Presbyterian Homes Foundation C/o Tobin And Dempf

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.When I spoke to the paitent advocate it was advised that the Emergency Room nurse provided information about re-evaluating my medical claim of chest pain and asthmaI have also advised the paitent advocate that I went on separate occasions to the Emergency Room Reception desk to advise them of my asthma and chest pain after waiting over hours for medical treatmentMy grandmother bore witness to these actions along with others in the ER who became impaitient due to the long wait, and some even departed to seek medical assistance from another hospital as I did for my own well beingMy health was completely disregarded and it absolutely disgust me that Texas Harris Southwest cares little for how their actions affected myself as well as othersMy treatment in this matter is NOT okMy health and my life matters to me and that of my familyYou do not just go to the Emergency Room because nothing is wrongYou go because of a medical emergency, and with my long history of asthma this was an emergencyAgain I am greatly disturbed by the actions and responses of this hospitalThis is no joking or nonsequential matterTexas Harris Southwest needs to take this complaint seriously before they inadvertently neglect another person with a need for medical attention and cause them to loose their life due to their negligence Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I trust this email finds you doing well todayFor the record, I NEVER received an invoiceSecondly, the packet of information that was sent to me skips dates- May 11- May 18th is missing A discharge summary (dated May 19, 2016) makes reference to Friday, May 13, but does NOT include any specifics I need SPECIFIC DETAILS of what occurred on Friday, May 13, Why did I have to request my records times AND why are my records not complete!! If I do not receive my FULL records I may have no choice but to move forward with obtaining an attorney Should you have any questions or require anything further, please don't hesitate to contact me directly at ***.***.***

I am attaching the response from the manager of the Release of Information (ROI) department in regards to patients concern on the records she received.We show in the system that an invoice was mailed 10/22/ However, when the records were mailed 4/28/17, there may not have been another invoiced attached At that time, we just sent the records.The information provided contained everything that was entered by the physician If Ms [redacted] feels that something is missing, she can complete a Request for Amendment to Patient Information She will need to indicate the specifics on the form that identifies what she feels is missing At that time, we can inquire with the physician that created the note(s) to respond to Ms [redacted] request However, the decision to add or not add information will be determined by the physician.We show that Ms [redacted] requested her records one time from us in October 2016.After checking the system for information re: the completion of Ms [redacted] records, it is determined that there are no physician deficiencies assigned that would indicate that her records are incomplete In order to further investigate, we will need specifics as to what she feels is incomplete Again, the physician documentation stands on its own The ROI department provides what is available in the system.Patient would need to submit a Request for Amendments to patient information if she feels information is missing