Revdex.com:Dear Mr. [redacted],I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am totally aware that it is nearly impossible to sign the contract and renegotiate the price. I decided to proceed with the contract because we have been spending lots of time at your dealership already. I just wanted to get it done and to move forward.**wever, your associates have made all kinds of confused actions since we negotiated. First, they manipulated the price. Second, they asked us to return the car even after the contract was signed. That made me think the contract can be amended. To be **nest, the requested amount is not a big compared to the total price of the car. I am willing to compensate the salesman if he did a good job. It is just a matter of prestige. I came back to your dealership knowing the price was higher than others on day 1. I would not ask for a refund of your associated did not ask me to return the car after the contract date. Please understand and help me out.
Regards,
Sorry to hear about your accident. Toyota Motor Company is the authority on the air bag deployment. We are instructed by Toyota to refer all air bag deployment cases to Toyota Motor Company. The number for Toyota Motor Company customer service is [redacted].Thank YouJerry B[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Correct because as I mentioned to Art I'm a full-time student and employee so it does kind of make it impossible for me to just skip class and bring the vehicle in. But someone will be bringing it on Monday.
Regards,
Customer brought vehicle in Wed, Jul 15th. Service Director spoke to
customer and advised him that we are very willing to work on his car for
any warrantable issue.
Yesterday we initiated an oil
consumption test to determine if there is a problem.
He should be picking up the...
car
today, Thurs Jul 16th. He has been advised to drive the car and return it for
inspection after 1100 miles but not more than 1300
miles. Customer was further advised that if it is determined that the
engine has excessive oil consumption we will seek authorization to
repair under the warranty. Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I have looked into the situation and it appears that the [redacted] was submitted on April 5th. This process usually takes 6-8 weeks for reimbursement. There was a delay in your refund due to our Accounting office sending the cancellation check to [redacted]. We have...
stopped payment on the check and will be sending a check via [redacted] today to the address on the cancellation form. The cancellation amount is $2,263.00 I would be happy to reimburse you for interest incurred for the delay due to us sending the check to [redacted]. Please give me a call at 713 270-3967 to discuss the amount in regards to interest. ThanksJerry B[redacted]General Manager Sterling McCall Toyota713 270-3967
Sterling McCall Toyota is not hiding from the warranty repair work for this customer. Toyota Motor Company has set forth the guidelines regarding the policies and procedures for tests to be completed before approval of warranty work. Sterling McCall Toyota receives reimbursement from Toyota Motor for all warranty work completed at the Dealership. Toyota Motor Company has guidelines and procedures that the Dealer must follow in order to be reimbursed for work completed. The oil consumption test is required and must be followed in order to start the repairs. Toyota Motor Company will not authorize repair work because the consumer has diagnosed the situation. Sterling McCall Toyota is following the procedures set forth by the Toyota Motor Company and is unable to perform the repairs until the oil consumption test is completed. The original work was completed at Mike Calvert Toyota and customer decided to bring the vehicle to Sterling McCall Toyota. We would be happy to perform repairs but based on our repair order guidelines the procedures must be followed. The warranty that he received from Mike Calvert covers materials and workmanship, however workmanship is covered by the dealer that repaired the vehicle. ThanksJerry BushGeneral Manager713 270-3967
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have spoken to Art regarding the issue. However, please don't allow your opinion on what transpired between Bobby and I to be misconstrued. I used an "F" bomb once. Anyone working in a call center or in a position of customer service should understand that approaching an angry customer by saying you don't want to help them will only further escalate the issue. Bobby was very unprofessional and immediately began yelling back instead of trying to calm the situation.
Regards,
Mr. **We are awaiting for you to bring in your Air Check voucher. This is the only documentation that is holding up the processing of your paper work. I assume that you knew have been in contact with Joe [redacted] regarding this delay. Please call me at 713 270-3967 if you have...
questions. Thanks Jerry [redacted]General Manager Sterling McCall Toyota
We apologize for our lack of follow-up. Art [redacted] contacted you via phone and has set up a time for you to return to Dealership so that we can diagnosis and repair your vehicle. ThanksJerry [redacted]General Manager Sterling McCall Toyota
My understanding is you or someone else was going to bring your car in on Friday so that we could take a look at the problem and try to resolve the issue. Based on my information we have not had a chance to look at your vehicle. Thanks Jerry [redacted]
Revdex.com:Dear Mr. [redacted],I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am totally aware that it is nearly impossible to sign the contract and renegotiate the price. I decided to proceed with the contract because we have been spending lots of time at your dealership already. I just wanted to get it done and to move forward.**wever, your associates have made all kinds of confused actions since we negotiated. First, they manipulated the price. Second, they asked us to return the car even after the contract was signed. That made me think the contract can be amended. To be **nest, the requested amount is not a big compared to the total price of the car. I am willing to compensate the salesman if he did a good job. It is just a matter of prestige. I came back to your dealership knowing the price was higher than others on day 1. I would not ask for a refund of your associated did not ask me to return the car after the contract date. Please understand and help me out.
Regards,
Sorry to hear about your accident. Toyota Motor Company is the authority on the air bag deployment. We are instructed by Toyota to refer all air bag deployment cases to Toyota Motor Company. The number for Toyota Motor Company customer service is [redacted].Thank YouJerry B[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Correct because as I mentioned to Art I'm a full-time student and employee so it does kind of make it impossible for me to just skip class and bring the vehicle in. But someone will be bringing it on Monday.
Regards,
Customer brought vehicle in Wed, Jul 15th. Service Director spoke to
customer and advised him that we are very willing to work on his car for
any warrantable issue.
Yesterday we initiated an oil
consumption test to determine if there is a problem.
He should be picking up the...
car
today, Thurs Jul 16th. He has been advised to drive the car and return it for
inspection after 1100 miles but not more than 1300
miles. Customer was further advised that if it is determined that the
engine has excessive oil consumption we will seek authorization to
repair under the warranty. Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I have looked into the situation and it appears that the [redacted] was submitted on April 5th. This process usually takes 6-8 weeks for reimbursement. There was a delay in your refund due to our Accounting office sending the cancellation check to [redacted]. We have...
stopped payment on the check and will be sending a check via [redacted] today to the address on the cancellation form. The cancellation amount is $2,263.00 I would be happy to reimburse you for interest incurred for the delay due to us sending the check to [redacted]. Please give me a call at 713 270-3967 to discuss the amount in regards to interest. ThanksJerry B[redacted]General Manager Sterling McCall Toyota713 270-3967
Sterling McCall Toyota is not hiding from the warranty repair work for this customer. Toyota Motor Company has set forth the guidelines regarding the policies and procedures for tests to be completed before approval of warranty work. Sterling McCall Toyota receives reimbursement from Toyota Motor for all warranty work completed at the Dealership. Toyota Motor Company has guidelines and procedures that the Dealer must follow in order to be reimbursed for work completed. The oil consumption test is required and must be followed in order to start the repairs. Toyota Motor Company will not authorize repair work because the consumer has diagnosed the situation. Sterling McCall Toyota is following the procedures set forth by the Toyota Motor Company and is unable to perform the repairs until the oil consumption test is completed. The original work was completed at Mike Calvert Toyota and customer decided to bring the vehicle to Sterling McCall Toyota. We would be happy to perform repairs but based on our repair order guidelines the procedures must be followed. The warranty that he received from Mike Calvert covers materials and workmanship, however workmanship is covered by the dealer that repaired the vehicle. ThanksJerry BushGeneral Manager713 270-3967
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have spoken to Art regarding the issue. However, please don't allow your opinion on what transpired between Bobby and I to be misconstrued. I used an "F" bomb once. Anyone working in a call center or in a position of customer service should understand that approaching an angry customer by saying you don't want to help them will only further escalate the issue. Bobby was very unprofessional and immediately began yelling back instead of trying to calm the situation.
Regards,
Mr. **We are awaiting for you to bring in your Air Check voucher. This is the only documentation that is holding up the processing of your paper work. I assume that you knew have been in contact with Joe [redacted] regarding this delay. Please call me at 713 270-3967 if you have...
questions. Thanks Jerry [redacted]General Manager Sterling McCall Toyota
We apologize for our lack of follow-up. Art [redacted] contacted you via phone and has set up a time for you to return to Dealership so that we can diagnosis and repair your vehicle. ThanksJerry [redacted]General Manager Sterling McCall Toyota
My understanding is you or someone else was going to bring your car in on Friday so that we could take a look at the problem and try to resolve the issue. Based on my information we have not had a chance to look at your vehicle. Thanks Jerry [redacted]