Premier Service Group Enterprise

Initial Business Response / [redacted] (1000, 8, 2015/11/03) */ There is not much to explain that this customer is disgruntle and threatened to make our company suffer because he feels he entitle to his opinionsAttached, you will find that our record indicated Mr [redacted] never confirmed his appointment but complained that he was on scheduledHowever, Premier Service Group apologized and attempted to compromise with his request by sending our technician early to accommodate his request the next dayIn addition, we advised Mr [redacted] to take his business elsewhere if he was not happy with our service As I explained to him, we try to perform our service with integrity and comply to all proceduresIf any our staff performed or conducted their job unprofessionally, we would apologize and do our best to accommodate the circumstance, he continued on threatening our company credibility and he would make everyone miserableHe continued by stating, "he would go on twitter, complained to the Revdex.com, and also not show for the appointment since we wasted his time" In short, this complaint is unnecessary and a misinterpreted by Mr [redacted] *** Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue is resolved, and work done is very goodHowever their system failed to register the responseI was sure I made the appropriate response to the automated system

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ According our record , Mrs [redacted] was quoted an "inspection fee of $99.00, we would provide a quote if any repair would be required", we also informed her we have gone paperless, that all quotes would be emailed, she also provided that informationShe agreed to the terms and provided her address and email informationTo clarify, that is a common charge for the technician for trip fee and diagnosis the issueOur technician visited the home and diagnosed the problem, a quote was emailed following the visit Mrs [redacted] is upset because she claimed we did not performed service and she would like a refund because the unit is not repairedOur technician arrived at her house and spent almost minutes diagnosing the unitIt's the responsibility of the customer to give us an approval to proceed with repair, we sent an email to the customer twice It's not Premier Service Group responsibility, that any email is forwarded to the "junk box" Mrs [redacted] called and claimed she did not receive any email, we verified the email and resent itShe called in and we discussed the quote over the phoneShe became angry and threaten to file a complaint and so forth Attached, are records of email that were sent to the customer for repairAt this point, we concluded that Premier Service Group has not mis-represented our service and have conducted professional service to the customerThis matter is related to principal, we would refund the customer and admit any error, if that occuredIn this case, the customer is not entitled to a refund and we have not conducted any wrong doing We strive to treat every customer fairly and do our best to provide professional service in a timely mannerCustomers are entitled to their opinions and we value constructive criticism that can better our serviceHowever, we did not do anything wrong in this situation [redacted] Office Manager Email documentation of delivery or quote sent to Record of service when our technician arrived: 8/17/XX XX:XX: TE there MON, 14:to 15:06, INSPECTED AND FOUND CONCERN OF UNIT NOT MAKING ICE FOUND NO WATER GETTING TO THE UNIT CHECKED WATER SUPPLY OK POWER GOING TO WATER VALVE RECOMMEND TO REPLACE THE WATER VALVELEFTED WATER SUPPLY OFFCOLLECTED I CHARGED CC ROUGHLY HOURS, ordrng 80-40002-(WATER VALVE), Cllctd $CC Ref # XXXXXXXXX, saved tckt SdLink\XXXXXa.png, Email Confirmation to customer: The quote was email within 24-hours after technician diagnosed the unit., we need time to process the diagnosis and research : From: [redacted] mailto: [redacted] @psgtoday.com Sent: Wednesday, August 19, XXXX X:XX AM To: ' [redacted] @YAHOO.COM' Subject: Invoice from Premier Service Group [redacted] mailto: [redacted] @psgtoday.com Sent: Friday, August 21, XXXX XX:XX AM To: ' [redacted] @YAHOO.COM'

The worst service!!! They evaluated for an issue on my built in refrigerator when the technician came out to do the repair the issue was not repaired instead he cut off valves replaced valves & supposedly fixed some leak...the refrigerator never got cold to it’s proper temperature...called them to let them know the issue was not fixed & informed me that they had to do another evaluation...ridiculous because they had already performed an evaluation and had come to a conclusion of what the problem was...HORRIBLE SERVICE!!! In the meantime my groceries have spoiled $worth of groceries!!!

PSG arrempted to service our dishwasher 6 times with no shows and cancellations befor actually fixing it, as they left us with no running hot water. We have an [redacted] dishwasher model [redacted] that we bought November 23, 2016. Unfortunately Premier is the the service contractors for [redacted] Premier technicians first came to fix our dishwasher on April 27, 2016. Technician could not fix it and had to order parts.Technician came back on April 29, 2016 and could not fix the dishwasher. Premier informed me that they will send out a senior technician on May 9, 2016. On May 9, 2016 they called and said the technician cancelled due to a family emergency. On May 10, 2016 I called to reschedule. A Senior tech came to our home on May 11, 2016. He could not fix our dishwasher and had to order more parts. After a week, I still haven't heard anything, I called to see what's going on. Premier scheduled the next service appointment on May 25, 2016. They never showed up. I called the