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Premiere Van Lines

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Premiere Van Lines Reviews (2)

Was told I had to pay a deposit for moving services, and when I called back a few hours later to cancel, was told the deposit was non-refundable.On August 11, 2015, at approximately 10am, I called Premiere Van Lines (Wayne's Moving) to book moving services. I was told that I had to pay a $ 100 deposit to book services, and I gave my credit card number.Later in on the same day, August 11, 2015 at approximately 2pm, I called back to cancel but there was no answer. I left a message on the answering machine asking that someone call me back regarding the cancellation and a return of my deposit.The following day, August 12, 2015, I made a follow up call at approximately , as no one had replied to my message. I spoke with [redacted], to confirm that my booking was cancelled,and to ask about a refund of the $100 deposit. [redacted] then advised that the $100 deposit was non-refundable. I mentioned that between the booking and cancellation were made on the same day, a few hours apart, but was told the deposit would not be refunded. At no time prior to my conversation with [redacted] did anyone tell me that the $100 was non-refundable, nor did I sign any document explaining the deposit was non-refundable. On August 13, 2015, I received a Moving Confirmation document from Premiere Van Lines along with a [redacted] receipt copy of the $100 deposit.Desired SettlementI would like the $100 deposit returned.Business Response It is our policy to ask for a $100 non refundable deposit upon booking a move on or near month end. When [redacted] booked her move for Aug 29th with [redacted] she was informed that the deposit was non refundable and agreed to those terms. The deposit is non refundable because that day is booked for the customer and no other move can be booked in that time slot.When [redacted] called two days later and spoke to [redacted], the first thing she said was "my deposit is non refundable right?" to which she was told that was correct. As a good will gesture this time, and this time only, we have refunded her $100 deposit back to her credit card.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Thank you for the gesture of the refund.I regret to say that when I spoke with [redacted] on the day I booked the move, I was not informed that the deposit was not refundable. It was the next day and not two days later when I explained to [redacted] that I had cancelled the previous day(the same day I booked the move)and its when I questioned the deposit which was more of a question than a statement. [redacted] said the deposit was not refundable.Its understandable that no other move can be booked in that time slot, but I gave same day notice of cancellation when I left a message to which there was no return call.

Belongings moved 2x, damage and missing items noted. Contact to owner/manager has not been answered.After 2 moves in May/June - damage to furniture & boxes misplaced/missing, 2 items missing. Unanswered contact made to owner/manager via phone and email.Since the second move on June 2, damage to our furniture has been noted including our entertainment armoire, two dressers, a bed headboard, vacuum cleaner and shelves. Specific instructions on move day were not followed regarding placement of certain boxes in storage vs. inside the house, and missing boxes include Christmas and seasonal decorations, collector cards, original personal photographs and negatives, photo albums and scrapbooks. Missing items include dog grooming table and bathroom cabinet/hutch. I had requested the same movers I had the first time moving in to storage on May 4 well in advance, however on June 2 only one of those movers was part of the crew. The movers seemed to have good attitudes and worked hard and fairly quickly, though it was noted one of them kept asking us how much we would be willing to sell certain belongings for as he moved them into the house, which we thought was odd. In addition they were several hours late on May 4, which however ended up working out fine for us. The service from the owner/manager in not answering any of my attempts to contact him and resolve these issues has been very poor. [redacted]Desired SettlementI would like our belongings repaired or replaced as soon as possible.

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Description: Movers

Address: #1 1731 Ross Ave E, Regina, Saskatchewan, Canada, S4N 7K2

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