Premier Transfer & Storage

I have reviewed the response made by the business in reference to complaint ID [redacted] , the seventh box was delivered the next business day following the initial shipment of the six pieces I consider this complaint resolved Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Absent any acceptable offer or resolution by Premier Transfer and Storage, I conclude this complaint by recommending strongly against doing business with Premier Transfer and Storage, and with [redacted] in the [redacted] which outsources its work to Premier Transfer and Storage I erred in thinking that [redacted] , as a large national company, would stand behind or ensure quality or honesty from Premier Transfer and Storage Premier Transfer and Storage's misrepresentation of and failure to provide services that it then bills for, its use of contracts of adhesion, its lack of responsiveness to complaints, and its bait-and-switch techniques border on the illegal Regards, [redacted] ***, Esq

I regret the customer did not accept my explanationPlease find attached all the documentation including the Final Invoice, Estimate with the Customer's eSignature, and the Bill of Lading with the Customer's eSignaturePlease note that all charges, including Origin Shuttle, an Extra Stop, and specific packing are all included in the bound priceThe customer should also review the explanation for Pricing Option NW, on page of of the Bill of Lading, starred in Blue, other Additional Services listed as includedThe Origin Shuttle service was included in the price [redacted] 's representative, Premier Transfer and Storage, Inc., provided the origin shuttle serviceAs admitted by the customer, a tractor trailer was not able to access the customer's homeOnce loaded on the smaller truck, [redacted] has the option to transport it directly to the destination as was performed for this customerBy moving the customer's belongings directly and not transferring them to a larger truck the customer benefitted from services not charged for by PremierThe customer received "dedicated service" where their shipment was not combined with other shipments for the long distance transportationThe customer's belongings were handled only one time preventing the potential for damage when shipments are transferred from a smaller truck to a larger truck and then delivered at destination Additionally the customer raised several other issuesThe customer was concerned that a 32' truck was left at their homeThe truck is a 24' truck used for our shuttlesDue to the difficulty in getting to the customer's home and with the customer's specific permission, the truck was left in the driveway to avoid delays in re-accessing the customer's driveway the morning of loadingThe customer granted the driver permission specifically for the truck to remain overnight Finally, on numerous occasions the explanation of a shuttle was provided to the customerThe shuttle is included in the charges as a bound priceThe explanation was provided by the sales representative during the sales processThe explanation was provided further by the move coordinator during the move processAfter the move when the question was raised again the customer was referred to [redacted] customer service who confirmed everything that had been told to the customer by Premier and confirmed the charges were accurate and correct By giving the customer a bound price the customer did not risk any type of additional charges for additional services performedBound pricing is strongly preferred by our customers for this reasonThe bound price includes a shuttle at originAs a result there is no additional charge for the shuttle that could be refunded or adjusted In summary, the pricing for the shuttle was included in the bound priceThe customer's home is not accessible by a 53' truck and trailerThe smaller shuttle truck was used to load the itemsThe items were transported to destination in the shuttle truck which resulted in the customers receiving a dedicated truck with no additional chargesA standard long distance move is based upon a tractor and 53' trailer that may, or may not, include other customer's shipments on the same trailerIn this case a smaller truck was the only possible manner to access the customer's homeThe smaller truck was used and it was included in the bound price Regards, [redacted] President

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We were contacted by a Mr [redacted] who apologized for the inconvenience and promised that the delivery would be between and hours on Oct 10thFurthermore, he promised that the product would be assembled and the packing materials removed While I sympathize with the delivery men, as it was raining, the result was the following: The delivery was not until (already outside the promised timeframe), I had to ask the gentlemen to remove the product from the packaging and the boxes and packing materials were left on our patio The worst part is that we thought our dealings were completeHowever, as we started placing our furniture, we realized that there were only SIX out of SEVEN boxes that were deliveredWe immediately called the delivery men (whose number we had to get from the warehouse initially) and asked them why the seventh piece was not deliveredThey said "...that was all we got from the warehouse, you'll have to call them and ask about the missing piece." We called the warehouse, and no answer but I did leave a voicemail with Mr [redacted] We would just like to have ALL of our furnitureWe'll be contacting the original selling company and the initial transport company to report the missing piece (which is an entire section of the sectional sofa) Regards, [redacted] ***

I sincerely apologize for the confusion on this delivery timeThis morning the customer was contacted and a specific delivery time set up for today