Premium Seal Coat

Mrs. [redacted] hired us to patch, fill cracks, and sealcoat their asphalt driveway at [redacted].On 8/31/16, their driveway was scheduled to be sealcoated, but it rained. We cannot sealcoat driveways in the rain. So we rescheduled their driveway for 9/6/16, and we left a...

message for the customer regarding the reschedule date.On 9/6/16, we patched, filled cracks, and sealcoated their driveway.On 9/8/16, the customer called to complain about a white powder like substance on the driveway and that it looked to be missing sealcoat in spots.On 9/9/16, our foreman went to examine the driveway. He found that the white powder like substance is the fine sand that we push into cracks and he simply brushed it off. He also found that the patch needs to be sealcoated, which explains why it looks like sealcoat is missing. When we use patch for holes in a driveway, we cannot sealcoat it immediately, because it needs to cure for at least 3 weeks. Once the patch and the area around it are sealcoated, it will be complete.On 9/15/16, we left a message for the customer to explain what we found and to schedule for the patch to be sealcoated on 9/29/16.On 9/16/16, the customer called to discuss sealcoating the patch and agreed to sealcoating the patch on 9/29/16.On 9/23/16, the customer called to reschedule sealcoating the patch to 10/6/16, because she is having her roof repaired. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Premium Sealcoat’s argument is this:  pay us another $375 to provide another seal
coat when we applied two coats last fall and they have failed after a year to
the point that this additional work is necessary. After failing to honor its initial bid and raising the price
for work, Premium Sealcoat provided the sealing services last fall, and neither
the initial nor second coating adhered properly and work wore off in mere weeks.   (I
cannot verify the second coat, as the business claims it was put on when I was
travelling for several weeks, but when I returned the drive still had the coating
wearing off in a large number of places.) 
Premium Sealcoat’s own supervisor concluded this spring (i.e., in 2015) that
the drive’s coating had abnormally deteriorated, and the company indicated it
would reseal at no charge:  but now Premium
Sealcoat demands almost an additional $400. 
It should also be noted that Premium Sealcoat’s rating on
[redacted] has been downgraded, and other reviews there from the latter part
of 2014 indicate other customers also experienced problems with Premium Sealcoat
raising initial bids, coatings wearing off at an extreme rate, delay, unmet pledges
to fix self-admitted defective work, and demands for further fees before
repairing the defective work.  I will also be providing a letter from another seal coating
business that inspected my drive recently indicating that the coating shows
abnormal wear for only one year, and that coatings applied in late autumn 2014 generally
were prone to such failure due to weather conditions then.
(Premium Sealcoat indicates for the first time in its correspondence
with the Revdex.com that it did not receive emailed pictures from me.  But those were emailed, and that email was
also referenced in the later 9/9/15 certified mail I sent to the business in a final
attempt to obtain a satisfactory result before contacting the Revdex.com.  Premium Sealcoat did not respond to the certified
mail.  Further, pictures were superfluous
as their own supervisor determined the work was defective, but I am happy to
supply these pictures to Premium Sealcoat again or to the Revdex.com.)
Regards,
[redacted]