Premiere Van Lines Edmonton (2013)

I am writing regarding a company called “Liberty Hill Finance” They claim to be located at [redacted] *** A phone listing for this company is ###-###-#### and their website is [redacted] An email listing is [redacted]  .Cas For the last month I have been applying to payday loan type places online because I needed money for car repairs, some debt, and to help my son move My credits bad and I was a bit desperate I have a decent job and I thought a loan could help because I could pay back the loan over time When you apply to places online they sometimes sell or provide other companies your information and many times these companies actually provide a loanIn other circumstances these companies scam and take advantage of desperate consumers I believe I was a victim of a scam by this company I had never been to Liberty Hill Finance website and I never applied directly to this company, however on Thu

we were attempting to obtain a loan and was required to pay via western union which we did, and the loan was not acquiredwe were instructed to pay and insurance amount of via western union which would not go through therefore we decieded to not proceed with the loan, per the contract we signed we were to receive the refund of the back within 14-days via cashiers check mailed to our home addresswe have not received this refund, I called on and was told the check was to be mailed and today is and still no checkwe have called several times and left messages for a return call to resolve this matter and we do not get any calls backand today when trying to contact them it is just a busy signal no matter what time of day we call

I was going forward with receiving a loan and I was told I had to pay $574, which was three months of payments, because of my creditI was told this by Caisey L***After three days my payment was accepted, it still no loanThen my case was sent over to someone name Aaron L***He tells me because that I have to purchase insurance and that was an extra $750, that I didn't haveHe said I could make my decision, but my file will stay open for two weeksIf I change my mind I would get my $backI've been calling the number for almost a month now and all I get is a busy signal

we were attempting to obtain a loan and was required to pay via western union which we did, and the loan was not acquiredwe were instructed to pay and insurance amount of via western union which would not go through therefore we decieded to not proceed with the loan, per the contract we signed we were to receive the refund of the back within 14-days via cashiers check mailed to our home addresswe have not received this refund, I called on 10/**/and was told the check was to be mailed 10/**/and today is 11/**/and still no checkwe have called several times and left messages for a return call to resolve this matter and we do not get any calls backand today when trying to contact them it is just a busy signal no matter what time of day we call

I am writing regarding a company called “Liberty Hill Finance” They claim to be located at *** ** *** *** *** *** *** *** *** A phone listing for this company is ###-###-#### and their website is *** An email listing is *** .Cas
For the last month I have been applying to payday loan type places online because I needed money for car repairs, some debt, and to help my son move My credits bad and I was a bit desperate I have a decent job and I thought a loan could help because I could pay back the loan over time
When you apply to places online they sometimes sell or provide other companies your information and many times these companies actually provide a loanIn other circumstances these companies scam and take advantage of desperate consumers I believe I was a victim of a scam by this company
I had never been to Liberty Hill Finance website and I never applied directly to this company, however on Thu

On September *, 2017, I’d applied for a loan with Liberty Hill Finance, New York to consolidate my credit cards debtI received a call from MsCaisey L*** on September *** informing me that I was approved for a loan for $8,I was shocked and excited at the same timeShe explained the terms of the loan and if I agreed to the terms, she will send me the contract to review and signI received the contract via email and this is what was stated on the contract: The LENDER shall lend the sum of money to the BORROWER upon secured collateral payment, including: Principal amount: $8,USDThe fixed interest rate for the loan shall be 7.0% The term of the loan shall be no more than yearsThe collateral payment shall be $USD via *** ***The release of the loan will take within 2-4hoursThe advance made herein shall be evidenced by a promissory noteI proceeded to read the contract and on the last page it explained the optional insurance coverage which state

Terrible experience , they promised a loan once I had filled out my documents Then asked for money upfront and like an it I paid because they said it was based off my credit not being the best Once the money was submitted they called back requesting more and when I declined they said I’d have my money back in days , that was over months When I call they hang up on me once they get my nameI would stay as far away from this business as possible

Initial Business Response /* (1000, 15, 2014/09/18) */
The staff member that was in charge of this file, terminated his employment with this company without addressing the issues
The customer purchased cartons for + gst on April 7/
We have a program
where the customer is given an offer of a 70% buy back on cartons that are returned
On April 16, the customers wife advised a staff member via e-mail that there were additional items to be added to the move(This would increase the length of the relocation)
We did a partial pack on the 23rd of April and moved the customer on April 24th
The estimated amount of the move was $1775.00, the actual charge was $
When the customer's credit card was first processed, it would only allow a charge of $1283.75, this was not until April 29/
Even though the account was outstanding, the customer began making demands of refunds and 70% on the carton return
The credit card was finally able to be processed for the final amount ($1000.00) on May 6/Several attempts had been made prior, but each was declined
The customer wrote acclimations to the team of movers "No damageExcellent workers, well organized, attentive to detail, respectful and joyful people"
I have been authorized to make a onetime final and complete offer of $to this clientI hope this will suite the client's needs
Rewards
***
Initial Consumer Rebuttal /* (3000, 17, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** Please close the file

Initial Business Response /* (1000, 5, 2014/11/17) */
"Proposal" clearly states that final charges based on actual time to complete move, not to exceed 10%. Final charges $5116.13 Sept 9 offered customer $500 refund Sept 11 offer declined. According to crew at location, several more items...

then estimated.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The whole point of choosing your company was because you guaranteed the total cost in writing. The rep [redacted] I was dealing with even specifically said that you don't normally guarantee the price, but was willing to put something in writing to gain our business. The 10% excess cost was to provide a buffer in case there were more items estimated which we agreed to. [redacted]

Initial Business Response /* (1000, 11, 2015/09/03) */
I spoke with this customer prior to processing her card. We reduced the move from 10.5 hours to 8 hours. This reflects a deduction of $400.00. During the conversation regarding the charges, there was no mention of damages. There has...

been no further communication with this customer. [redacted] signed all paper work the day of the move as well as her credit card. We believe that she has been more then financially compensated.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company was SUPPOSED to call me before charging my credit card but they made NO CONTACT with me. I finally got a hold of someone almost a week after the move to ask what was going on and I was told that they just put through the estimated amount onto my credit card. The estimate included all of the household goods, of which, my husband and I moved ALL of the boxed goods before the movers arrived.....all they had left to move was the furniture.
I spoke to Iona about all of the damages AND THEY WERE NOTED ON THE SHEET I SIGNED WITH THE MOVERS!!!! Iona's only comment was that she would check with the boss about the damages, and she advised me on how to wash all of their black hand prints off my wall without damaging my new paint.
And there hasn't been any further communication from me because I was supposed to be waiting for a call back from them (which never came).
Final Consumer Response /* (3000, 34, 2016/02/12) */
[redacted], I still haven't received anything from this moving company.......any idea how long it takes to get a cheque?

Thanks,
[redacted]
Final Business Response /* (4000, 38, 2016/03/31) */
Hi There.

I am not sure why you would get another compliant. I sent the cheque over week ago for the $100.00 good will settlement. Cheque# [redacted], was sent March 14, 2016.

Not sure what else there is to say. I did not agree with her and the fabrication of her story but to settle things I agree to the $ 100.00 goodwill.

So I wonder if Revdex.com is set up to be more of a Consumer Advocate for customers or for the business they are supported by to insure the quality of products and services they provide.

Have a good one.

Skol
[redacted].

[redacted]
General Manager
Premiere Van Lines - Edmonton
Edmonton - (780) 455-4502
Cell - (403) 827-8805
Toll Free - (855) 454-6683
[redacted]

Initial Business Response /* (1000, 11, 2015/09/03) */
I spoke with this customer prior to processing her card. We reduced the move from 10.5 hours to 8 hours. This reflects a deduction of $400.00. During the conversation regarding the charges, there was no mention of damages. There has been no...

further communication with this customer. [redacted] signed all paper work the day of the move as well as her credit card. We believe that she has been more then financially compensated.
Initial Consumer Rebuttal /* (3000, 13, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company was SUPPOSED to call me before charging my credit card but they made NO CONTACT with me. I finally got a hold of someone almost a week after the move to ask what was going on and I was told that they just put through the estimated amount onto my credit card. The estimate included all of the household goods, of which, my husband and I moved ALL of the boxed goods before the movers arrived.....all they had left to move was the furniture.
I spoke to Iona about all of the damages AND THEY WERE NOTED ON THE SHEET I SIGNED WITH THE MOVERS!!!! Iona's only comment was that she would check with the boss about the damages, and she advised me on how to wash all of their black hand prints off my wall without damaging my new paint.
And there hasn't been any further communication from me because I was supposed to be waiting for a call back from them (which never came).
Final Consumer Response /* (3000, 34, 2016/02/12) */
[redacted], I still haven't received anything from this moving company.......any idea how long it takes to get a cheque?

Thanks,
[redacted]
Final Business Response /* (4000, 38, 2016/03/31) */
Hi There.

I am not sure why you would get another compliant. I sent the cheque over week ago for the $100.00 good will settlement. Cheque# [redacted], was sent March 14, 2016.

Not sure what else there is to say. I did not agree with her and the fabrication of her story but to settle things I agree to the $ 100.00 goodwill.

So I wonder if Revdex.com is set up to be more of a Consumer Advocate for customers or for the business they are supported by to insure the quality of products and services they provide.

Have a good one.

Skol
[redacted].

[redacted]
General Manager
Premiere Van Lines - Edmonton
Edmonton - (780) 455-4502
Cell - (403) 827-8805
Toll Free - (855) 454-6683
[redacted]