Premier Protection Services

We received notification from your office dated December 21, regarding the above referenced matter Please be advised that we, Premier Protection Services, apologize for any inconvenience this matter may have caused Mr [redacted] We cancelled Mr [redacted] 's vehicle service contract per his verbal request Accordingly, we refunded the total amount of $via check number [redacted] on December 27, 2016.Once again, we apologize for any inconvenience this matter may have caused Mr [redacted] We trust this matter is now closed in respect to Premier Protection Services and Mr [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The customer initiated a policy via the telephone with an Activation Representative. All of our phone calls are recorded and we'd be more than happy to provide them to any interested partiesThe customer stated " Product Issues" as their complaint subjectIn their statement they said " This
company is charging me money and I have not used their services." For this half of their response, that is correctThe policy has a day and 1,miles validation period before the months, and additional 75,miles given on the Vehicle Service Contract is effectiveThe reason for this waiting period is because a physical inspection of the vehicle isn't not done prior to purchase, so this is a small window to make sure there isn't a pre-existing mechanical problemThis is stated on the phone callThe contract information was delivered to the address on file on 5/6/to reiterate all the information provided via the telephoneI think the confusion is that this isn't an immediate gratification serviceThis policy protects the vehicle for the duration of it's aging components and mileage accrued in the next yearsThe policy will be effective days from 4/28/The customer merely needs allow the policy to be in effect to reap its benefitsI attempted to contact Mr*** today, 5/11/to see if I can provide clarity on the contract so the customer is fully informed on how the service worksI left a message on the day time number providedIt terms of the second half of the response " I want my money back, I do not want the service." We are more than happy to oblige to any request. Mr*** can call me directly at *** *** *** and ask for *** ***. We always recommend the customer to contract us regarding any issues or concerns before taking the harsh step of a complaint before we've been given the opportunity for a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Premier Protection Services has no qualms removing any such persons from the database, so that future correspondence isn’t directed towards themWe recommend the addressee to contact us so that we are given the opportunity to resolve any concerns before a harsh step, like a complaint is filedThe
file for Mr./Mrs*** *** has been unopened before today, as the systems time stamps and marks whom in our office has opened the fileThis implies that we weren't advised of Mr./Mrs***'s requestOur company does not make outbound calls, so it is very possible that another Agent is contacting the customer via phone repeatedlyWe also, per the file have only sent one letter on 5/16/to the address- the response codes for Premier Protection Services begin with SConlyWhile we have no control over the contact methods of other Agents, I have noted the file accordingly, and we are happy to oblige! If I can be of further assistance, please do not hesitate to contact my office at the number below and ask for me directlyThank you, *** ***

See attached

We received notification from your office dated November 29, regarding the above referenced matter. Please be advised that we, Premier Protection Services, apologize for any inconvenience this matter may have caused Ms***. We requested that Ms*** name and phone number be
removed from our list, with our Marketing Department. The phone number we requested be removed from our mailing list is as follows: *** ***Once again, we apologize for any inconvenience this matter may have caused Ms***. We, Premier Protection Services, have always had the intention to operate all of our marketing in the most ethical matter

To Whom It May Concern:We received notification from your office dated August 17, regarding the above referenced matter. Please be advised that we, Premier Protection Services, apologize for any inconvenience this matter may have caused Mr*** and his son. We cancelled Mr
***'s vehicle service contract per his son verbal request on August 12, 2016. Accordingly, we refunded the total amount of $back to Mr***'s card ending in on August 12, (Auth Code: ***, Ref No***) which was the total amount paid into Mr***'s vehicle service contract. Once again, we apologize for any inconvenience this matter may have caused Mr***. We trust this matter is now closed in respect to Premier Protection Services and Mr***. Sincerely, *** ** ***Administation

We received notification from your office dated December 21, 2016 regarding the above referenced matter.  Please be advised that we, Premier Protection Services, apologize for any inconvenience this matter may have caused Mr. [redacted].  We cancelled Mr. [redacted]'s vehicle service contract per...

his verbal request.  Accordingly, we refunded the total amount of  $163.78 via check number [redacted] on December 27, 2016.Once again, we apologize for any inconvenience this matter may have caused Mr. [redacted].  We trust this matter is now closed in respect to Premier Protection Services and Mr. [redacted].

Re: Revdex.com Case no. : [redacted]To Whom It May Concern:We received notification from your office regarding the above referenced matter. ...

Please be advised that we Premier Protections Services cancelled Mr. [redacted] vehicle service contract for his 2003 Toyota Tundra per his request on July 12, 2016 and refunded all monies paid into his contract.  Accordingly, check number [redacted] in the amount of $308.27 was mailed to Mr. [redacted] address on July 18, 2016.  Furthermore, check #[redacted] was cashed by Mr. [redacted] at [redacted] on July 25, 2016.If Mr. [redacted] has any questions regarding the cancellation of his vehicle service contract we ask that the contact our Customer Care Department.  We trust this matter is now closed in respect To Mr. [redacted] and Premier Protection Services.   Very Truly Yours, Premier Protection Services[redacted]- Administration

We received notification from your office dated August 22, 2017 regarding the above referenced matter.  Please be advised that we, Premier Protection Services, apologize for any inconvenience this matter may have caused Mr. [redacted].  We spoke with the customer on August 28, 2017 and have...

canceled the policy.  We have advised the customer on what needs to be included in the cancellation letter we requested.Once again, we apologize for any inconvenience this may have caused Mr. [redacted].  We trust this matter is now closed in respect to Premier Protection Services and Mr. [redacted].

Premier Protection Services has no qualms removing any such persons from the database, so that future correspondence isn’t directed towards them. We recommend the addressee to contact us so that we are given the opportunity to resolve any concerns before a harsh step, like a complaint is filed. The...

file for Mr. [redacted] has been unopened before today, as the systems time stamps and marks whom in our office has opened the file. This implies that we weren't advised of Mr. [redacted]'s request. I have noted the file accordingly, and we are happy to oblige! If I can be of further assistance, please do not hesitate to contact my office at the number below and ask for me directly. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

During a July 12, 2016 phone call, the customer service supervisor said they would cancel my policy because I told them I was going to contact the Revdex.com.