Premiere #Limousine Service, LLC

It is with regret that Premiere has received several responses recently from [redacted] in regards to her reservation back in While this was nearly four years ago, we are still regretful to know that any of our clients, past or present, are unsatisfied with our servicesAlthough we cannot directly recall this specific instant due to the timeframe, we still made the best efforts to collect information on this client and her specific reservationWe have spent time and looked more thoroughly into this reservation to try and pinpoint any miscommunication or missed components of this disputeWe have attached copies of each individual instance on the timeline listed belowPlease refer to the attached copies for full detailsIn a brief description, our records indicate the following information: · 10/29/at 10:a.m.: Premiere received a reservation from [redacted] at 10:a.mThe reservation was scheduled for the same day with a pitime of 19:There was an estimated drop-off time of 23:The total for four hours was $300.00, which was paid at the time of the reservation· 10/29/at 2:p.m.: Premiere received a call from [redacted] requesting to change the date of her reservation, which Premiere honored for no additional costHer reservation was changed to 11/28/· 11/27/2012: Premiere received a call from [redacted] requesting to cancel the reservationPremiere allowed her to have a $credit, which is going against company policy, but was granted to [redacted] The credit was required to be used by 10/29/2012, giving the client approximately months to use it In our contract which is attached, it states the following: The entire deposit will be forfeited if the trip is cancelled within days prior to the date the transportation departsAlthough this was the case for [redacted] ***, Premiere still allowed her to carry over the $credit, with a requirement to use it by the specified date, which is also stated in the notes on page three of the attachmentsDuring our research, we have also noticed that the person that the original reservation was booked for as a surprise has used our services three times since this occurrence – twice in and once in These three trips were completed successfully and with no issues, per our recordsWe are open and willing to discuss this matter further with both the members of the Revdex.com and [redacted] if anyone wants to or needs to reach outAgain, we are sorry about any misunderstandings or miscommunicationsDouglas R [redacted] SrMember Premiere #Limousine Service [redacted]