Premier Property Solutions, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My explanations of the reasons for rejection for each point made by the business are here (in bigger fonts) Customer’s Statement of the Problem:Snow removal dispute, account charge without authorization.PPS is fully authorized per our contract as managing agentIt our duty, obligation and one of our main functions to pay your bills In Jan we had a bad snow storm and needed to take the snow out of our parking lotWe asked Premier's property manager (PM) to help us with the issueWe asked to provide us a quote for the job and the PM gave us an email estimate of $for itWe agreed to hire Premier for the job.On Feb [redacted] AsstVice President of PPS sent an email to the board of trusteesIn that email it was stated:“it will probably be around $1500” “May vary depending on the size of your lot and how many cars are in the way” [redacted] estimate was based upon the previous days work removing snow in the Back Bay Unfortunately [redacted] parking lot was considerably biggerPPP is the management company of our condominium for years and you would expect from a professional property manager to know his clients parking lot sizeA reasonable quote variation is expected, but not running more than times overIf the job size was much bigger than previously estimated you should have notified the Trustees and we would have limited the scope of work to stay within the budget We were present on site when the job actually was doneWe have an email from the PM at 3.30pm saying the [redacted] is on the way to our siteWe watched the [redacted] was gone around 9.30pm on the same dayThat makes them on site for hours.They also returned the following day - This is not true, they did not come back the next day Two trucks where taking the snow away and each round took them very long time, more than an hour.After feet of snow in a three relatively short period of time most if not all roadways had been narrowed to the point of not being able to carry their full capacity of traffic and there were many, many bottle necks that slowed trafficAnd as the complainant had previously stated the work was being performed from 3:30pm – 9:30pm so we are now also dealing with heavy rush hour traffic and congestionAnd please remember these are dump trucks not cars; they handle and maneuver differently.This is exactly correct, my point is that these two trucks were physically unable to do loads in hours, which we were billed for The [redacted] actually was waiting for them and was dumping snow on the street while the trucks were gone.A very efficient use of equipment and man-power that facilitated a quicker loading of the dump trucks upon returnAfter the job was done Premier payed $out of our account without a supporting invoice.The supporting invoice was included in the email of The job was done in Feb and the invoice got sent us on after our numerous requests! This is month delay! It was more than we expected but we realized that there was substantial amount of snow and agreed with itIn March we have another big snow accumulation and based on the previous bill we got from Premier we estimated that the job will cost us around the same amount and hired them for snow removal againThe new bill was $This surprised us as the amount of snow removed this time was less then in Jan.The complainant will need be more specific and clarify which snow event he is referring to; in order for me to provide a proper responseThe snow accumulation for March according to my records are as followsNone of these combined would have precipitated a $ charge inch accumulation inch accumulation inch accumulation inch accumulation In August we noticed that Premier payed $out of our account for a snow removal invoice from Jan without any prior noticesIt was a very unusally busy time after having feet of snow in about a week time period Snow service providers had been running on very little sleep and were exhausted.Record keeping and invoicing got a little behind many companies have submitted late invoicesThe full invoice was $It did not make sense to us and we ask Premier not to pay the reminder on the invoice amount until they.The invoice had already been paidNot true again, at that moment we did not have $in our operating account, so you charged us $towards the $billYou charged us $towards the same bill on 05/06/after we asked you not to pay this bill anymore several timesOur management agreement stays that Premier can only pay up to $out of our account without the Board of Trustees approval, you never asked and we never approved the $payment or any part of it provide a clarification of the invoice and we re-stated that they need the trustees approval to pay any more money to this provider.A full break-down that required several hours of research and analysis was provided on Oct 23, After numerous demands from our side to clarify the issue, the PM finally provided us with the invoice for the $charged in Jan and to our surprise, the invoice was for [redacted] service onlyThe $was for the trucks howling the snow away.A full breakdown on the services provided along with calculation on the square foot amount of snow accumulation removed sqft / sq ft capacity of the dump truck = loads of snow [redacted] was only charged for loads These two invoices were from two different providers.That is correct Both [redacted] and trucks claimed about hours on the jobOver two days and trucks of snow taken out.Correct; see analysis above and email provided on Oct 23, To our claim that the job size is way overstated, the PM gave us his calculation of the snow volume that was based on sqft of parking lot space.To our claim that our parking lot is only around sq ft he had no response.I took the lot size from the city of Boston assessors website and subtracted the foot print of both buildings Besides the two buildings on the site we have a big area which is not a parking lot and did not need snow cleaningThis area is not even accessible for snow removal I am restating it again, our parking lot is only sq ft We tried to discuss the issue with the PM's management, but they were unresponsive and explanations or suggestions on the way to resolve the disputeAs stated by the complainant we did promise to investigate the issues as requested and provide an explanation as to the services provide and the cost associated with the servicesThus far I have dedicate hour of my time in researching, compiling and analyzing various points of data which we do not normally keep on hand as a regular business practice because we are not responsible for suchWhen my research and analysis was completed to my satisfaction and to a standard I thought would be acceptable to my client it was forwarded on to him post-hast.We were very clear that your analysis had fundamental flaws (the lost size and the time spent on the site) and we did not accept it [redacted] , our another Trustee at that time tried discussing the issue with you, but you rudely dropped off the conference call and never called back or answered numerous emails we sent you about the issue In June Premier payed another $out of our account to the snow removal company without our consent towards the $billIt was a very crazy time after having feet of snow in about a week time period.Snow service providers had been running on very little sleep and were exhausted.Record keeping and invoicing got a little behind many companies have submitted late invoices.Thank you for admitting itThis means that the vendor might have had a bad record of the job done and overbilling is possibleTime and time again Premier is defending the vendor and not his client The other Board of Trustees members accepted the response above, The charges were incurred in a record breaking snow season, the charges were justified by the outside vendors and Premier cannot supplement the associations budget because a record snow season.Not true again, all three Board of Trustees members disagree and extremely dissatisfied with Premier’s way of managing the issueIn this case Premier failed us twice, first time when they mismanaged a project they were hired to manage and went times over the project’s budget, second time when they took the snow removal vendor’s side in the dispute while they should have protected their client’s (our condominium’s) sideThis is not what we hired Premier for Regards, [redacted]

This has been resolved, refund issued

The vehicle in question was in violation of The Alpine Village condominium Rules and Regulations, Multiple notices to the tenant and owner of the unit were sent regarding vehicles being stored in visitor parking spaces that was not moving per the requirement of the rules and regulationsThere was no harassment of the tenant, but enforcement of The Alpine Village Condominium Rules and Regulations that we are contracted to enforceWe cannot issue a refund as the vehicle was towed in accordance with the condominium rules and regulations

Good afternoon,On August 2, the person making this complaint moved from ** *** *** at the *** *** ***, ***, MA We were notified by a member of the Board of Trustees that their movers damaged the asphalt driveway and ramp, as well as drove in the landscaping The
trustee took the attached pictures during the incident and noted that the resident told her that there was nothing to see As the managing agent of the condominium, we were directed to obtain a proposal for asphalt repairs, which we did The condominium documents are very plain and noted that any and all damage made to commons areas made by unit owners or their tenants, are the responsibility of the unit ownerObviously, the unit owner passed the charge onto their tenant We asked the company that the condominium uses for all of their asphalt repairs, *** ***, to supply a proposal *** *** has a very good reputation in our industry They did and it was $1,500.00., their cost to mobilize and repair The repairs were made We have responded to e-mails from both the tenant and the moving company regarding this issue Unfortunately, the tenant needs to resolve this with their moving company that they contracted with to perform their move and hold them responsible for the cost the Association has billed the unit owner repairs

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].Reasons why I rejected the response:1. The "after" photos very clearly show that area that was not damaged by us was fixed. A sewage drain clearly seen in the "before" pictures has now been closed in the "fix". I don't see any reason why I should be paying for something we didn't damage in the first place.2. I still need to see the condo association's rules regarding repairs and fixing things. In this case, the company just stopped at the fix that they did now, they could have re-done the entire drive way as well.What has happened is illegal and we strongly reject the business's response 
Regards,
[redacted]

The vehicle in question was in violation of The Alpine Village condominium Rules and Regulations, Multiple notices to the tenant and owner of the unit were sent regarding vehicles being stored in visitor parking spaces that was not moving per the requirement of the rules and regulations. There was...

no harassment of the tenant, but enforcement of The Alpine Village Condominium Rules and Regulations that we are contracted to enforce. We cannot issue a refund as the vehicle was towed in accordance with the condominium rules and regulations.

The letter requested is being sent to the client today . Premier Property Solutions has provided services above and beyond  to the association to include loaning the association funds to keep the power on at the complex, due to special assessment not approved and delinquent owner.  we...

regrest the delay in responding to the clients request for a letter and are rectifying the situation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My explanations of the reasons for rejection for each point made by the business are here (in bigger fonts).    Customer’s Statement of the Problem:Snow removal dispute, account charge without authorization.PPS is fully authorized per our contract as managing agent. It our duty, obligation and one of our main functions to pay your bills.   In Jan 2015 we had a bad snow storm and needed to take the snow out of our parking lot. We asked Premier's property manager (PM) to help us with the issue. We asked to provide us a quote for the job and the PM gave us an email estimate of $1500 for it. We agreed to hire Premier for the job.On Feb 3 2015 [redacted] [redacted] Asst. Vice President of PPS sent an email to the board of trusteesIn  that email  it was stated:“it will probably be around $1500” “May vary depending on the size of your lot and how many cars are in the way” [redacted] estimate was based upon the previous days work removing snow in the Back Bay Unfortunately [redacted] parking lot was considerably bigger. PPP is the management company of our condominium for years and you would expect from a professional property manager to know his clients parking lot size. A reasonable quote variation is expected, but not running more than 4 times over. If the job size was much bigger than previously estimated you should have notified the Trustees and we would have limited the scope of work to stay within the budget.     We were present on site when the job actually was done. We have an email from the PM at 3.30pm saying the [redacted] is on the way to our site. We watched the [redacted] was gone around 9.30pm on the same day. That makes them on site for 6 hours.They also returned the following day - This is not true, they did not come back the next day.   Two trucks where taking the snow away and each round took them very long time, more than an hour.After 10 feet of snow in a three relatively short period of time most if not all roadways had been narrowed to the point of not being able to carry their full capacity of traffic and there were many, many bottle necks that slowed traffic. And as the complainant had previously stated the work was  being performed from 3:30pm – 9:30pm so we are now also dealing with heavy rush hour traffic and congestion. And please remember these are dump trucks not cars; they handle and maneuver differently.This is exactly correct, my point is that these two trucks were physically unable to do 12 loads in 6 hours, which we were billed for.  The [redacted] actually was waiting for them and was dumping snow on the street while the trucks were gone.A very efficient use of equipment and man-power that facilitated a quicker loading of the dump trucks upon return. After the job was done Premier payed $2500 out of our account without a supporting invoice.The supporting invoice was included in the email of 10.23.15. The job was done in Feb 2015 and the invoice got sent us on 10.23.15 after our numerous requests! This is 9 month delay! It was more than we expected but we realized that there was substantial amount of snow and agreed with it. In March 2015 we have another big snow accumulation and based on the previous bill we got from Premier we estimated that the job will cost us around the same amount and hired them for snow removal again. The new bill was $3375. This surprised us as the amount of snow removed this time was less then in Jan.The complainant will need be more specific and clarify which snow event he is referring to; in order for me to provide a proper response. The snow accumulation for March 2015 according to my records are as follows. None of these combined would have precipitated  a $ 3375 charge.  3.1.15              2.3 inch accumulation3.315               1.6 inch accumulation3.15.15            2.1 inch accumulation3.20.15            1.6 inch accumulation In August 2015 we noticed that Premier payed $3200 out of our account for a snow removal invoice from Jan 2015 without any prior notices. It was a very unusally busy time after having 10 feet of snow in about a 3 week time period.  Snow service providers had been running on very little sleep and were exhausted.Record keeping and invoicing got a little behind many companies have submitted late invoices. The full invoice was $6200. It did not make sense to us and we ask Premier not to pay the reminder on the invoice amount until they.The invoice had already been paid. Not true again, at that moment we did not have $6200 in our operating account, so you charged us $3000 towards the $6200 bill. You charged us $1200 towards the same bill on 05/06/2016 after we asked you not to pay this bill anymore several times. Our management agreement stays that Premier can only pay up to $2000 out of our account without the Board of  Trustees approval, you never asked and we never approved the $6200 payment or any part of it.    provide a clarification of the invoice and we re-stated that they need the trustees approval to pay any more money to this provider.A full break-down that required several hours of research and analysis was provided on Oct 23, 2015 After numerous demands from our side to clarify the issue, the PM finally provided us with the invoice for the $2500 charged in Jan 2015 and to our surprise, the invoice was for [redacted] service only. The $6200 was for the trucks howling the snow away.A full breakdown on the services provided along with calculation on the square foot amount of snow accumulation removed 7354 sqft / 486 sq ft capacity of the dump truck = 15.1 loads of snow. [redacted] was only charged for 12 loads.  These two invoices were from two different providers.That is correct Both [redacted] and trucks claimed about 10 hours on the jobOver two days and 12 trucks of snow taken out.Correct; see analysis above and email provided on Oct 23, 2015  To our claim that the job size is way overstated, the PM gave us his calculation of the snow volume that was based on 7000 sq. ft of parking lot space.To our claim that our parking lot is only around 3500 sq ft he had no response.I took the lot size from the city of Boston assessors website and subtracted the foot print of both buildings . Besides the two buildings on the site we have a big area which is not a parking lot and did not need snow cleaning. This area is not even accessible for snow removal.  I am restating it again, our parking lot is only 3500 sq ft.    We tried to discuss the issue with the PM's management, but they were unresponsive and explanations or suggestions on the way to resolve the dispute. As stated by the complainant we did promise to investigate the issues as requested and provide an explanation as to the services provide and the cost associated with the services. Thus far I have dedicate 30 hour of my time in researching, compiling and analyzing various points of data which we do not normally keep on hand as  a regular business practice because we are not responsible for such. When my research and analysis was completed to my satisfaction and to a standard I thought would be acceptable to my client it was forwarded on to him post-hast.We were very clear that your analysis had fundamental flaws (the lost size and the time spent on the site) and we did not accept it. [redacted], our another Trustee at that time tried discussing the issue with you, but you rudely dropped off the conference call and never called back or answered numerous emails we sent you about the issue.  In June 2016 Premier payed another $1200 out of our account to the snow removal company without our consent towards the $6200 bill. It was a very crazy time after having 10 feet of snow in about a 3 week time period.Snow service providers had been running on very little sleep and were exhausted.Record keeping and invoicing got a little behind many companies have submitted late invoices.Thank you for admitting it. This means that the vendor might have had a bad record of the job done and overbilling is possible. Time and time again Premier is defending the vendor and not his client.   The other Board of Trustees members accepted the response above,  The charges were incurred in a record breaking snow season, the charges were justified by the outside vendors and Premier cannot supplement the associations budget because a record snow season.Not true again, all three Board of Trustees members disagree and extremely dissatisfied with Premier’s way of managing the issue. In this case Premier failed us twice, first time when they mismanaged a project they were hired to manage and went 5 times over the project’s budget, second time when they took the snow removal vendor’s side in the dispute while they should have protected their client’s (our condominium’s) side. This is not what we hired Premier for.  Regards,
[redacted]

This has been resolved, refund issued.