We tried to satisfy all of the requests of this particular customer, but for inaccuracies and non truths to be told, I will not have our reputation damaged by this person in this mannerEver effort was made to ensure this customer received what they were requesting, I have a picture of the pour that will be included in this response as well as text messages that say the slab "I like..looks great"Which was sent to them and they responded to, which I can prove via text messagesWe use the industry standard of 1/4" of slop per every 4', at no instance does this slab have 12" of slopeWe added a ramp at the customer's request, from a meeting that happened on August 3, 2015, which was covered in cost completely by us, in another effort to satisfy this customerAgain the concrete was partially removed at the customers request after the ramp was installed, we stopped this work after it was discovered the customer had stopped payment via credit cardWe've been pouring concrete for over years, this customer is our first difficulty in that time span, we strive to do quality work and will continue to do so Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) I requested a level RV padHe poured a sloped driveway because he would not listen and did what he wanted to doNot what I requested nor should have to pay forI am not damaging his reputation, he did not do the job correctlyIf he had done the job right he would not have had to come back numerous times to correct his mistakeHis response is not accurate at allI can provide witnessesHad he done the job correctly and poured what I requested none of this would be happening and he would not have had to try to correct his errorI do not understand why he insists I am difficultHe did the job wrong and is now making it look like I am difficultHe is even now sending threatening texts and saying he is going to sue meThe picture he is referring to, is over a phone and I did not see it in person nor use it because I was not allowed to get on the slab for days after the picture was takenThen it was very evident it was not going to work for the RVIt was not level it sloped over a foot from back to frontI can provide the rest of the texts from the very day I was allowed on the slabAnd all the other textsJust because I say in one text it looks great does not mean that it would work and was not what I requestedHe does not mention the fact how many times he had to try to correct his mistake which took over a monthHe also does not mention that he offered to remove the slab, which I and the home owners agreed to.Then he jack hammered the driveway up and left it for me to clean upIt was a horrible ordeal having to try to resolve this with someone who wont listen nor understand what level isHe also damaged the retaining wall when he jack hammered but of course he does not mention thisHe is the difficult one and I have never had to deal with such a stubborn, non professional non truthful contractorI also paid for another RV pad that is level at a fraction of the cost he over charged me forI have had no problem with the other contractor at allThe pad is level and exactly what I asked forI should not be expected to pay for something that wasn't right to begin with and now not thereBottom line is his work wasn't done properly, is not on the property and a credit is due
We tried to satisfy all of the requests of this particular customer, but for inaccuracies and non truths to be told, I will not have our reputation damaged by this person in this mannerEver effort was made to ensure this customer received what they were requesting, I have a picture of the pour that will be included in this response as well as text messages that say the slab "I like..looks great"Which was sent to them and they responded to, which I can prove via text messagesWe use the industry standard of 1/4" of slop per every 4', at no instance does this slab have 12" of slopeWe added a ramp at the customer's request, from a meeting that happened on August 3, 2015, which was covered in cost completely by us, in another effort to satisfy this customerAgain the concrete was partially removed at the customers request after the ramp was installed, we stopped this work after it was discovered the customer had stopped payment via credit cardWe've been pouring concrete for over years, this customer is our first difficulty in that time span, we strive to do quality work and will continue to do so Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) I requested a level RV padHe poured a sloped driveway because he would not listen and did what he wanted to doNot what I requested nor should have to pay forI am not damaging his reputation, he did not do the job correctlyIf he had done the job right he would not have had to come back numerous times to correct his mistakeHis response is not accurate at allI can provide witnessesHad he done the job correctly and poured what I requested none of this would be happening and he would not have had to try to correct his errorI do not understand why he insists I am difficultHe did the job wrong and is now making it look like I am difficultHe is even now sending threatening texts and saying he is going to sue meThe picture he is referring to, is over a phone and I did not see it in person nor use it because I was not allowed to get on the slab for days after the picture was takenThen it was very evident it was not going to work for the RVIt was not level it sloped over a foot from back to frontI can provide the rest of the texts from the very day I was allowed on the slabAnd all the other textsJust because I say in one text it looks great does not mean that it would work and was not what I requestedHe does not mention the fact how many times he had to try to correct his mistake which took over a monthHe also does not mention that he offered to remove the slab, which I and the home owners agreed to.Then he jack hammered the driveway up and left it for me to clean upIt was a horrible ordeal having to try to resolve this with someone who wont listen nor understand what level isHe also damaged the retaining wall when he jack hammered but of course he does not mention thisHe is the difficult one and I have never had to deal with such a stubborn, non professional non truthful contractorI also paid for another RV pad that is level at a fraction of the cost he over charged me forI have had no problem with the other contractor at allThe pad is level and exactly what I asked forI should not be expected to pay for something that wasn't right to begin with and now not thereBottom line is his work wasn't done properly, is not on the property and a credit is due