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Premier Outdoor Power Equipment, Inc.

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Premier Outdoor Power Equipment, Inc. Reviews (1)

Revdex.com,               Thank you for bringing this to my attention.  Back in October, I was made aware of this client and his issues with one of my artists.  I immediately had my business manager, [redacted]...

contact the client to find a resolution that would satisfy him.  Over the course of 5-6 hrs, and a lengthy thread via phone texting, she communicated directly with the client.  He expressed to her the nature of his complaint, stating that [redacted], the artist with whom he was working, had “misrepresented” the time and therefore the cost of the tattoo that he wanted.  He told [redacted] that he had wanted the artwork sent to him via email and that he had never received it. [redacted] apologized that there had been a misunderstanding and explained to the client that it is not typical in the tattoo industry to release the artwork via email or hard copy, because it is not in the best interest of the artist or the tattoo studio.  She followed up by inviting him to come down to the studio, look at the artwork, and any changes that he may have wanted would, at that time, be discussed with his artist and appropriately handled, which is typical practice in a tattoo studio. The client was not satisfied with this suggestion, and expressed, rather rudely, to [redacted] that he would not be allowing [redacted] to tattoo him.  In the interest of trying to please the client, [redacted] told him that there were two other artists who work in the style he desired and that she would discount their rates to meet his originally quoted price of $160/hr.  I am one of those artists and my rate is normally $250/hr.  The other artist works out of our other location and [redacted] told the client that said artist would tattoo him at whichever time and location was most convenient for him. The client was not satisfied with this suggestion, either.  He continued to attempt to steer the text conversation away from resolution and towards a platform for him to insult [redacted]’s ability as an artist.  When told by [redacted] that in order to do his design justice and to give him the quality of tattoo that he desired, it would indeed take around 5 hrs, the client became even more insulting.  [redacted] politely explained to him that the “2 hr” time quote, he remembered hearing was probably an estimate of the first session and that a second session of another 2.5-3 hrs would be necessary.  She also explained that the time estimate given is approximate and that there are many variables including how well the client is able to sit for the artist.  This was to be the client’s first tattoo and so it was impossible to predict how he would tolerate the procedure.  Again, the client was not satisfied with the explanation and continued to insult [redacted]’s ability via text.  At around 9:30 pm, after hours of [redacted] offering solutions and trying to accommodate the client, he was still unsure of what he wanted to do.  [redacted] tried once more to assure him that our studio would go to great lengths to provide him with a positive experience and give him a tattoo that would exceed his expectations.  She reminded him that he had her personal contact information and that whenever he was ready, he could feel free to contact her directly. Even though the client knowingly signed a no-refunds waiver, [redacted] never even discussed that with him because he never asked for a refund of his deposit.  He told [redacted] that he was undecided on whether or not he wanted to get the tattoo at all and that he would be in contact with her when he made up his mind.  Since those communications, via text, back in October, the client has not reached out to [redacted], our studio, or myself.  Thank you, again, for bringing this to my attention.  If there’s anything else I can do to clear this up, please let me know.     Siego Mendez Owner/Artist Blindside Tattoo Studios

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