Premier Packaging

In response to this customer's complaint, she basically recalled every instance of the matterI can only add that her dissatisfaction is the first time anyone has complained about the particular bagsThey did not appear to be mishandled in the pictures she sent I am enclosing a copy of both the printed bag and a plain bag which is the same except the printingThe images are not indifferent form each other in my opinion A paper bag made from paper which has been then dyed to the specific color will have the appearance as shown in the picture The customer was given a refund for the order as her satisfaction is important to usWe wish there was a better way to accommodate her but other than a different bag, we are unable to Sincerely, Sally [redacted] Marketing Manager/Customer Service Manager

After reviewing the order and correspondence, it has been determined that the customer's order was not given the attention that it required in order to ship on the date requested We failed to identify the shipping date needed in order for the product to reach them in timeA full refund will be issued

I have attached the memo stating the full refund and an email will be sent from the transaction company My apologies for any inconvenience you have incurred from this matter

We have resolved this issue with our customer to their satisfactionWe have refunded their money andmade sure they understand this issue will not happen again.Please advise if you need anything further from us.Thanks,Jacob D**###-###-####

After reviewing the order and correspondence, it has been determined that the customer's order was not given the  attention that it required in order to ship on the date requested.  We failed to identify the shipping date needed in order for the product to reach them in time. A full refund...

will be issued.

In response to this customer's complaint, she basically recalled every instance of  the matter. I can only add that her dissatisfaction is the first time anyone has complained about the particular bags. They did not appear to be mishandled in the pictures she sent.  I am enclosing a copy...

of both the printed bag and a plain bag which is the same  except the printing. The images are not indifferent form each other in my opinion.  A paper bag made from paper which has been then dyed to the specific color will  have the appearance as shown in the picture.  The customer was given a refund for the order as her satisfaction is important to  us. We wish there was a better way to accommodate her but other than a  different bag, we are unable to.  Sincerely,  Sally [redacted]  Marketing Manager/Customer Service Manager

I have attached the memo stating the full refund and  an email will be sent from the transaction company.  My apologies for any inconvenience you have incurred from this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have read the response from the business and as of today June 12, 2017 8am,  I have not received a full refund.  Once again the business is misleading and providing false information. Regards, [redacted]