Premiere Cleaning, LLC

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Premiere Cleaning, LLC Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Ms [redacted] 's statement about not being able to reach us is untrueShe had tried to reach me via cell phone, however, I was home with a sinus infection and bronchitisTherefore, I responded to Ms [redacted] via text and also contacted her sister-in-law to discuss replacement of the itemThe only thing that was broken was a lid of one of the cannistersWe did tell the sister-in-law that we would replace the broken item, and was prepared to pay for the one canister (as we are aware it would probably be very difficult to only purchase the lid)However, they insisted we pay to buy a whole new set of cannisters and this is not what we agreed to nor is it fair to request that we buy a whole new set when it was only the lid of ONE canister that was broken, We are still more than willing to reimburse for the broken item, but will not pay for a entire setSent on: 1/25/1:13:PM

This complaint below has been resolved. It did take three weeks by Premiere Cleaning Company and several unfortunate combative phone calls to find a resolution,  but the money in question was received by my bank yesterday. Thank you, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Premiere Cleaning, LLC Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff...

Member: Response: Ms. [redacted]'s statement about not being able to reach us is untrue. She had tried to reach me via cell phone, however, I was home with a sinus infection and bronchitis. Therefore, I responded to Ms. [redacted] via text and also contacted her sister-in-law to discuss replacement of the item. The only thing that was broken was a lid of one of the cannisters. We did tell the sister-in-law that we would replace the broken item, and was prepared to pay for the one canister (as we are aware it would probably be very difficult to only purchase the lid). However, they insisted we pay to buy a whole new set of cannisters and this is not what we agreed to nor is it fair to request that we buy a whole new set when it was only the lid of ONE canister that was broken, We are still more than willing to reimburse for the broken item, but will not pay for a entire set. Sent on: 1/25/2016 1:13:33 PM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action, send a check for the cash value of the cannister broken to [redacted] and, if it does, will consider this complaint resolved.
Regards,
[redacted]