Premium Auto Styling

Initial Business Response /* (1000, 5, 2016/07/26) */
Contact Name and Title: *** - Owner
Contact Email: ***@premiumautostyling.com
Hi ***, I certainly understand your frustration at being shorted on your original shipment and realize that you need the rest of your order immediately to
satisfy demandI hope the merchandise we rushed to you on Monday arrives in a timely manner to get you past the issue and correct our mistake
Please accept my sincere apologiesWe will make every effort to see that this never happens againWe appreciate your business and will do everything we can to serve your needs
The USPS Tracking number for the replacement shipment is:
XXXXXXXXXXXXXXXXXXXXXX
in addition to shipping you the mission item we also provided you with a full refund for the shot shipped itemHope this help resolve the issue
*** ***

Initial Business Response /* (1000, 8, 2015/10/01) */
Please except our sincerest apology, we've been experiencing tremendous business growth over the last few months and its taking time to build a full staff to accommodate the demand. in an effort to make things right, We have provided you with a...

full refund and we have ALSO went ahead and delivered the items to you FREE of charge
USPS tracking info confirms delivery XXXXXXXXXXXXXXXXXXXXXX
Please let us know if we can do anything else to amend the situation.

Initial Business Response /* (1000, 5, 2015/08/06) */
We've done our best to communicate our shipping delay with our customer ([redacted]). We understand his frustrations and went forward providing a full refund (already processed) as well as shipped his products free of charge (USPS Tracking #...

XXXXXXXXXXXXXXXXXXXXXX). Items are currently in transit and is due to arrive by Saturday, August 8, 2015
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the result. However, they never reached out to me regarding shipping delays, was told twice when I finally got a person at PAS on the phone the item had shipped when it clearly had not. Said they are working on hiring some people and I really hope they do because they offer unique/great products. Wish it hadn't gotten to this point but very relieved it has been resolved. Thank you.