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Address: 805 Pierce Butler Rte, Saint Paul, Minnesota, United States, 55104-1634
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I used Premium Tree Service a company owned by Mark *** to treat our red oak trees in an effort to help prevent oak wilt. During our conversation I was told that they use a systemic fungicide that was the best protection from contacting oak wilt. I asked if they warranty their work, and he indicated to me, that I would be entitled to a refund for a tree or trees that became diseased within 2 years after they have been treated. Our neighbor who used him first, recommended them to me, and also said that they had been told that they have a warranty and a refund policy if a treated tree or trees do not survive.
I recently contacted Premium Tree Service to come out to see the trees that became diseased after the injection, and inquired about the refund, I was told that they do not have a warranty or a refund. Wow!
I had a conversation with *** back in November or December about the warranty on the work I had performed in June 2017. He claimed we offered a warranty that every red oak tree we treat, would survive and that all the neighbors who used my service were under the same impression. I told *** we never have offered that type of warranty on oak wilt treatments since there is no way of knowing how far spread into the root systems the disease is. I informed him that I was going to call the neighbors and see if they were under the impression that any trees we treated were guaranteed to survive. The 2 neighbors I was able to get in touch with did not think there was any such guarantee for the trees. I can supply their names and contact info if necessary.
Here is a link to my website and you will see that no where on the site does it say anything about guarantees.
http://www.premiumtreeprotection.com/oak-wilt-management/
It is an industry standard to not guarantee the injection of red oaks against oak wilt when there is a diseased tree within root graft distance. Heritage Shade Tree Consultants is an independent consultant that you can contact for unbiased information on oak wilt treatment protocols. http://www.heritageshadetree.com/
Sincerely
Adam ***
Premium Tree Protection, LLC www.PremiumTreeProtection.com