Horrible customer serviceThere are two people I have had these bad experiences with the GM and a representativeI would not recommend this business to anyoneI was told by the rep this company does not offer deferrments or refinancing on any of the loansI later found out he was lyingThis company now charges a $gee for any deferrmentsI wonder if this fee is tax deductible? This company gets no stars from me
In reference to the complaint with ID *** filed 10-26-by *** ***
Ms*** is correct in stating we were aware that she was not driving the vehicle and
"MARGIN: 0in 0in 0pt">was allowing someone else to drive the car and make payments
That is a customer’s choice if they allow some else to drive their carHowever, that has no
influence of who is responsible for the loanBruce and I explained this to Ms*** that no matter who has possession of the vehicle she would still be 100% responsible for the loan and keeping the
Vehicle insured
When the vehicle was wrecked the balance was in excess of $18, 567, we received the insurance check
of $12,145, gap paid $leaving approximately a $principle balanceThere had not been a payment made from April 14th until 8-which accrues additional interest ,then more payment was made and it was returned by the bank this was prior to the accident,With the continued late payments she accessed multiple late fees and an excessive amount of accrued interestGap will not pay for either of theseWe did not refuse to assistance the customer in any way, the Gap insurance was the customers insurance she purchased when she purchased the vehicleWe filed the claim only as a courtesy to assist the customer; it is the customer’s responsibility to file for the claimPremier cannot control what they payMS *** could have contacted the Gap Company (and still can, I would guess) at any time she chooses to inquire about payment and the breakdown of the amount of the claim paidI checked our records for Credit reporting and it is showing as an “Unpaid balance reported as a loss” which is correctIt does not show as repossessionIn December after all monies was posted to the account the customer knew there was a remaining balance and signed an agreement to pay the deficiency balance at a Zero% interest rate at $a month in paymentsThere was never a payment made on the account and customer would not return calls so in turn we were forced to charge off the balance on the account and pursue legally for judgementAny questions please call
Thank you
Pam ***, General Manager
Premier Acceptance
317-899-
p***@tomwood.com
Horrible customer service. There are two people I have had these bad experiences with the GM and a representative. I would not recommend this business to anyone. I was told by the rep this company does not offer deferrments or refinancing on any of the loans. I later found out he was lying. This company now charges a $25.00 gee for any deferrments. I wonder if this fee is tax deductible? This company gets no stars from me.
Horrible customer serviceThere are two people I have had these bad experiences with the GM and a representativeI would not recommend this business to anyoneI was told by the rep this company does not offer deferrments or refinancing on any of the loansI later found out he was lyingThis company now charges a $gee for any deferrmentsI wonder if this fee is tax deductible? This company gets no stars from me
In reference to the complaint with ID *** filed 10-26-by *** ***
Ms*** is correct in stating we were aware that she was not driving the vehicle and
"MARGIN: 0in 0in 0pt">was allowing someone else to drive the car and make payments
That is a customer’s choice if they allow some else to drive their carHowever, that has no
influence of who is responsible for the loanBruce and I explained this to Ms*** that no matter who has possession of the vehicle she would still be 100% responsible for the loan and keeping the
Vehicle insured
When the vehicle was wrecked the balance was in excess of $18, 567, we received the insurance check
of $12,145, gap paid $leaving approximately a $principle balanceThere had not been a payment made from April 14th until 8-which accrues additional interest ,then more payment was made and it was returned by the bank this was prior to the accident,With the continued late payments she accessed multiple late fees and an excessive amount of accrued interestGap will not pay for either of theseWe did not refuse to assistance the customer in any way, the Gap insurance was the customers insurance she purchased when she purchased the vehicleWe filed the claim only as a courtesy to assist the customer; it is the customer’s responsibility to file for the claimPremier cannot control what they payMS *** could have contacted the Gap Company (and still can, I would guess) at any time she chooses to inquire about payment and the breakdown of the amount of the claim paidI checked our records for Credit reporting and it is showing as an “Unpaid balance reported as a loss” which is correctIt does not show as repossessionIn December after all monies was posted to the account the customer knew there was a remaining balance and signed an agreement to pay the deficiency balance at a Zero% interest rate at $a month in paymentsThere was never a payment made on the account and customer would not return calls so in turn we were forced to charge off the balance on the account and pursue legally for judgementAny questions please call
Thank you
Pam ***, General Manager
Premier Acceptance
317-899-
p***@tomwood.com
Horrible customer service. There are two people I have had these bad experiences with the GM and a representative. I would not recommend this business to anyone. I was told by the rep this company does not offer deferrments or refinancing on any of the loans. I later found out he was lying. This company now charges a $25.00 gee for any deferrments. I wonder if this fee is tax deductible? This company gets no stars from me.