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Preowned Car Store

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Preowned Car Store Reviews (2)

November 9th, 2015I am replying to a notice that was sent to Pre Owned Car Store, Regarding a customer: *** *** On 5-22-We sold *** *** a *** VIN: ***, See attached check #*** for the sum of $plus tax & tags and processing which made the
total purchase price $customer only paid the sale price of the car and still owed the balance of fees and taxes and tags and processing on the same day we sold a second vehicle to *** *** a *** *** VIN: *** See attached check #*** for the sum of $plus taxes tags and processing which was still owedOn 5-23-*** *** brought back the *** stating that there was a problem with the headlights she dropped the car off and sent it to the shop and had everything fixed at our cost none to customer as in her complaint she stated that had the car for days to fix the lights please see attached invoice # *** that the car was paid from shop and bill was paid by us on 5-25-so with her stating that I had the car for days is not true there was no problem with anything we even put new tires on the *** *** because the customer was concerned even though they would pass inspectionSo we did it at no cost to the customer we paid for all cost and the laborIf you read *** *** statement it states that she wanted to give her car to her daughter and she did, she gave it to her daughter, She came to us and bought a 3rd car even with her never finishing the balance on the *** account she stated that it was her daughters problem we helped her and sold her another car which was a *** *** VIN: *** So if we did her so wrong on the *** why would she buy a 3rd car from usShe purchased a car with a day warranty which covers days or miles, customer also signed a vehicle maintenance agreement, please see attachedThis car was sold on 5-22-and *** *** & *** *** waits until 10-27-which is almost months later there was never a complaint about anything other than the lights and the tiresThe problems started when the *** *** was repoed for Non-payment please see attached on that account at that time on 10-27-*** *** started acting very unprofessional flipping out about her wanting the money back for the *** and please see all attached copies of text messages to Mike M*** wife stating she was having a sexual relationship after sending texts about beating people up at our office and shutting us down, this customer has went way past doing anything professional we have done everything to our best ability to take care of this customer but nothing works to this day she has never finished paying on the account for the ***, she repeatedly sends texts and we have even blocked her number then starts sending things on *** *** messenger and harassing phone calls from a different phone numberIn her whole complaint *** *** did not provide a estimate or repair order of any kind this is all based off of someone's opinion not even a tow bill on the car that she stated that broke down it would be greatly appreciated if I could get relief on this case we have truly done everything we could to help and she only keeps getting worse it's too much to deal with she is costing me business and customersOur customer service policy is very important to us because we understand what it takes to run a successful and repeat business, Thanks for any and all help you can assist with.Sincerely, Pre Owned Car StoreAny further questions please call me at ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they never offered to fix or repair my car.  What is in their response was lies when I told Mr M[redacted] about the car he told me to go [redacted] myself. And they are still holding the title to the car when it is fully paid for.  If you can't or won't right the wrong please let me know now so I can take this issue higher as to the governor himself. My husband fought for this country to give them their freedom and in return we get ripped off. That is a big thank you aint
Regards,
[redacted]

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