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Premiere Credit of North America, LLC

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Reviews Premiere Credit of North America, LLC

Premiere Credit of North America, LLC Reviews (30)

Ms [redacted] states Premiere Credit has been contacting her at her place of employment, after being informed not to, and she is at risk of being fired We reviewed Ms [redacted] 's account with our office and determined the last time we spoke to Ms [redacted] was on August 2, when she called to confirm that her account was closedPremiere Credit has not had an active account for Ms [redacted] since February 18, We have not attempted to contact Ms [redacted] since the account has been closed If Ms [redacted] has any other questions please contact me at 317-375- Sincerely, [redacted] Director, Compliance & Licensing

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the complaint sent to your office by [redacted] ***Premiere Credit is a third party accounts receivable management firm that collects debts owed to [redacted] of Indiana, LLC Ms [redacted] s complaint states she received a collection notice from Premiere Credit regarding an emergency room visit she had in July Ms [redacted] additionally states that when speaking with Premiere Credit, the representative was very vague and advised her to contact the hospital in which services were renderedMs [redacted] states that she believes Premiere Credit is a scam We have reviewed the account notes and phone recordingsOn October 16, 2014, Ms [redacted] called Premiere Credit regarding a collection notice she had receivedAfter verifying Ms***'s identity, the representative informed her that the bill was the result of an emergency room visit in July of Ms [redacted] confirmed that she did visit the emergency room during this timeHowever, she stated she paid cash for this visit and had receipts to prove itIn an effort to rectify this situation as soon as possible, our representative asked Ms [redacted] to fax her receiptsMs [redacted] then asked the representative if she should contact [redacted] Hospital for further informationThe representative did not refer Ms [redacted] to the hospital, but did offer to do a follcall with Ms [redacted] the next day to discuss information that she may have received from the hospital if she chose to contact them directlyAs promised, Premiere Credit contacted Ms [redacted] on October 17, After identifying the company, Ms [redacted] became upset, stated Premiere Credit was a scam, stated the hospital said they did not transfer an account to Premiere Credit, and that she will be reporting the company to the Revdex.com Premiere Credit would like to ensure Ms [redacted] that we are indeed a third party collection agency, and that her account was transferred to our office from [redacted] of Indiana, LLC from their billing servicer [redacted] Billing on September 30, Because of HIPAA considerations, we are mailing Ms [redacted] verification of the debt to the address we have on file instead of attaching it to our responseIf after review of the documentation from our client Ms [redacted] still believes that she does not owe the balance on the account, please have her provide us with any supporting documentation of her disputeWe will keep the account on hold for thirty days to allow time for Ms [redacted] to work directly with us on a resolutionPremiere Credit also has multiple payment arrangements available for Ms***She may contact Senior Collection Manager, [redacted] , at 317-917-to take advantage of one of these options Sincerely, [redacted] Consumer Satisfaction Supervisor 317322-

Premiere Credit is a third party accounts receivable management firm contracted by the U.SDepartment of EducationMr***'s inquiry states the National Student Loan Data System (NSLDS) has granted his loan Total and Permanent Disability discharge, yet Premiere Credit is withdrawing funds out of his disability checksMr [redacted] has requested Premiere Credit to return the amount of $370.00, which he believes was taken from him by our company in errorWe have reviewed Mr***'s account and found it is no longer active for collection in our officeMr***'s account was returned back to the U.SDepartment of Education on June 19, due to inability to collectPremiere Credit has not withdrawn funds from Mr***'s disability checks, nor have we intercepted any direct deposits that were to be credited to his accountWe suggest Mr [redacted] contacts the U.SDepartment of Education at 1-800-621-regarding any interceptions, debits or offsets he has experiencedKathleen L [redacted] Director, Compliance and Licensing317-375-

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted] Premiere Credit is a third party accounts receivable management firm contracted by the U.SDepartment of Education to collect a debt believed to be owed by Ms [redacted] Ms [redacted] 's inquiry states that our company has been calling her and her relatives repeatedlyMs [redacted] also states that she has never received any paperwork from us to explain why our company is calling herShe has requested the calls to ceaseWe have reviewed Ms [redacted] 's account in our office and the associated phone calls we have on fileThe U.SDepartment of Education placed her defaulted student loans with us for collection on November 11, An initial collection demand letter was mailed to Ms [redacted] on November 11, to [redacted] , NC We did not receive any return mailHowever, the address that we have on file for Ms [redacted] appears different than the address she listed on her Revdex.com inquiryWe have since updated her address in our system to [redacted] , NC Premiere Credit has been trying to reach Ms [redacted] , and the references we have on file for her, to discuss her outstanding loans and potential repayment optionsWe have not been able to get in contact with Ms [redacted] or any of her referencesPer Ms [redacted] 's request, we have placed her account in a cease phone call status to prevent further phone calls on her accountPlease advise Ms [redacted] that collection activity will continue, and we encourage Ms [redacted] to contact us to explore all of her student loan repayment optionsOur Senior Collection Manager, [redacted] , may be reached at 317-375- Sincerely, [redacted] Consumer Satisfaction Supervisor 317-322-

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted] ***Premiere Credit is a third party accounts receivable management firm contracted by the Indiana Department of Revenue (IDOR) to collect delinquent tax liabilitiesMr [redacted] states a levy was placed on his bank account by Premiere Credit for a tax liability that he settled directly with IDORMr [redacted] expresses frustration that his wife was disconnected when we attempted to transfer her to the appropriate department to discuss the pending levyMr [redacted] also requests an immediate release of the levyWe have reviewed the calls and notes we have on file for Mr***'s accountMr***'s account was placed in our office for collection on May 22, At the time of placement, an initial collection demand letter was sent to Mr***We then made six unsuccessful attempts to contact Mr [redacted] prior to sending the levy pursuant to Indiana Tax Code 6-8, 1-8-Ms [redacted] called our office eight times between 2:pm and 4:pm on November 10, to discuss the levyIt does appear that we had some problems trying to transfer Ms [redacted] to the correct department, and we are currently looking into the phone issues that may have caused the problemWe apologize for any inconvenience this caused Ms***However, we eventually spoke with Mr [redacted] that same day about the levyMr [redacted] told our representative that he thought he had cleared this up with our clientSince our system showed an active liability, we gave Mr [redacted] the number directly to IDOR to discussWe attempted to call Mrand Mrs [redacted] back on November 11, 2014, but did not reach anyoneMr [redacted] called us on November 17, to tell us that he paid our client directlyOn November 18, 2014, we received confirmation from our client to issue a release and close the accountWe issued a release that same day, called the bank to confirm they received it, and closed the accountIt appears Mr [redacted] filed the Revdex.com inquiry on November 17, 2014, therefore, believe we have already resolved the issues that he raisesHowever, I can be reached at my direct line 317-322-if he would like to discuss his complaint furtherIf the ***s have any other questions about their account, please have them contact IDOR directly at 317-232-Sincerely, [redacted] Consumer Satisfaction Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
[Provide details of why you are not satisfied with this resolution Premiere credits collections tactics need serous updating ,They ask for sensitive information, I wouldn't give to anyone over the phone Social security, home address With all the Identity theft No way Was I going too share that with someone ...They come off like scam artist , hence my response They did not send a letter ahead of time As per my last conversation " we just don't do that people would clean out their checking accounts" so premiere talks out of both sides of their mouthAs for calling me times .THAT NEVER HAPPENED .I spicily asked that it would be a common courtesy to call " we have absolutely no responsibility to notify be fore we levy"The fund s they levied are social security funds from my Direct Express debit card that holds only my social security funds I provided her with what she asked for not good enough she said
on the point of releasing my funds I told they if they released my funds Id pay the levy ,but not until. Premiere Is A terrible choice for the state of Indiana tax collections They are rude ,wont return calls and think they are always right, I got treated like a second class citizen, I was offended buy their 1960's collections style
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10582153, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed
appear below.They were not being truthful they only closed my account after I called, per my paycheck stub (i will submit tomorrow when I get it printed)they received not 790(just rounding)and my issue isn't with the irs because the IRS doesn't have all the payments!! They need to send all my payments and they haven't sent all of the funds to the irsIf the call is recorded like they said listen to the recording My whole complaint is because they haven't sent the money that was taken from my check to the IRSI want the money that they received sent to the IRS immediately and I want to see proof of payments that were sent to the IRS Then my complaint can and will be resolved!!Regards,Janet Burton

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To whom it may concern, or Revdex.com Dear Revdex.com, the information in this statement is incorrect, yes they did call me and each time they ask for me and I would tell them that you are talking to *** *** and then from there they would ask me for my address and Social Security Number and Date of Birth, I in turn ask them are they from a Debt Collect and if so who send them, then in turn tell me that they can not answer that question until I confirm my address and SS, DOB, and I told them I will not be confirming anything over the phone cause someone call and ask for *** ***, all of the call when like that until the last time they call me I confirm the fax that I was *** *** and I ask for a supervisor to talk to and the switch me to a supervisor and she did the same thing she would not give me a fax number or a person name to whom I can fax my information to, she stated if I can not confirm my address and SS, DOB then she will not be able to give me that fax number or a person name to whom I can send my information tooThen they preceived to tell the *** ** *** that they try talking to me but then did notRegards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.I cannot accept this response as resolution, as if the recordings of the various calls and complaints were properly reviewed things did not go as seamlessly as the business has outlined. For instance: They reference a reversed payment in February - the only reason the Feb. payment was reversed was because it WAS NOT AUTHORIZED by me based on the outlines and the agreement I signed for the program. Another instance of things not taking place in the way the business has outlined: I was only told my repayment options and/or given the opportunity to even cover my current life expenses AFTER I enrolled in program and after multiple calls and complaints to the business. This will also be evident in our recorded conversations. This is not a fair or just way of conducting business, hence my report. A patron should not have to call to receive multiple details that impact their financial status and livelihood, nor should they have to work with a business that back paddles to provide CORRECT & HONEST details in order to fix a situation that was created on unfair terms. I have refused to provide Premiere Credit with any additional payments until we are able to work through this complaint. I have also been in contact with their business partner, ECMC, whom outsources their collections business to Premiere with hopes of mitigating the circumstance on that path. I have received unjust service and little cooperation from Premiere Credit.   Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Premiere Credit is a third party accounts receivable management firm contracted by the U.S. Department of Education. Mr. [redacted]'s inquiry states the National Student Loan Data System (NSLDS) has granted his loan Total and Permanent Disability discharge, yet Premiere Credit is withdrawing funds out of...

his disability checks. Mr. [redacted] has requested Premiere Credit to return the amount of $370.00, which he believes was taken from him by our company in error. We have reviewed Mr. [redacted]'s account and found it is no longer active for collection in our office. Mr. [redacted]'s account was returned back to the U.S. Department of Education on June 19, 2014 due to inability to collect. Premiere Credit has not withdrawn funds from Mr. [redacted]'s disability checks, nor have we intercepted any direct deposits that were to be credited to his account. We suggest Mr. [redacted] contacts the U.S. Department of Education at 1-800-621-3115 regarding any interceptions, debits or offsets he has experienced. Kathleen L[redacted]Director, Compliance and Licensing317-375-6553

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the complaint sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm that collects debts owed to [redacted] of Indiana, LLC.
 
Ms....

[redacted]s complaint states she received a collection notice from Premiere Credit regarding an emergency room visit she had in July 2012. Ms. [redacted] additionally states that when speaking with Premiere Credit, the representative was very vague and advised her to contact the hospital in which services were rendered. Ms. [redacted] states that she believes Premiere Credit is a scam.
 
We have reviewed the account notes and phone recordings. On October 16, 2014, Ms. [redacted] called Premiere Credit regarding a collection notice she had received. After verifying Ms. [redacted]'s identity, the representative informed her that the 5940.88 bill was the result of an emergency room visit in July of 2012. Ms. [redacted] confirmed that she did visit the emergency room during this time. However, she stated she paid cash for this visit and had receipts to prove it. In an effort to rectify this situation as soon as possible, our representative asked Ms. [redacted] to fax her receipts. Ms. [redacted] then asked the representative if she should contact [redacted] Hospital for further information. The representative did not refer Ms. [redacted] to the hospital, but did offer to do a follow-up call with Ms. [redacted] the next day to discuss information that she may have received from the hospital if she chose to contact them directly. As promised, Premiere Credit contacted Ms. [redacted] on October 17, 2014. After identifying the company, Ms. [redacted] became upset, stated Premiere Credit was a scam, stated the hospital said they did not transfer an account to Premiere Credit, and that she will be reporting the company to the Revdex.com.
 
Premiere Credit would like to ensure Ms. [redacted] that we are indeed a third party collection agency, and that her account was transferred to our office from [redacted] of Indiana, LLC from their billing servicer [redacted] Billing on September 30, 2014. Because of HIPAA considerations, we are mailing Ms. [redacted] verification of the debt to the address we have on file instead of attaching it to our response. If after review of the documentation from our client Ms. [redacted] still believes that she does not owe the balance on the account, please have her provide us with any supporting documentation of her dispute. We will keep the account on hold for thirty days to allow time for Ms. [redacted] to work directly with us on a resolution. Premiere Credit also has multiple payment arrangements available for Ms. [redacted]. She may contact Senior Collection Manager, [redacted], at 317-917-4837 to take advantage of one of these options.
 
Sincerely,
 
[redacted]
Consumer Satisfaction Supervisor
317322-3630

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Everything said in that letter is...

a lie.  I have received NOTHING in writing from them and have requested several times a copy of the letter they say they wrote me and a letter stating what they intended to do as far as by bank account and they refused. They are the ones who will not answer phone calls.  I can not believe the State of Indiana would hire such sleazy unprofessional people.  It is unbelievable!!! how these people lie and treat people because they think they have power. I'm Shocked I don't know what else to do but see an attorney. 
Regards,
[redacted]

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm contracted by the Indiana Department of Revenue (IDOR) to collect delinquent tax...

liabilities. Mr. [redacted] states a levy was placed on his bank account by Premiere Credit for a tax liability that he settled directly with IDOR. Mr. [redacted] expresses frustration that his wife was disconnected when we attempted to transfer her to the appropriate department to discuss the pending levy. Mr. [redacted] also requests an immediate release of the levy. We have reviewed the calls and notes we have on file for Mr. [redacted]'s account. Mr. [redacted]'s account was placed in our office for collection on May 22, 2014. At the time of placement, an initial collection demand letter was sent to Mr. [redacted]. We then made six unsuccessful attempts to contact Mr. [redacted] prior to sending the levy pursuant to Indiana Tax Code 6-8, 1-8-8. Ms. [redacted] called our office eight times between 2:57 pm and 4:11 pm on November 10, 2014 to discuss the levy. It does appear that we had some problems trying to transfer Ms. [redacted] to the correct department, and we are currently looking into the phone issues that may have caused the problem. We apologize for any inconvenience this caused Ms. [redacted]. However, we eventually spoke with Mr. [redacted] that same day about the levy. Mr. [redacted] told our representative that he thought he had cleared this up with our client. Since our system showed an active liability, we gave Mr. [redacted] the number directly to IDOR to discuss. We attempted to call Mr. and Mrs. [redacted] back on November 11, 2014, but did not reach anyone. Mr. [redacted] called us on November 17, 2014 to tell us that he paid our client directly. On November 18, 2014, we received confirmation from our client to issue a release and close the account. We issued a release that same day, called the bank to confirm they received it, and closed the account. It appears Mr. [redacted] filed the Revdex.com inquiry on November 17, 2014, therefore, 1 believe we have already resolved the issues that he raises. However, I can be reached at my direct line 317-322-3630 if he would like to discuss his complaint further. If the [redacted]s have any other questions about their account, please have them contact IDOR directly at 317-232-2240. Sincerely,[redacted]Consumer Satisfaction Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Public records are a part of your credit report and it should be correct, the way they are reporting it looks like I owe ten years of taxes  and its not true.  Please see if they will fix it.  I am trying to do right, I don't owe hundreds of thousand of dollars why can't they get it right?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
I still have recieved phone calls from this agency this week 05/08 & 05/10.  Two attempts have been made to contact my employment resulting in disciplinary issues.   Please have them contact through mail.  If does not stop calling my employment,  i will take legal action.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am told that Premiere...

Credit of NA attempted to contact me by telephone, but they apparently called while I was at work and never left any messages. This is why I used the email address listed on their website and also sent comments to them on their website's "contact us" page, where I selected "email" as my preferred contact option. Since there was no indication that Premiere Credit of NA could not communicate by email, and their business was closed whenever I was available to communicate by phone, then it was not reasonable for them to refuse to contact me in the manner I chose from their own website. If they have a policy against communicating by email, then Premiere Credit of NA wouldn't have that option on their website. Because Premiere Credit of NA dragged this process out so long and never once instructed me that I could only communicate with them over the phone, the tax levy was completely unnecessary. I am still requesting a refund of the bank fee I was charged due to their easily preventable action.
Regards,
[redacted]

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm contracted by the [redacted]. Mr. [redacted]' inquiry states his...

student loans have been paid in full, yet Premiere Credit is continuing to call stating thee student loans are in active collections and owed. Mr. [redacted] then states Premiere Credit failed to validate the debt before calling him in attempt to collect the debt. We have reviewed Mr. [redacted]' account and found that he had a total of three loan disbursements, one of which he has paid off as he states in his complaint, and two additional disbursement which are still in active default status. Enclosed is a copy of the original promissory note, signed by Mr. [redacted] on October 31, 2002. While the promissory note contains an incorrect-social security number, Mr. [redacted] previously returned the documentation to the [redacted], correcting his social security number. Unfortunately, it appears the social security number was not updated in the [redacted]'s system, so these loans were not listed under Mr. [redacted]' correct social security number. This may have resulted in Mr. [redacted] not being able to locate these loans using www.[redacted].com. Premiere Credit is working with the [redacted] to correct this error. Although the [redacted] generated an administrative issue with the social security number, Mr. [redacted] is still responsible for repayment of these disbursements. As of the date of this letter, Mr. [redacted]' balance is $12,303.07. There are several repayment options available to Mr. [redacted]. We encourage Mr. [redacted] to contact our office at 1-888-744-2580 to discuss the repayment options and determine which option fits his circumstances. Sincerely,[redacted]

Ms. [redacted] states Premiere Credit has been contacting her at her place of employment, after being informed not to, and she is at risk of being fired.
We reviewed Ms. [redacted]'s account with our office and determined the last time we spoke to Ms. [redacted] was on August 2, 2011 when she called to confirm...

that her account was closed. Premiere Credit has not had an active account for Ms. [redacted] since February 18, 2011. We have not attempted to contact Ms. [redacted] since the account has been closed.
If Ms. [redacted] has any other questions please contact me at 317-375-6553.
 
Sincerely,
[redacted]
Director, Compliance & Licensing

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