Premiere Yankee of Upstate New York

Complaint resolvedStill cautious about the roof, although the ceiling repair was completed

Premiere Yankee of Upstate NY IncNew Venture Gear DrESyracuse, NY Suite Phone ###-###-#### Fax ###-###-#### [redacted] Revdex.com of Upstate New York Bryant Woods South Amherst, NY Attn: [redacted] Re: Complaint # [redacted] from [redacted] Hi ***, Per our discussion via phone on 1-28-16, I have told you we believe Mr [redacted] has an ulterior motive in contacting the Revdex.com to file a complaint Mr/Mrs *** contacted Premiere Yankee through their granddaughter, a Premiere Yankee empl**ee, on 10-6-to receive an estimate on a new front entry doorThe ***s decided to purchase the door on 10-9-Premiere Yankee installed the new entry door for Mr/Mrs [redacted] on 12-16-Mr [redacted] signed a completion certificate on 12-16-stating he was satisfied with the materials and installation On or about 12-18-15, Mr [redacted] contacted Premiere Yankee stating that the door was leaking air around the “oval” window in the doorWe immediately (within a week), scheduled an appointment for a technician to stop by and service the doorUpon the technician inspecting the door for leaks, he found out there wasn’t any leaks it was a breezy day – no leaksService Completed On or about 12-28-15, Mr [redacted] calls in to say the door wasn’t installed Properly, that he wanted it fixed We then scheduled a service for after the new year Our service technician’s arrived at the ***’s on 1-14-and Mr [redacted] went on to communicate to the installers that he had installed doors before and this door wasn’t installed properlyHe showed our install manager that there was a larger gap at the top right of the door, compared to the top left (approx’ 1/16” difference)Our Install manager went on to show Mr [redacted] that the door had the same space on both sides of the door (verticle spaces between door and door frame), that the door was set properlyThe reason there was a small gap difference on the top of the door was because the house had settled over the years and the opening was no longer squareHowever Mr [redacted] wouldn’t accept that answer and asked them to work on the rough opening of his home, which they didThey removed the ranch casings around the door frame and forced shims between the rough opening and door frame at the top right cornerThey reinstalled the trim and Mr [redacted] was happy with that Later that day, Mr [redacted] called the office screaming at my assistant, calling us a bunch of mns! He expressed to my assistant that he wanted MrF [redacted] to come out to his homeI called Mr [redacted] the following day and set up an appointment for 1-26-Upon my arrival, Mr [redacted] met me at the door and said the door wasn’t installed properlySo I went on to inspect the door and to my professional opinion the door was installed perfectly! The door looked beautiful, opened and closed perfectly and locked perfectly! I went over this with Mr [redacted] and his comment at that time was the door should not be tight at the bottom, he went to his desk and grabbed a sheet of paper, placed it under the door and closed itHe then showed me that he couldn’t remove the paper and that the paper should slide outI was kind of shocked by his statement, however I notified him that this door has a Triple Bulb Contact Seal on the bottom of the door and seals against draft in 3-areas, his response was .oh! After that Mr [redacted] and myself had a friendly conversation about other things in life, the door issues had been handled Before I left the home, I decided to ask how [redacted] was related to him, he said it was his granddaughter He then went on to tell me that she’d be still be working for us if we didn’t swear at her, and that she had to leave us because of that (he expressed emotion)Again, what a shock to hear this I was close to [redacted] and don’t believe what she told him [redacted] accepted a different position with the company and wasn’t being very productive at it, and decided to quit I very much believe Mr [redacted] is trying to get back at Premiere Yankee, because he believes his granddaughter was mistreated and dismissedAs a matter of fact [redacted] has shown interest in coming back to her original telemarketing position We Install approx’ doors a year, our installers are very good and are very experienced at doing soI have been in the business for 23-yrsAs a company we stand behind our installations and believe this door is installed properly Sincerely, Hugh F* President of Premiere Yankee

We checked with the building inspector and he said then since the house was built in , they could not enforce code on an older home I have found contract , not much to it , and the wrong windows are on itWe also do not have any of the "life-time" warranty papers that were promised I will fax to you before I leave work today Not sure what we can do about the windows that only open Inches vs the inches they used toThank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does resolve my complaint For your reference, details of the offer I reviewed appear below I am satisfied that we have been removed from their call list, BUT Their response that we had set up an appointment is FALSE WE have a fairly new custom built home that is maintenance free and is loaded with upgrades WE WOULD NEVER HAVE SET UP AN APPOINTMENT WITH ANY ONE FOR ANY IMPROVEMENTS Regards, [redacted]

Why is Premiere Yankee of Syracuse making robo-calls to Rochester? Is there not enough of a consumer base there in Syracuse? My roof is new, my windows have all been replaced, and we have plenty of reputable siding companies here in RochesterI'm not a customer of Premiere Yankee now, have never been one in the past, and won't be in the future Please stop calling me!

Hugh F [redacted] called Revdex.com and said that the consumer had taken the door apart and had fingerprints all over itThis voids the warranty and there is nothing Premiere Yankee can do at this point

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company speaks with a forked tongueTo begin with they never sent a card and if they did what right did it cause for them to call my home repeatedly leaving a message that they were unavailable "please leave your name & phone number"You will note that they did not address the underhanded way that they called If they did send a card then that card should have requested that I call them if I was interested in their servicesThis is not a very good companyI will expect a better comment from the Revdex.com and in the mean time express my opinions He said that they do not hound people - Hmmm You might reread my complaint They have no business calling my phone for any reason and if they do what do you think they a trying to do ??? sell something? - correct, they could not provide dollar figures without sending a representative to review my needs so by calling my home they ARE selling This is a VERY BAD company

The business has responded to the complaint however has requested that their response not be published

Poor quality work, rude employees, way over pricedThey were supposed to redeck and shingle my roof and replace and rotten boards.The plywood isn't nailed down, the shingles look nice, they replaced none of the rotten boards, and I can't get mr foy to call me back