Premium Auto Group

Sent: Thursday, November 12, 7:PMSubject: Website: Complaint Response Business Response to a Complaint Complaint ID#: [redacted] Company Name: Premium Auto Group Company Contact: Umer M [redacted] Company Phone: Company Email: [email protected] Person Who Sent the Complaint: [redacted] Staff Member: Response: Re: Response to Notice Letter Dated October 30, | Sale of [redacted] | Sellhut, LLC d/b/a Premium Auto Group [redacted] Please be advised that the law firm of [redacted] has been retained by Sellhut, LLC d/b/a Premium Auto Group (“Premium Auto”) with regard to the aforementioned claimsAs such, please direct any and all future correspondence to my officeMy client is in receipt of your October 30, letter, where you expressed numerous concerns regarding the [redacted] (the “Vehicle”) you purchased on or about September 25, First and foremost, I must advise you that, pursuant to the purchase agreement, you purchased the Vehicle “AS-IS” without any warranty from Premium AutoAs such, you are responsible to pay for any costs associated with repairs made to the VehicleFurthermore, Premium Auto assumed no responsibility for any repairs, regardless of any statements made concerning the Vehicle’s conditionYour own letter acknowledges that you were aware of various defects with the Vehicle before you purchased it, and Premium Auto Group has no responsibility for making and/or paying for repairs to remedy those defectsThis includes issues with the airbag and the side moldingAs such, you are responsible for paying for the repairs to the VehicleAs part of the sale, you purchased a month Value Plus Service Contract (“Service Contract”) through [redacted] a third-party warranty companyThe Service Contract cannot go into effect until the Service Contract Application (the “Application”) is accepted by [redacted] At the time you made the request, [redacted] had not accepted the Application, as there were repairs that were required to be madeAs the letter you received from [redacted] mentioned, Premium Auto received the Application back, with instructions on how to proceedPremium Auto, although having no obligation to do so, offered to make the necessary repairs on the Vehicle, and replaced the passenger side airbagOnce the repair was made, Premium Auto resubmitted the Application, and it was approved on November 5, by [redacted] You also claim that Premium Auto damaged the interior of the Vehicle when it re-installed the passenger side airbagMy client asserts that this is simply not true; when you picked up the Vehicle after the airbag was installed, there was no damage to the roof linerResponse Letter [redacted] vPremium Auto Group Page of In regards to your claim for damages resulting from the “nails” being placed into the side molding, Premium Auto assumes no responsibility for this, as it was done pursuant to your requestMy client suggested putting two screws into the side molding to temporarily hold it in place until you could take it to another repair shop, so that the molding would not fall off and further damage the Vehicle, or cause damage to another Vehicle or person on the roadYou approved of this temporary fix, and my client obligedGiven that you approved of such action, my client cannot be held responsible to then make repairs on the moldingGiven that Premium Auto has no obligation to make the repairs you demand, in the event you file a claim, my client will seek to have the case immediately dismissed and will pursue compensation for attorneys’ fees and costs of court for you filing a frivolous lawsuitI hope that this letter clarifies the issues that you presented in your October 30, letterAs always, if you have any questions or concerns, please do not hesitate to contact my officeSent on: 11/12/7:09:PM [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, November 17, 7:PM Subject: Complaint ID [redacted] To Whom it May Concern,I am sending this message in response to an email I received on 11/13/from this officeIn the email it states "Please provide us with we-owe statement or warranty." I am unclear as to exactly what you are asking me to presentPlease respond with a more detailed explanation of what is needed to continue with the review of the complaint.Thank you, [redacted]

Sent: Thursday, November 12, 2015 7:10 PMSubject: Website: Complaint Response   Business Response to a...

Complaint
Complaint ID#: [redacted]
Company Name: Premium Auto Group
Company Contact: Umer M[redacted]
Company Phone: 8323428842
Company Email: [email protected]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: Re: Response to Notice Letter Dated October 30, 2015 | Sale of [redacted] | Sellhut, LLC d/b/a Premium Auto Group [redacted] Please be advised that the law firm of [redacted] has been retained by Sellhut, LLC d/b/a Premium Auto Group (“Premium Auto”) with regard to the aforementioned claims. As such, please direct any and all future correspondence to my office. My client is in receipt of your October 30, 2015 letter, where you expressed numerous concerns regarding the [redacted] (the “Vehicle”) you purchased on or about September 25, 2015. First and foremost, I must advise you that, pursuant to the purchase agreement, you purchased the Vehicle “AS-IS” without any warranty from Premium Auto. As such, you are responsible to pay for any costs associated with repairs made to the Vehicle. Furthermore, Premium Auto assumed no responsibility for any repairs, regardless of any statements made concerning the Vehicle’s condition. Your own letter acknowledges that you were aware of various defects with the Vehicle before you purchased it, and Premium Auto Group has no responsibility for making and/or paying for repairs to remedy those defects. This includes issues with the airbag and the side molding. As such, you are responsible for paying for the repairs to the Vehicle. As part of the sale, you purchased a 48 month Value Plus Service Contract (“Service Contract”) through [redacted] a third-party warranty company. The Service Contract cannot go into effect until the Service Contract Application (the “Application”) is accepted by [redacted] At the time you made the request, [redacted] had not accepted the Application, as there were repairs that were required to be made. As the letter you received from [redacted] mentioned, Premium Auto received the Application back, with instructions on how to proceed. Premium Auto, although having no obligation to do so, offered to make the necessary repairs on the Vehicle, and replaced the passenger side airbag. Once the repair was made, Premium Auto resubmitted the Application, and it was approved on November 5, 2015 by [redacted] You also claim that Premium Auto damaged the interior of the Vehicle when it re-installed the passenger side airbag. My client asserts that this is simply not true; when you picked up the Vehicle after the airbag was installed, there was no damage to the roof liner. Response Letter [redacted] v. Premium Auto Group Page 2 of 2 In regards to your claim for damages resulting from the “nails” being placed into the side molding, Premium Auto assumes no responsibility for this, as it was done pursuant to your request. My client suggested putting two screws into the side molding to temporarily hold it in place until you could take it to another repair shop, so that the molding would not fall off and further damage the Vehicle, or cause damage to another Vehicle or person on the road. You approved of this temporary fix, and my client obliged. Given that you approved of such action, my client cannot be held responsible to then make repairs on the molding. Given that Premium Auto has no obligation to make the repairs you demand, in the event you file a claim, my client will seek to have the case immediately dismissed and will pursue compensation for attorneys’ fees and costs of court for you filing a frivolous lawsuit. I hope that this letter clarifies the issues that you presented in your October 30, 2015 letter. As always, if you have any questions or concerns, please do not hesitate to contact my office. Sent on: 11/12/2015 7:09:58 PM [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Tuesday, November 17, 2015 7:37 PM Subject: Complaint ID [redacted]To Whom it May Concern,I am sending this message in response to an email I received on 11/13/2015 from this office. In the email it states "Please provide us with we-owe statement or warranty." I am unclear as to exactly what you are asking me to present. Please respond with a more detailed explanation of what is needed to continue with the review of the complaint.Thank you,[redacted]
[redacted]

Sent: Thursday, November 12, 2015 7:10 PMSubject: Website: Complaint Response   Business Response to a Complaint Complaint ID#: [redacted] Company Name: Premium Auto Group Company Contact: Umer M[redacted] Company Phone: 8323428842 Company Email: ...

[email protected] Person Who Sent the Complaint: [redacted] Staff Member: Response: Re: Response to Notice Letter Dated October 30, 2015 | Sale of [redacted] | Sellhut, LLC d/b/a Premium Auto Group [redacted] Please be advised that the law firm of [redacted] [redacted] has been retained by Sellhut, LLC d/b/a Premium Auto Group (“Premium Auto”) with regard to the aforementioned claims. As such, please direct any and all future correspondence to my office. My client is in receipt of your October 30, 2015 letter, where you expressed numerous concerns regarding the [redacted] (the “Vehicle”) you purchased on or about September 25, 2015. First and foremost, I must advise you that, pursuant to the purchase agreement, you purchased the Vehicle “AS-IS” without any warranty from Premium Auto. As such, you are responsible to pay for any costs associated with repairs made to the Vehicle. Furthermore, Premium Auto assumed no responsibility for any repairs, regardless of any statements made concerning the Vehicle’s condition. Your own letter acknowledges that you were aware of various defects with the Vehicle before you purchased it, and Premium Auto Group has no responsibility for making and/or paying for repairs to remedy those defects. This includes issues with the airbag and the side molding. As such, you are responsible for paying for the repairs to the Vehicle. As part of the sale, you purchased a 48 month Value Plus Service Contract (“Service Contract”) through [redacted] a third-party warranty company. The Service Contract cannot go into effect until the Service Contract Application (the “Application”) is accepted by [redacted] At the time you made the request, [redacted] had not accepted the Application, as there were repairs that were required to be made. As the letter you received from [redacted] mentioned, Premium Auto received the Application back, with instructions on how to proceed. Premium Auto, although having no obligation to do so, offered to make the necessary repairs on the Vehicle, and replaced the passenger side airbag. Once the repair was made, Premium Auto resubmitted the Application, and it was approved on November 5, 2015 by [redacted] You also claim that Premium Auto damaged the interior of the Vehicle when it re-installed the passenger side airbag. My client asserts that this is simply not true; when you picked up the Vehicle after the airbag was installed, there was no damage to the roof liner. Response Letter [redacted] v. Premium Auto Group Page 2 of 2 In regards to your claim for damages resulting from the “nails” being placed into the side molding, Premium Auto assumes no responsibility for this, as it was done pursuant to your request. My client suggested putting two screws into the side molding to temporarily hold it in place until you could take it to another repair shop, so that the molding would not fall off and further damage the Vehicle, or cause damage to another Vehicle or person on the road. You approved of this temporary fix, and my client obliged. Given that you approved of such action, my client cannot be held responsible to then make repairs on the molding. Given that Premium Auto has no obligation to make the repairs you demand, in the event you file a claim, my client will seek to have the case immediately dismissed and will pursue compensation for attorneys’ fees and costs of court for you filing a frivolous lawsuit. I hope that this letter clarifies the issues that you presented in your October 30, 2015 letter. As always, if you have any questions or concerns, please do not hesitate to contact my office. Sent on: 11/12/2015 7:09:58 PM [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Tuesday, November 17, 2015 7:37 PMSubject: Complaint ID [redacted]
To Whom it May Concern,
I am sending this message in response to an email I received on 11/13/2015 from this office. In the email it states "Please provide us with we-owe statement or warranty." I am unclear as to exactly what you are asking me to present. Please respond with a more detailed explanation of what is needed to continue with the review of the complaint.
Thank you,
[redacted]