Premier Transport of Long Island, Inc.

Review: Premier Transport delivered a refrigerator to my home on July [redacted] of this year. During the installation, the delivery crew made deep gouges in the hardwood floors. They connected the water service line and were set to leave when I told them that the unit need to be pushed back. The had issues resetting the unit and it required multiple attempts before it was in the right spot. The unit was a huge Sub-Zero. Shortly after they left I noticed that the fridge was not producing ice. I scheduled a service call for July [redacted]. On July [redacted], I noticed a puddle of water under the unit. I turned off the water and call a plumber who discovered that the connection between the wall pipe and service line had been breached. This occurred during the install on the [redacted] but wasn't discovered until the [redacted] as my home doesn't have a basement and the water was being absorbed in the slab, wood floors, walls and cabinets until they had become saturated. The total cost of the damages was approximately $25,000. Premier Transport has denied all responsibility and their insurance company has refused to cover any of the damages. In addition, Premier Transportation failed to install a securing bracket on the unit which created a tipping hazard.Desired Settlement: I would like Premier to compensate me for the damages to my home.

Business

Response:

My name is Joseph T[redacted] and I am the President of Premier Transport of Long Island, Inc. My company has been doing Sub Zero product replacements for the last 6 Years and I have personally been doing them for the last 18 years. This is the first time I had to get my insurance company involved in a claim.I met with [redacted] and a representative from Sub Zero at his home upon hearing about the water damage. When I arrived, a plumber was already on site and working on determining the cause of the leak. He discovered that the water was leaking from an existing plumbing connection that was done incorrectly in his home and not the connection we made to hook-up the refrigerator. While at the home, [redacted] stated that he had many issues and problems with the kitchen company that was responsible for the re-model of his kitchen. A plumber from the kitchen company is the one who incorrectly setup the water connection in the kitchen.Even though that I felt that my company was not liable for the damage, I did the responsible thing and reported the situation to my insurance company. After an investigation by them, the claim was denied because their determination was that we were not the party responsible for the leak. I respectfully request that this negative review be removed from my perfect Revdex.com file that I have worked so hard to achieve. The situation was handled properly on our end. The claim was acknowledged, reported, investigated and we were cleared of responsibility. I can provide a letter from my insurance company if necessary.