Premier Pools Incorporated

Premier Pools and Spas has reached out to the customer and come to an agreement for repairs to be made at their residenceUnfortunately a subcontractor of Premier Pools and Spas was unable to address the homeowners concerns to a satisfactory outcomePremier Pools and Spas will send out a technician to address the following issues, a crack that has formed between the coping of the pool and a moss rock featureAlso another crack has also formed in a separate location in the deckingPremier Pools and Spas will send out a technician on 05/31/to address these issuesIt is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality productPremier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I would also add that the service manager that returned my call was very nice and the service was done as promised I hope that this problem is fixed and will no longer be an issue

Revdex.com: Hello,men from Premier came by my house and looked at the issues and tried to get a color match for the deckingI was told they would be back out today to perform the fixesOne thing that may prevent them from finishing the fixes is if they do not have the color match in stock they will have to wait for the color manufacturer to send one which could take up to a weekThat being said, I was assured the other issue would be fixed today by the time I was home from workThank you, [redacted]

Per [redacted] of Concrete Concepts , on 10/15/the areas of concern were addressed and repaired

I am rejecting this response because:Please re-open the complaintIt's been a week since they came out and my wife tried to contact them, she left a voicemail but has not heard back from anyoneAgain my concern is this is the same way this has happened for a year now (someone comes out looks at the issues, says they'll get back to us and no one ever does) and we do not want to go any longer for fear of them saying we have exceeded the warranty period.Thank you, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I would like to add the following attachments to my complaint for Premier pools in Rancho Cordova

Premier Pools and Spas is currently in the process of performing repairs for the homeowners poolUnfortunately it was discovered that the pool was leaking after construction had been completed Premier Pools has since taken the necessary steps in order to locate and fix the leak
Unfortunately this process took longer than was expected as there is a process to locating a leak accuratelyThe owner of Premier Pools has reached out to the homeowners in order to address they’re concernsIt is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality productPremier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner

Premier Pools has been working with customer to ensure repairs and installations are completed in a timely manner and to the customers satisfaction Per conversation with customer on 8/13/the concrete cap that was experiencing cracks has been removed and replaced The customer has received the black cleaner that was expected and Premier has picked up the white cleaner that was installed initially The spa jets were worked on yesterday with a technician and the customer The customer is going to try the spa jets for the next few days and if problems still persist with venturi air system Premier will site job to install forced air blower for jets At this point Premier is working with customer on final remaining issues regarding reclaimed water lines needing inspection from water district and HOA set back requirements regarding side yard walk ways Premier Pools is determined to resolve any and all items with the project and will continue to work with the customer to ensure the customer is satisfied Premier will update Revdex.com as project progresses

Premier Pools and Spas has reached out to the customer and came to an agreement to install the equipment.  After further review we at Premier Pools and Spas believe it would be in the customer’s...

best interest that we at Premier install a Pure Link Cell Kit PLC1400 & the APUREM into his existing PDA-P4 – instead of installing the TRU CLEAR 11ku, that we had originally quoted for. Premier Pools has contacted the customer and inform the customer we would like to install the PLC1400 and the APUREM on 2/14/2017 at the price quoted for $948.71. It is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality product. Premier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly.

Revdex.com:
Hello,2 men from Premier came by my house and looked at the issues and tried to get a color match for the decking. I was told they would be back out today to perform the fixes. One thing that may prevent them from finishing the fixes is if they do not have the color match in stock they will have to wait for the color manufacturer to send one which could take up to a week. That being said, I was assured the other issue would be fixed today by the time I was home from work. Thank you,[redacted]

Premier Pools and Spas has reached out to the customer and come to an agreement for repairs to be made at their residence. Premier pools has scheduled technicians to perform repairs to the homeowners stucco wall as well as address the issues of calcium build up on the wall as well on 11/23/2016....

 It is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality product. Premier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  I would also add that the service manager that returned my call was very nice and the service was done as promised.  I hope that this problem is fixed and will no longer be an issue.

Premier Pools and Spas has reached out to the customer and came to an agreement to address the issue. After further review we at Premier Pools would be installing a 20AMP breaker with GFCI, replacing a regular 20AMP breaker w/o GFCI. We have spoken with the customer and Premier Pools has scheduled a...

service and warranty work order for Thursday 2/23/17. It is very important to Premier Pools and Spas to provide our customers with a quality product and experience. We apologized for any inconvenience or frustration this may have caused the homeowner and assured him these items will be addressed properly.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Premier Pools and Spas has reached out to the customer and has come to an agreement for the repairs to be made at their residence. Premier Pools has scheduled technicians to perform the necessary work on the dam wall as well as the trim tile for dates, 3/1/17, 3/2/17 and possibly 3/3/17 depending on...

the scope of the job. It is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality product. Premier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly.

Premier Pools and Spas has reached out to the customer and come to an agreement for repairs to be made at their residence. Unfortunately payments weren’t made on time as agreed. As of 4/28/16 no lien has been placed on the home owner’s property. Premier Pools has contacted the customer and they have...

agreed to make a partial payment on the total outstanding balance owed. The interior finish supervisor is scheduled to do an onsite inspection for the discoloration of the [redacted] interior finish on 4/28/16. A warranty service technician is scheduled to go out to the home owner’s residence on 5/4/16 to address the following issues. Sheers not working properly, connectivity issues with the customers remote and the led light’s not working properly. It is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality product. Premier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly.

Premier Pools and Spas has reached out to the customer and came to an agreement to address the issue. After further review we at Premier Pools would pressure wash on 7/31/17 to remove the color powder, and address the white build up; then on 8/1/17 Premier Pools will seal the concrete deck with a...

penetrating sealer to prevent any further color from coming off . It is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality product. Premier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly.

Premier Pools and Spas has reached out to the customer and come to an agreement for repairs to be made at their residence. Unfortunately a subcontractor of Premier Pools and Spas was unable to address the homeowners concerns to a satisfactory outcome. Premier Pools and Spas will send out a...

technician to address the following issues, a crack that has formed between the coping of the pool and a moss rock feature. Also another crack has also formed in a separate location in the decking. Premier Pools and Spas will send out a technician on 05/31/16 to address these issues. It is very important to Premier Pools and Spas to provide our customers with an excellent experience as well as a quality product. Premier Pools has reached out to the customer and apologized for any inconvenience or frustration this may have caused the homeowner and assured them these items will be addressed properly.

Per [redacted] of Concrete Concepts , on 10/15/14 the areas of concern were addressed and repaired.