Premier Window Cleaning LLC

Prior to the complaint being filed, this matter was resolved; (paid in full to lender balance of loan, due to GAP Loss) and Customer check for $1068.19 was sent.
What occurred is as follows: (using dates on Complaint Background Section)
As far as Dates in Section Complaint Background: “Problem...

Occurred Section” shows 3/20/2016, which was customer's date of Total Loss.
Customer did not call until 4/19/2016 to state the customer had a total loss. Customer was irate stating why the (vernacular) do customer’s had to do all this… Claim letter sent via email to customer.
Customer called on 5/9/2016, to check that we just received her package via fax/email. Processor explained, we received customer's paperwork and only needed police report. More vernacular’s from customer. Explained to customer it is what is required on your contract.   This was than furnished by customer.
Customer called on 6/7/2016, processor had a three way call with lender, to establish exact payoff, in order for customer to hear that there would be "no balance" due from said customer. We do this as a courtesy for customers, for they will hear it directly from lender if there is still any remaining balance due.  
Check for balance of loan sent to lender on 6/7/2016
Customer check for $1068.19 sent to customer on 6/7/2016. 
Customer's Check returned. Customer notified, established Customer's new address. Check re-issued and sent overnight. 06/16/2016.
The portion due to customer and the balance of loan was sent prior to this complaint. The customers check was returned. When check was returned customer was contacted, she accused processor that we had new address, stating that "if the processor would of simply F[redacted] looked at all the paperwork filed for the GAP claim, etc..."
 It was explained to customer that all calls are recorded and further explained to customer that we only go by the original address on file. The reissue of check to customer was sent immediately overnight 06/16/2016 to new address.
 At the end, The Customer blamed us, for customer seeing it as timely process (for customer is using date of loss as start date) rather than using Date of first contact which was 4/19/2016 with WarrantyOne. It took Customer from that date until 5/09/2016 to send paperwork to processor.
Sometimes, you can't please people no matter how well you do.
This is one big prime example of such instance.