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Premier Parking

34 Franklin Rd SW, Roanoke, Virginia, United States, 24011-2404

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This business, Dba Premier Parking, is buying up all the existing parking lots in downtown Roanoke (24+) in order to monopolize parking and driving some smaller restaurants and other retail establishments out of business. I recently had to use a Premier Parking lot, as the downtown garage was full. Using one of their on-the-lot machines, I noticed that I was billed twice (2 times $7) for a two hour parking spot for attendance at a Kiwanis Club meeting downtown. My efforts to contact the business directly have failed, as they cleverly disguise their contact information.

Premier Parking Response • Jan 19, 2020

Premier Parking is easily contacted. Every meter has our Roanoke office phone # on the face of the meter. Our monthly parking available signs contain our office #. Premier parking has a national web-site (the one you used). If anyone inquires of the city or city parking site they will see our contact information. . Any Google search for Premier Parking, Roanoke VA will get you valid contact info. Numerous user friendly avenues are available to contact us. Your email to Premier Parking customer service was received on Sat Jan 11, 2020 inquiring about a Dec 11, 2019 issue. Our office received your communication on Jan 13 (next business day) and responded to your e-mail address supplied asking for more info on Jan 14 (following business day). We reviewed all license plates entered into any of our meters between Dec 11, 2019 @ 12 am and Dec 12, 2019 @ 12 am (a 24-hour period) for Dec 11, 2019 and do not find the plate you noted or any derivative there-of. Please look at your parking receipt or receipts to confirm licensed plate entered at the meter. Rest assured, that if we somehow charged your credit card twice (within a matter of minutes at the same location) we will credit your card immediately upon confirmation. Please supply the last 4-digits of the credit card used so we can have valid data to search on. If we find your card was charged twice you will be notified as we will need more specifics to credit your credit card for any duplicate transaction. We look forward to hearing back so we can research your claim.

This parking lot is misleading and deceiving customers based on their signage. There isn't any signage that speaks to the weekend parking policy and the *** costs. The only visible signage speaks to parking Mon-Friday from 6am-6pm for ***.

I received a $40.00 parking fee along with four other customers with a discount of $15.00 if paid within 14 days. This is unfair and deceptive since there aren't any rates or parking rules visible to the customers.

Premier Parking Response • Jun 24, 2019

The lot is set-up with the Pay Here station in the middle of the lot.Anyone driving in will pass the signage at entrance and the "Pay here" kiosk within 25 feet of the drive aisle.Please note the pics of entrance, signage, payment kiosk and pic of pay station in background of car.The customer's car also had receipt (pic attached) from another Roanoke Premier Parking lot the day prior (June 14) showingthis customer is clearly aware of the payment process when parking and paying while using a Premier Parking Lot. This violation dispute has been reviewed and is denied.With best regards,Premier Parking

Customer Response • Jun 25, 2019

I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards

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Address: 34 Franklin Rd SW, Roanoke, Virginia, United States, 24011-2404

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