Hello Miss [redacted] , Under current FDA law, supplement manufacturers are not required to place expiration dates on their supplements Please feel free to read up about the law here: [redacted] Unfortunately you are well outside of the day refund policy so we will not be able to issue you a refund on your supplements Thank you, Premium Health Supplies, LLC
Hello! We apologize for the delayMiss ***'s order was found and refunded for the full amount of $She should receive an email stating her refund and will reflect back on to her [redacted] ending in [redacted] in to business days.P Please see refund attachments Thank you, Premium Health
*** [redacted] [redacted] Hello, I've tried logging in to see this complaint but it tells me I do not have EXTRANET accessThank you----------------------------------------------------------------From: Robby [redacted] < [redacted] >Date: Mon, Mar 13, at 12:PMSubject: Re: You have a New Message from Revdex.com Serving Serving Akron Ohio, Consumer Complaint # [redacted] To: Revdex.com < [redacted] >Hey Sarah, can you please find this woman's order and give her a refund please and respond to her Revdex.com and let her know it was taken care of pleaseThank you, Robby [redacted] ROS Marketing and Consulting, LLC [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Premium Health Supplies, LLC June 10, RE: Complaint Case #: [redacted] Consumer: [redacted] Ms [redacted] ordered three bottles of Forskolin 04/12/On 04/15/15, Ms [redacted] contacted customer support and requested a full refund for the products orderedOn 04/15/15, a refund for $was issued, and once the returned products were received - the remaining refund for $was issued on 06/03/ As requested, a full refund has been issued for $to Ms [redacted] , and we apologize for any inconvenience caused Thank you for taking the time in reviewing this responseShould you have any further questions, please contact Premium Health Supplies at (844) 202- Sincerely, Premium Health Supplies Customer Support
January 2, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionIt seems Ms [redacted] has already been refunded $ on 12/23/when she called inWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, Customer Support
I am rejecting this response because:
They sent a message for someone to "find this wonans order and issue her a refund", but, I have not received anything from them stating that the refund has been madeI have given them days as of this date to do so, but, nothing else has been forthcoming from them whatsoeverI still expect the refund and want an email that I can refer to as to the date the refund has been made to my credit card account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would still like to know if they want me to send it back and how they would like me to do it? Will return to sender work? Otherwise I am not sure how to get to the post office when I work the same hours
Initial Business Response /* (1000, 5, 2016/06/21) */
June 21,
To Whom It May Concern,
After reviewing Ms*** 's complaint, customer support was not able to locate an account under her name nor the information providedWe would recommend that she contact her bank, to locate the source
of those transaction(s)We want to apologize for the inconvenience this may have caused
Sincerely,
Customer Support
Final Business Response /* (1000, 8, 2016/06/21) */
June 21,
To Whom It May Concern,
After reviewing Ms***'s complaint, customer support has gone and refunded her a total of $It will take 5-business days for Ms*** to see this credit to her bank accountAlso, her account with us is completely deactivated; therefore she will not received further charges from usWe hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused
Sincerely,
Customer Support
December 2, After reviewing Ms***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the
cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usCustomer support has refunded Ms*** a total of $and $on 11/20/2016, which is a total of $We have also issued a refund for the remaining $We hope she is satisfied with the credit she has received and want to apologize for any inconvenience this may have caused Sincerely, Customer Support
December 26, 2016 Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we have refunded the shipping and handling cost...
as Ms. [redacted] has requested. A total of $10.29 will be credited. Please allow 5-7 business days to see this credit to your account. We are committed to providing you with the highest level of service simply because our customers deserve the very best. We hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
Initial Business Response /* (1000, 5, 2015/06/10) */
Premium Health Supplies, LLC
June 10, 2015
RE: Complaint Case #: [redacted]
Consumer: [redacted]
Ms. [redacted] ordered three bottles of Forskolin 04/12/15. On 04/15/15, Ms. [redacted] contacted customer support and requested a full...
refund for the products ordered. On 04/15/15, a refund for $88.29 was issued, and once the returned products were received - the remaining refund for $21.00 was issued on 06/03/15.
As requested, a full refund has been issued for $105.29 to Ms. [redacted], and we apologize for any inconvenience caused.
Thank you for taking the time in reviewing this response. Should you have any further questions, please contact Premium Health Supplies at (844) 202-0521.
Sincerely,
Premium Health Supplies Customer Support
Hello Miss [redacted], Under current FDA law, supplement manufacturers are not required to place expiration dates on their supplements. Please feel free to read up about the law here: ...
[redacted] Unfortunately you are well outside of the 30 day refund policy so we will not be able to issue you a refund on your supplements. Thank you, Premium Health Supplies, LLC
January 2, 2017 After reviewing Ms. [redacted]’s complaint, we apologize for any confusion. It seems Ms. [redacted] has already been refunded $148.00 on 12/23/2016 when she called in. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
Hello! We apologize for the delay. Miss [redacted]'s order was found and refunded for the full amount of $158.29. She should receive an email stating her refund and will reflect back on to her [redacted] ending in [redacted] in 2 to 5 business days.P Please see refund attachments. Thank you, Premium Health
[redacted]Hello, I've tried logging in to see this...
complaint but it tells me I do not have EXTRANET access. Thank you----------------------------------------------------------------From: Robby [redacted] <[redacted]>Date: Mon, Mar 13, 2017 at 12:14 PMSubject: Re: You have a New Message from Revdex.com Serving Serving Akron Ohio, Consumer Complaint #[redacted]To: Revdex.com <[redacted]>Hey Sarah, can you please find this woman's order and give her a refund please and respond to her Revdex.com and let her know it was taken care of please. Thank you, Robby [redacted]ROS Marketing and Consulting, LLC[redacted]
Initial Business Response /* (1000, 5, 2015/05/20) */
[redacted] was refunded his money (minus the re-stocking fee on March 12, 2014). Today I refunded him the re-stocking fee even though it clearly states in our policy that it will not be refunded. Therefore, all of the money that [redacted] has spent with us...
has been refunded in full as of today. I hope this closes the matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company credited me for the "restocking" fees.
Hello Miss [redacted] , Under current FDA law, supplement manufacturers are not required to place expiration dates on their supplements Please feel free to read up about the law here: [redacted] Unfortunately you are well outside of the day refund policy so we will not be able to issue you a refund on your supplements Thank you, Premium Health Supplies, LLC
Hello! We apologize for the delayMiss ***'s order was found and refunded for the full amount of $She should receive an email stating her refund and will reflect back on to her [redacted] ending in [redacted] in to business days.P Please see refund attachments Thank you, Premium Health
*** [redacted] [redacted] Hello, I've tried logging in to see this complaint but it tells me I do not have EXTRANET accessThank you----------------------------------------------------------------From: Robby [redacted] < [redacted] >Date: Mon, Mar 13, at 12:PMSubject: Re: You have a New Message from Revdex.com Serving Serving Akron Ohio, Consumer Complaint # [redacted] To: Revdex.com < [redacted] >Hey Sarah, can you please find this woman's order and give her a refund please and respond to her Revdex.com and let her know it was taken care of pleaseThank you, Robby [redacted] ROS Marketing and Consulting, LLC [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Premium Health Supplies, LLC June 10, RE: Complaint Case #: [redacted] Consumer: [redacted] Ms [redacted] ordered three bottles of Forskolin 04/12/On 04/15/15, Ms [redacted] contacted customer support and requested a full refund for the products orderedOn 04/15/15, a refund for $was issued, and once the returned products were received - the remaining refund for $was issued on 06/03/ As requested, a full refund has been issued for $to Ms [redacted] , and we apologize for any inconvenience caused Thank you for taking the time in reviewing this responseShould you have any further questions, please contact Premium Health Supplies at (844) 202- Sincerely, Premium Health Supplies Customer Support
January 2, After reviewing Ms [redacted] ’s complaint, we apologize for any confusionIt seems Ms [redacted] has already been refunded $ on 12/23/when she called inWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused Sincerely, Customer Support
I am rejecting this response because:
They sent a message for someone to "find this wonans order and issue her a refund", but, I have not received anything from them stating that the refund has been madeI have given them days as of this date to do so, but, nothing else has been forthcoming from them whatsoeverI still expect the refund and want an email that I can refer to as to the date the refund has been made to my credit card account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would still like to know if they want me to send it back and how they would like me to do it? Will return to sender work? Otherwise I am not sure how to get to the post office when I work the same hours
Initial Business Response /* (1000, 5, 2016/06/21) */
June 21,
To Whom It May Concern,
After reviewing Ms*** 's complaint, customer support was not able to locate an account under her name nor the information providedWe would recommend that she contact her bank, to locate the source
of those transaction(s)We want to apologize for the inconvenience this may have caused
Sincerely,
Customer Support
Final Business Response /* (1000, 8, 2016/06/21) */
June 21,
To Whom It May Concern,
After reviewing Ms***'s complaint, customer support has gone and refunded her a total of $It will take 5-business days for Ms*** to see this credit to her bank accountAlso, her account with us is completely deactivated; therefore she will not received further charges from usWe hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused
Sincerely,
Customer Support
December 2, After reviewing Ms***’s complaint, we apologize for any confusionThe package you received is a full thirty day supply, we do not offer sample sizesWe sent you a full size bottle and allow you to try it for the day trial period to see if you like it, for just the
cost of shipping and handlingIf you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscriptionThe reason we send you a full day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their resultsCustomer satisfaction is very important to usCustomer support has refunded Ms*** a total of $and $on 11/20/2016, which is a total of $We have also issued a refund for the remaining $We hope she is satisfied with the credit she has received and want to apologize for any inconvenience this may have caused Sincerely, Customer Support
December 26, 2016 Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we have refunded the shipping and handling cost...
as Ms. [redacted] has requested. A total of $10.29 will be credited. Please allow 5-7 business days to see this credit to your account. We are committed to providing you with the highest level of service simply because our customers deserve the very best. We hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
Initial Business Response /* (1000, 5, 2015/06/10) */
Premium Health Supplies, LLC
June 10, 2015
RE: Complaint Case #: [redacted]
Consumer: [redacted]
Ms. [redacted] ordered three bottles of Forskolin 04/12/15. On 04/15/15, Ms. [redacted] contacted customer support and requested a full...
refund for the products ordered. On 04/15/15, a refund for $88.29 was issued, and once the returned products were received - the remaining refund for $21.00 was issued on 06/03/15.
As requested, a full refund has been issued for $105.29 to Ms. [redacted], and we apologize for any inconvenience caused.
Thank you for taking the time in reviewing this response. Should you have any further questions, please contact Premium Health Supplies at (844) 202-0521.
Sincerely,
Premium Health Supplies Customer Support
Hello Miss [redacted], Under current FDA law, supplement manufacturers are not required to place expiration dates on their supplements. Please feel free to read up about the law here: ...
[redacted] Unfortunately you are well outside of the 30 day refund policy so we will not be able to issue you a refund on your supplements. Thank you, Premium Health Supplies, LLC
January 2, 2017 After reviewing Ms. [redacted]’s complaint, we apologize for any confusion. It seems Ms. [redacted] has already been refunded $148.00 on 12/23/2016 when she called in. We hope she is satisfied with our business and we want to apologize for any inconvenience this may have caused. Sincerely, Customer Support
Hello! We apologize for the delay. Miss [redacted]'s order was found and refunded for the full amount of $158.29. She should receive an email stating her refund and will reflect back on to her [redacted] ending in [redacted] in 2 to 5 business days.P Please see refund attachments. Thank you, Premium Health
[redacted]Hello, I've tried logging in to see this...
complaint but it tells me I do not have EXTRANET access. Thank you----------------------------------------------------------------From: Robby [redacted] <[redacted]>Date: Mon, Mar 13, 2017 at 12:14 PMSubject: Re: You have a New Message from Revdex.com Serving Serving Akron Ohio, Consumer Complaint #[redacted]To: Revdex.com <[redacted]>Hey Sarah, can you please find this woman's order and give her a refund please and respond to her Revdex.com and let her know it was taken care of please. Thank you, Robby [redacted]ROS Marketing and Consulting, LLC[redacted]
Initial Business Response /* (1000, 5, 2015/05/20) */
[redacted] was refunded his money (minus the re-stocking fee on March 12, 2014). Today I refunded him the re-stocking fee even though it clearly states in our policy that it will not be refunded. Therefore, all of the money that [redacted] has spent with us...
has been refunded in full as of today. I hope this closes the matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company credited me for the "restocking" fees.