Premier Resorts

Tell us why here Person filing the complaint is the daughter of the shippers She was not present for the move Claim was filed for a torchere lamp and pieces of artwork that were damaged Customer requested to be reimbursed for full value, however, paperwork indicates that the shipper did not purchase any valuation, and they chose the basic liability of cents/lb/article for any loss or damage The estimate indicates that they only requested we pack one mirror/picture carton, and she was claiming pieces of art that would have needed this type of box Our first settlement letter dated January 1, 2016, paid for the torchere lamp and denied the art as we had no paperwork to indicate that we had packed the art At this time, we still do not have any proof of who packed the art, but in a necessity to conclude this, we agreed to also pay for the pieces of art Daughter still does not agree as she feels she is entitled to full value for all the items damaged I am attaching the signed estimate with the signature of the customer requesting only the basic liability I have sent this to the daughter on multiple occasions and she continues to respond that she wants to be paid full value We are unable to pay above the amount of valuation that was selected prior to the move The settlement letter dated 2/8/is our full and final settlement offer I am hoping you can step in and help her to understand that this claim settlement amount is correct Vickie S [redacted] Daniel's Moving and Storage, Client Services Manager [email protected]

Included some items from another location? Ken J [redacted] came to our house to do an estimate of the items and he knew about the items in a “mini storage” he didn’t want to visit the storage rather he told us that he added in the estimate quoteRon gave us the estimated quote for “everything” and “partial” without any details of what this includedWe assume that everything means everything we told Ken that dayThe King size mattress was incorrectly listed as box springs instead of a mattress and box spring? We have a King Size Therapeutic Mattress and those mattresses have Split Box Spring = box springsPLEASE CHECK YOUR FACTS AND VERIFY THE ORDER NUMBER [redacted] In this order you can see that they use King Size Mattress Carton and King Split Carton (for our Split Box Springs)We assured her that we had tagged the items and picked up what MrHernandez had directed? From: Ron V [redacted] < [redacted] >Date: January 4, at 10:46:AM AST To: Andy < [redacted] m>Subject: RE: Rate for move to Puerto Rico- revised Andy, Everything is now in my customer manager’s hands They were scheduled to re-open the vaults and repack the new electronics and get the serial numbers from all the electronics on Saturday.On Sat, Jan 9, at 1:PM, Ron V [redacted] < [redacted] > wrote: Everything is included on the inventory, I’ll have Sarah send over a new copyFor the insurance you have fill out you own inventory and what the items costs, that’s what the insurance company is looking for.It is possible that these items may still in the mini storage? Emails evidence show how we claim these items on December 30, (PRIOR TO BE SEND TO PR)PLEASE VERIFY PICTURES AND OWN INVENTORY OF INSURANCE SEND TO VICKIE S [redacted] ON MARCH ON OUR CLAIM

Tell us why here [redacted] # [redacted] , [redacted] , moving from Boise, ID to Surprise, AZSee attached response

[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We contacted the customer this morning to discuss the complaintWe explained that an inadvertent invoice was mailed in error to the customerWe have resolved the situation to the satisfaction of both parties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Tell us why here...We have sent this business a partial check today and we are reconciling the amount they owe us vsthe remaining balance they are claiming Our CFO has spoken to them this morning

Tell us why here...We were told this shipment was to arrive on our dock earlier, we had this planned to deliver yesterday, July 5th, 2016, however, the shipment did not arrive to our dock from the freight carrier until today We are fully booked up through Friday 7/8/ We have agreed to deliver this on Saturday July 9th without overtime rates to accommodate this customer We are only the delivery dock, this complaint should not be with Daniels, but with the agent ( [redacted] ) or with Atlas Van Lines Daniel's was only asked to deliver their shipment on the next available day There are a limited amount of crew and trucks available as this is a very busy time of year