the last occasion I was due to leave on vacation for two weeks. The service rep and the consultant told me they would tag the part so it would not be sent back to the factory. It was sent back anyway which led to more delay. As for the shop, I can't recall of the screw ups. On one visit the shop manager was checking one of the re-installations where the sun visor would not work. While he was working on it, a piece of the molding fell off. On a different visit, the plug for the satellite radio was not plugged in. That took another day. I could go on----.Desired Settlement: I made many round trips in my car to the dealer, and each time required two round trips by my wife in her car (drop off and pick up. We both invested hours of time on this. I was never offered a courtesy car except for the last day. For the time invested, cost of the round trips, and aggravation, I asked the consultant for compensation; six free scheduled maintenances. He said he would ask the GM to call me. He never called, nor did he return my call. [redacted]

Business

Response:

Premier Nissan certainly apologizes for Mr. [redacted]'s recent unsatisfactory visits to our Service department. There is no excuse for not beeing assisted promptly or having phone calls returned along with repeated attempts at repairs. This instance has been addressed internally and we appreciate his feedback. Unfortunately, we had made a recent management change and the service department was being run with an interim manager. As a result, there were breakdowns and for that we apologize.

In addition, in speaking to the GM, [redacted], he had not been made aware of the compensation request or it certainly would have been handled by now. For that, he is authorizing six complimentary oil and filter changes to Mr. [redacted] for his inconvenience. This will be provided directly to Mr. [redacted] by the dealership.

Should yo need any additional information, please contact me.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

OMG - DO NOT do business with Premier Nissan, Premier Kia, Premier anything - bought a pre-owned car (2011 Toyota Rav4) one month ago. After 2 1/2 weeks - get into the car and it won't start - sunk $300 into it that day. This past Monday the roof starts leaking and they WON'T DO ANYTHING ABOUT IT!!!! Walter (manager) was a total [redacted] to me - he even hung up on me. I will NEVER do business with them again!