Premier Urgent Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the refund for overchargesThank you Regards, [redacted] ***

February 4, Thank you for sending the letter, Premier truly appreciates patients like [redacted] who take the time to let us how we can better serve themIt must have been extremely frustrating and distressing for [redacted] to learn that our Premier Urgent Care Site did not participate with her insurer and to be told by the collection agency that her credit would be affected.Please ask [redacted] to accept my sincere and unreserved apology for any distress or inconvenience she may have experienced trying to get this matter resolvedPlease let [redacted] know that we have removed the $dollars from her account, that we have notified [redacted] to remove her from collections, and have asked Collection Center industries to remove immediately any comments, remarks that they have made that may have affected [redacted] 's credit reportalso reported the incident to our site Manager in Warminster, and to our Chief Operating Officer, Ian V [redacted] so that additional training can take place so that this does not happen againI would like [redacted] to know once again how sorry we are that this happenedPlease don't hesitate to have [redacted] contact me directly if she has any questions or concerns my contact information is listed below.Once again thank you for the letterWe really do appreciate patients who take the time to let us know when things aren't rightSincerely,Margaret C Director of Revenue Cycle

I have received bills from this companyThere is no explanation includedI have tried calling, no one answers or it goes to a generic voice mailI returned my bill asking for more detail only to receive more bills
This seems like a fraud or preying on innocent people to get frightened

May 7, 2015Dear *** *** ***;Thank you for your letter regarding *** *** ***, *** *** sent an email online through our website requesting a refund last weekOur billing department contacted her a few days later to find out why she felt she needed a refundAfter
speaking with *** ***, the finance department forwarded her complaint to me for resolution on May 1stOn May 1st I called *** *** and left a voicemail message asking her to give me a call back so we can resolve this issue, I called her again on May 5th and left another message asking her to give me a call backAfter receiving your letter in the mail today, I sent her an email asking her to give my office a call so we can finally resolve this matterWe fully intend to refund her $50, but she needs to give our office a call back so we can place the money back on her cardWe do not keep participant credit card information on fileAttached to this letter are two email chains, The first is the email I received last week from the billing department; the second is the email I sent to *** *** today, If you are able to get in touch with this patient, please instruct her to call me so we can end this issue: ###-###-####Thank you for your involvement.Sincerely,Annalisa SSite Manager

This is in response to complaint ID *** regarding a refund due to *** ***A refund was issued in the amount of $on August 28, Additionally, a call to Mr*** confirmed the refund to the credit card has been processed and received.I apologize for the delay in the refund due to
Mr***Premier Urgent Care strives to provide excellent customer service to all patientsUnfortunately, in this case the refund request was not processed timely.We apology for the inconvenience caused by the untimely refund and assure you that the necessary steps have been taken to correct the situation.Best Regards,Premier Urgent Care

May 7, 2015Dear [redacted];Thank you for your letter regarding [redacted] sent an email online through our website requesting a refund last week. Our billing department contacted her a few days later to find out why she felt she needed a refund. After speaking with [redacted]...

[redacted], the finance department forwarded her complaint to me for resolution on May 1st. On May 1st I called [redacted] and left a voicemail message asking her to give me a call back so we can resolve this issue, I called her again on May 5th and left another message asking her to give me a call back. After receiving your letter in the mail today, I sent her an email asking her to give my office a call so we can finally resolve this matter. We fully intend to refund her $50, but she needs to give our office a call back so we can place the money back on her card. We do not keep participant credit card information on file. Attached to this letter are two email chains, The first is the email I received last week from the billing department; the second is the email I sent to [redacted] today, If you are able to get in touch with this patient, please instruct her to call me so we can end this issue: ###-###-####. Thank you for your involvement.Sincerely,Annalisa SSite Manager

February 4, 2016Thank you for sending the letter, Premier truly appreciates patients like [redacted] who take the time to let us how we can better serve them. It must have been extremely frustrating and distressing for [redacted] to learn that our Premier Urgent Care Site did not participate with...

her insurer and to be told by the collection agency that her credit would be affected.Please ask [redacted] to accept my sincere and unreserved apology for any distress or inconvenience she may have experienced trying to get this matter resolved.Please let [redacted] know that we have removed the $45.00 dollars from her account, that we have notified [redacted] to remove her from collections, and have asked Collection Center industries to remove immediately any comments, remarks that they have made that may have affected [redacted]'s credit report. also reported the incident to our site Manager in Warminster, and to our Chief Operating Officer, Ian V[redacted] so that additional training can take place so that this does not happen again.I would like [redacted] to know once again how sorry we are that this happened.Please don't hesitate to have [redacted] contact me directly if she has any questions or concerns my contact information is listed below.Once again thank you for the letter. We really do appreciate patients who take the time to let us know when things aren't right.Sincerely,Margaret C. Director of Revenue Cycle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the refund for overcharges. Thank you.
Regards,
[redacted]

February 4, 2016
Thank you for sending the letter, Premier truly appreciates patients like [redacted] who take the time to let us how we can better serve them. It must have been extremely frustrating and distressing for [redacted] to learn that our Premier Urgent Care Site did not...

participate with her insurer and to be told by the collection agency that her credit would be affected.Please ask [redacted] to accept my sincere and unreserved apology for any distress or inconvenience she may have experienced trying to get this matter resolved.
Please let [redacted] know that we have removed the $45.00 dollars from her account, that we have notified [redacted] to remove her from collections, and have asked Collection Center industries to remove immediately any comments, remarks that they have made that may have affected [redacted]'s credit report. also reported the incident to our site Manager in Warminster, and to our Chief Operating Officer, Ian V[redacted] so that additional training can take place so that this does not happen again.
I would like [redacted] to know once again how sorry we are that this happened.
Please don't hesitate to have [redacted] contact me directly if she has any questions or concerns my contact information is listed below.Once again thank you for the letter. We really do appreciate patients who take the time to let us know when things aren't right.
Sincerely,Margaret C.
Director of Revenue Cycle