Premier Real Estate

See attached

This letter is in response to the concerns filed by Mr [redacted] on behalf of his wife [redacted] Please be assured customer service is important to College Dental Group and Orthodontics and we strive to ensure our patients are happy with all aspects of treatment It is unfortunate that Mr [redacted] and his wife are dissatisfied with the services Mrs [redacted] received We are aware of Mrand Mrs [redacted] ’s concerns and are currently working with Mrs [redacted] ’s insurance carrier to resolve this issue Mrs [redacted] ’s insurance carrier has advised us that they have reversed/reprocessed several claims As such, this has changed her financial responsibility In summary, We are complying with Mrand Mrs [redacted] ’s insurance carrier’s resolution to this issue and we respectfully request that the Revdex.com close this case at this time Respectfully, College Dental Group and Orthodontics

Our records reflect a release has not been executed authorizing anyone to speak to you regarding *** ***Pursuant to the Health Insurance Portability and Accountability Act of 1996, nospecifics regarding *** *** may be provided to youIf *** *** would forward
anappropriately executed HIPAA release, College Dental Group and Orthodontics and its affiliated practitioners would be happy to respond to the complaint *** *** filed with the Revdex.comCollege Dental Group and Orthodontics is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide substantive response in this matterRespectfully, College Dental Group and Orthodontics Tell us why here

See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We will not blindly close our complaint until [redacted] Dental has provided us the financial data at issue, and College Dental has agreed to [redacted] Dental's specific determination.
Regards,
[redacted]

This letter is in response to the concerns filed by Mr. [redacted] on behalf of his wife [redacted].  Please be assured customer service is important to College Dental Group and Orthodontics and we strive to ensure our patients are happy with all aspects of treatment.  It is unfortunate that Mr. [redacted] and his wife are dissatisfied with the services Mrs. [redacted] received.    We are aware of Mr. and Mrs. [redacted]’s concerns and are currently working with Mrs. [redacted]’s insurance carrier to resolve this issue.  Mrs. [redacted]’s insurance carrier has advised us that they have reversed/reprocessed several claims.  As such, this has changed her financial responsibility.   In summary,  We are complying with Mr. and Mrs. [redacted]’s insurance carrier’s resolution to this issue and we respectfully request that the Revdex.com close this case at this time.      Respectfully, College Dental Group and Orthodontics