Premier Urology Group, LLC.

The complainant states that he contacted our office one week prior to the appointment date to cancel the appointmentWe cannot confirm nor deny but appointments are normally cancelled when a patient requests that we do soDuring my conversation with the complainant I did not become either
"defensive" or "repugnant" as he states in his complaint, I was simply performing my job responsibilities as managerI did not "threaten" this patient nor have I ever threatened any patientOur practice utilizes a reputable collection agency for patient accounts that are unpaid for an extended period of timeAt times, it is my responsibility to explain to our patients that their unpaid account balances may be or will be forwarded to a collection agency if payment has not been receivedAgain, not a threat, simply a statement of our practicesIn addition, I have never and would never make such a statement as "I'd be more than happy to blemish your credit report!"The fact that the complainant indicated that I made this statement is totally untrue! The intention of my conversation was to give the patient information as to how his account will be handled if payment is not receivedAt the physician's request the charge of $will be removed from the patient's account

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]