Premiere Connections, LLC

I can only say that I do have a signed service agreement as well as a signed cleaning contract so that the 1st time in fee would be waived that I am more than happy to forward the Revdex.com. The customer has spent all this time back and forward with you instead of calling me directly to resolving this problem. I stood behind everything that I said we would do as well as thoroughly explaining all company policies.

Complaint: [redacted]
I am rejecting this response because:  why would ANYONE sign a contract, especially for cleaning, that states lack of quality is not a reason for termination.  He is a thief.  If you look at the website, they list STANDARD cleaning details.  That's why I hired his company.  None of this was done.  Stay away from Merry Maids and John!!
Standard Cleaning in all rooms:
Dusting:
Picture frames
Knickknacks
Ceiling fans
Lamps
Furniture
Woodwork
Shelves
Baseboards
Vacuum carpets
Vacuum furniture including under any cushions
Empty and clean ashtrays and wastebaskets
Standard Kitchen Cleaning:
Appliances
Counters
Cabinets
Table and chairs
Range top
Refrigerator
Microwave (inside and out)
Clean and sanitize:
Sinks
Countertops
Backsplashes
Floors
Standard Bathroom Cleaning:
Mirrors
Polish chrome
Clean and Sanitize:
Shower
Bath tub
Sinks
Vanity
Backsplash
Toilet
Floors
Tile Walls
Sincerely,
Colleen Hoskins

As far as the customer not being happy on both visits, the 1st time I heard of any dissatisfaction was on Thursday 12/24/15. She told us we could go out there to correct the issues which we were going to do when we got an  email just cancelling service with our company. At the consultation I...

stressed that we offer a satisfaction guarantee if you are at all unhappy with our service in which we will go back out and address any issues. When she signed a contract with us I again stressed that quality isn't a valid cancellation reason since we offer everyone a satisfaction guarantee. As far as her furniture not being vacuumed, it is only supposed to be vacuumed when that room was on a deep cleaning. Our service does a complete deep cleaning on the 1st visit and on every visit thereafter 2 areas get that same deep cleaning so that we stat a preventive maintenance cycle. All of our products are odorless, because we find that customers are sensitive to strong perfume smells so Merry Maids Corp, where we buy all of our products from, has designed products to clean well without that harsh chemical smell. Unfortunately people hear what they want to hear and perceive what they want to perceive. We always do our best to ensure customer satisfaction, or we would not be in business. We have been in business for over 10 years and have an excellent reputation and I am sorry the customer was not cooperative with us to continue service with us. At the consultation I thoroughly explained on what our service does on each visit and what gets done extra when that room is on a deep cleaning. At the end of the consultation, she said she was  was clear of what the expectations were. I never heard from her after the 1st cleaning, so if there was a problem I could have corrected it. We do offer a satisfaction guarantee if for any reason the customer is not happy with their cleaning. I was never given any opportunity to address the issues to her pictures which were minimal at best. I believe she was just looking for an out to cancel her service which she did, but she had to pay the fee difference which we discounted on her 1st cleaning per the contract she signed with Merry Maids.