Premium Store II

Revdex.com:The business has refunded my money completely AFTER I sent in complaint ID [redacted] , and this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The business continues to deny that I was called for the purpose of promoting a special offer. I was not called to verify shipping information. While the business may not have sold my information, they certainly used my private phone number to promote a special offer, despite a promise on their website that the information would be used solely for tracking purposes
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

To Whom This May Concern,We regret that our customer feels that their information was sold or compromised in anyway.We ensure you that we do not sell any of our customers' information. The call our customer received was by our Quality Assurance Order Confirmation Team - their
role is to ensure that the customer's information is correct after the order is placed, provide any necessary order tracking as well as confirm that our customer did not miss any accessories etc while placing the order. If you have any additional questions and/or comments regarding our Order Confirmation Team please feel free to contact our US Based Customer Relation Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenienceWe fill our orders by the item received via our online
shopping cart and our records indicate that we did indeed fill your order with
the
item you placed into the shopping cart.
Again, we apologize if this was not the item you intended to purchase and would love
to help identify the correct item that would suit your needs We do show that you were previously refunded the full purchase price of the return as a courtesy.If you would like to contact us directly at your convenience please feel free to call our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm
Eastern/Standard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The explanation offered in the response is a fabrication and does not address my complaint of being solicited to purchase discount gasoline for a monthly fee that I could cancel at any time.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:The business has refunded my money completely AFTER I sent in complaint ID [redacted], and this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer feels that their information was sold or compromised in anyway.We ensure you that we do not sell any of our customers' information.  We dont sell gasoline and will speak with our agents regarding that offer.  If you have any additional questions and/or comments regarding our Order Confirmation Team please feel free to contact our US Based Customer Relation Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.

Review: I ordered a [redacted] razor from them and sent 47.94. When I received the razor it did not work. I called them and they told me to send it back and they would send me another. I asked them if they were going to send me a shipping label. They told me to just send it back to them. I said then if I pay the shipping costs are you going to reimburse me. The man I spoke with named [redacted] said yes they would. So I sent it back and that cost me 10.94. So now I have 58.88 invested in a razor that I don't even have. After a week and I had not received anything I called them again. They told me they were out of stock on that item and they would br crediting my account for my purchase. I check my bank statement online and found that they had credited back my account with 33.94. I called them back and said that they still owed me 24.94. The guy I talked to said that he could only send me 14.00 back into my account. I ask to speak with a supervisor and I got a lady that said she would put the 14.00 back in my account but would NOT pay my shipping charge. I told her that her employee told me that I would be reimbursed but she didn't seem to care. She said she would put the 14.00 back that day but days later and I still haven't even seen the 14.00. I am very frustrated with this company.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the complaint made by our customer along with the notation history I regret to inform you that we are not able to refund shipping on a REFUND .. we do refund shipping charges on a case by case basis for EXCHANGES ONLY.

We have refunded the customer the full purchase price and are not able to refund more than collected. Due to the misinformation given we would like to give our customer a 10% Discount on any future order.

If you would like to discuss this case further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 6pm Eastern/Standard.

Customer Relations Department

Business

Response:

To Whom This May Concern,

After reviewing the complaint made by our customer along with the notation history I regret to inform you that we are not able to refund shipping on a REFUND .. we do refund shipping charges on a case by case basis for EXCHANGES ONLY.

We have refunded the customer the full purchase price and are not able to refund more than collected. Due to the misinformation given we would like to give our customer a 10% Discount on any future order. Customer would have to contact their Card Company to confirm the refund .. customer was 100% refunded the entire amount that was previously collected.

If you would like to discuss this case further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 6pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I guess there are never going to give my money back that I spent on shipping their faulty razor back to them. I wouldn't make such a big deal if it weren't for the fact that their person that I spoke with over the phone told me they would reimburse me for my shipping fee. If they had decent products to begin with maybe this would not have happened, but now that I know what kind of company they are I guess I should be lucky I got anything back at all.

their website, it is very deceiving I feel. At any rate I will never do business with this company ever again.

I thank you for your help in this matter because I feel if I hadn't contacted you people I would not have gotten back the 14.00 they still owed me.

Thanks again,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October **, 2015, I purchased a Braun Clean & Renew base from this store for $79.99. When it arrived, it turned out it was the wrong base. They sent a base for the Braun series 5 razor and I ordered a base for a Braun series 7 razor. I immediately returned this unusable item and was refunded $59.99. They withheld a 15% restocking fee ($11.99) plus another $8.01 for shipping. On top of that, I paid $8 to ship it back to them. So I ended up paying $28.01 and have nothing to show for it.Desired Settlement: I want my $20.00 back

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.We fill our orders by the item received via our online

shopping cart and our records indicate that we did indeed fill your order with

the item you placed into the shopping cart.

Again, we apologize if this was not the item you intended to purchase and would love

to help identify the correct item that would suit your needs. We do show that you were previously refunded the full purchase price of the return as a courtesy.If you would like to contact us directly at your convenience please feel free to call our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm

Eastern/Standard.

Consumer

Response:

The business has refunded my money completely AFTER I sent in complaint ID [redacted], and this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Twice - I ordered a cordless phone system. Twice - I was sent the wrong model number product. Each time I called to request a refund/exchange form, I was told I would receive credit for the item I shipped back, and a $6.00 credit for return shipping. Upon return, each phone received a partial credit (they deducted a restocking fee). I needed to call so I could be issued a full credit (which they easily did.) After returning the first phone, I was now told I could only get the $6 shipping credit on an exchange (which is what I marked on the return/exhange form that I wanted, but it was treated as a separate order, thus no shipping credit.) In the mean time I had already placed the order for the second phone. Again, wrong model number. When I called for the return form, I was again told that once they received the item they would issue a credit plus a $6 shipping credit. Once again, I was given a partial return to the PayPal account, and needed to call to get a full credit issued. This time, however, I was told that they cannot give credit above the amount paid for an item, and because I was now issued a full refund, any shipping could not be given. Three return shipping questions: three return shipping answers. I did include a letter similar to the above with my second return, and also emailed the same to the website. I have not heard anything back at this point (~10 days). So here I am, 6 weeks later, with a few headaches, without a phone system, and out $20.80 in total shipping costs.Desired Settlement: I hope to at least get the two $6 sipping cost reimbursements credited. I would like to see them offer return shipping labels that can be printed at home, for certain instances of returns & exchanges. I also hope they can improve their Quality Control in their warehouse, and educate their phone reps so everyone knows and communicates their policies properly and consistently to their customers.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the order notation I do see that the customer recieved the TG6441 .. what I can not tell is how many handsets customer received as the TG6442 is a combination of 1 TG6441 plus 1 TGA641T or TGA640T.

I do see that the customer has already returned the merchandise and his account was refunded in full. Unfortunately, we are not able to refund more than collected and would extend a 10% discount to our customer for any future orders.

If you would like to discuss this further, have any questions and/or comments please feel free to contact our Customer Relations Department Monday thru Friday at [redacted] 9am to 4pm Eastern/Standard.

Customer Relations Department

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

We would extend a 10% discount to our customer for any future orders.

If you would like to discuss this further, have any questions and/or comments please feel free to contact our Customer Relations Department Monday thru Friday at [redacted] 9am to 4pm Eastern/Standard.

Customer Relations Department

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't feel I got a reasonable explanation for the discrepancies in my two orders, and the way they were handled. I guess this business' best resolve is to offer me a 10% discount on a future purchase. However, I do not feel comfortable placing another order with this company, so will accept this as it is.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order for an electronic part. I was asked to provide a phone number. It was stated that my personal phone number would be kept private and used only if necessary for order tracking purposes. Immediately thereafter I received two calls asking if I had made a purchase. When I replied yes I was immediately subject to am obnoxiuos high pressure sales pitch from an outside company.

I beleived the company lied when they said my number would be used only for tracking. I believe they shared or sold my data to other vendors. As a result of these unwarranted intrusions, I am reluctant to answer my cell phone which is important for managing my medical practice.Desired Settlement: The store must follow their written promises.

Business

Response:

To Whom This May Concern,We regret that our customer feels that their information was sold or compromised in anyway.We ensure you that we do not sell any of our customers' information. The call our customer received was by our Quality Assurance Order Confirmation Team - their role is to ensure that the customer's information is correct after the order is placed, provide any necessary order tracking as well as confirm that our customer did not miss any accessories etc while placing the order. If you have any additional questions and/or comments regarding our Order Confirmation Team please feel free to contact our US Based Customer Relation Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The explanation offered in the response is a fabrication and does not address my complaint of being solicited to purchase discount gasoline for a monthly fee that I could cancel at any time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,We regret that our customer feels that their information was sold or compromised in anyway.We ensure you that we do not sell any of our customers' information. We dont sell gasoline and will speak with our agents regarding that offer. If you have any additional questions and/or comments regarding our Order Confirmation Team please feel free to contact our US Based Customer Relation Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The business continues to deny that I was called for the purpose of promoting a special offer. I was not called to verify shipping information. While the business may not have sold my information, they certainly used my private phone number to promote a special offer, despite a promise on their website that the information would be used solely for tracking purposes.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]