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Premiere Surgical Specialists

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Premiere Surgical Specialists Reviews (2)

I recently had driveway/walkway pavers installed and was extremely pleased with the work and the result. The installers were very professional and worked quickly to complete the project. My contact at Artistic Pavers was also very knowledgable about the work and kept me informed. After the work was completed, the installers cleaned everything up to my satisfaction and my contact came by a few days later to inspect the work and be sure that I was happy. Artistic Pavers was recommended to me by a neighbor and I would not hesitate to recomment them to anyone.

On May 26th I was seen by one of the doctors at this facility, and I was asked to pay up front, even though my insurance does not require it.In addition to that, the facility has not submitted a claim to my health insurance, although I have asked for it in person. Therefore, I cannot be refunded in case there is a discrepancy between what I was asked to pay and what the insurance determines to be the correct amount.There are no other medical facilities I know of that are so callous and unresponsive to patient's rights with regard to billing.Thank you for your consideration.Desired SettlementI ask that the facility immediately submits a claim to my health insurance. Since they have all the information, and the claim can be submitted electronically, there is no reason to delay.I also request that they provide a refund in case the insurance finds that what I was charged exceeds the correct amount.Business Response We are so sorry that our care did not meet your expectations. Billing Insurance companies is complex. Since we do not out source to private billing companies as many of our colleagues might do, we are happy to report that your claim was submitted within 10 days of your visit. This is actually very quickly per billing benchmarks. As of today, we are still waiting for your insurance to process. Insurance companies can take between 45 and 60 days to process and pay claims, on the average, if everything is coded and submitted correctly. Prior to your visit we contacted your insurance company to get their estimate of your portion of the bill. We do ask for that money at the time of your visit, another industry standard, to spite any information that your insurance company may provide you to the contrary. That is our policy. Patients are notified when appointments are scheduled that they should expect to pay their copays and coinsurance at the time of the visit. Should there be any discrepancy in the amount that you paid and the amount that you owe, refunds are ALWAYS issued. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response from the business is not yet acceptable. Their claim was processed by my insurance company on June 11, two days after the business was notified of my Revdex.com complaint.At this point it is still unclear what the correct charge will be, based on the insurance response.Until a refund is received from the business (as it is expected), the matter cannot be considered acceptably resolved.Final Business Response As promised and previously explained several times, the day we received payment from the insurance a check was issued and mailed to the patient, who is still complaining and will now need to find a new surgeon.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The business continues to twist reality and truth.I had not yet received their refund when I submitted my previous response. Anyone who reads the entire exchange can see that I was simply requesting what was due to me.I have now received their refund, but how they have responded shows their arrogance. They only followed the required procedure after I submitted this claim. It is too much of a coincidence otherwise.Any reasonable person is strongly advised to seek medical help elsewhere. I certainly have found quite easily another surgeon, who by the way did not ask for my money in advance, since my insurance does NOT require it.

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Description: Physicians & Surgeons-Medical-M.D., Physicians & Surgeons - Endocrinology, Diabetes & Metabolism, Physicians & Surgeons-Internal Medicine

Address: 6554 S McCarran Blvd STE B, Reno, Nevada, United States, 89509-6149

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www.premieresurgical.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Premiere Surgical Specialists, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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