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Presbyterian Homes Foundation Inc C/o Tobin And Dempf

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Presbyterian Homes Foundation Inc C/o Tobin And Dempf Reviews (7)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeI was NEVER re-evaluated by another medical professional when I complained again about my asthma and chest painI was asked twice by the admissions desk for my information and was disregardedI am an asthmatic and the medical facility I had to drive to for treatment can attest the I was indeed not well, and had to be given chest X-rays, antibiotics, breathing treatments, and shotsThis blatant disregard for my health is appalling and if this is not taken seriously I will be taking legal actions against the hospital for negligenceI was NEVER re-evaluatedThat was a blatant lie
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.comMESSAGE FROM BUSINESS:We acknowledge that MsXXXX remains dissatisfied with our response, however, we have onmore than one occasion directly provided MsXXXX with information requested, and have privately advised her that we cannot substantiate her allegationsFurther, Texas law provides a specific process by which malpractice claims are handled, and we believe that is the proper forum for Ms. XXXX's allegations and any further response by the hospitalFinally, while respecting that Ms. XXXX has chosen this forum, we don't believe it is appropriate to discuss protected and private health information in this settingWe have apologized to MsXXXX twiceand respect and understand that MsXXXX's remaining recourse is litigation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.My spouse NEVER received an option of a discounted amount when he called to try to settle amount for less, but to just pay the $and he can make monthly paymentsThe hospital billing said "sorry, there's nothing we can do, but we can put you on a payment plan." That is all that was offered. I am saying and complaining that we have been making payments for almost years now and have paid $2686.20, WELL OVER the amount the hospital paid back MedicareI was covered under Medicare when we went into the hospital that day. Medicare retro cancelled me to reflect their own billing cycle and that wasn't my fault. So I am now asking, again, can the hospital PLEASE write the rest of the $off?!And the response from the hospital, is the complaint is "unjustified", because we were only offered a payment plan? They never offered us a discounted rate for an insurance mess up, that wasn't my fault?! So, basically, they don't care. PLEASE, we have paid alot of money, already
Regards,
*** ***
Revdex.comI am responding to your letter dated January 5, regarding the above mentioned complaint Please see my responses below to each part of the complainant's claims The complainant claims that she had a procedure at Texas Health Harris Methodist Hospital Southwest Fort Worth in December, _She believed that she had United Healthcare(UHC) Medicare insurance at the time of the procedureApproximately six months after the procedure, she changed insurance providers and believes that at that time there was an error made by UHC Medicare in which the cancellation of her UHC Medicare policy was mistakenly backdated six months.Response: Complainant had a procedure at Texas Health Harris Methodist Hospital Southwest Fort Worth on January 4, The charges were billed to the complainant's UHC Medicare insurance policyUHC Medicare paid a portion of the chargesOn July 16, 2012, the hospital's billing office received a letter from UHC Medicare requesting a refund because an audit review by UHC Medicare had determined that the complainant's policy had been cancelled effective November 30, Thehospital refunded UHC Medicare the amount it had paidThe hospital has not received any further communication from UHC Medicare regarding this incident, including anything suggesting that UHC Medicare had made an error in the cancellation date of complainant's policy The complainant's claims suggest that she believes that there is a discrepancy between what the hospital charged UHC Medicare and what the hospital charged her individually.Response: The hospital charges the same amount, regardless of the payerHowever, there are different discounts applicable to a charge based on the insurance company or payer being charged. The total charge billed to the complainant for her procedure was $6, Once the billing office refunded UHC Medicare the amount they had paid, the patient's account was updated to reflect her uninsured statusAt that time, the complainant received a self-pay discount of $3,131.29 leaving a balance of$3, The complainant claims that the hospital was not responsive to her or her spouse when they called the hospital to request for assistance in paying her bill.Response: On April 2, 2013, the complainant's spouse called the hospital's billing office requesting a settlement of the account He was informed that the account could not be settled because discounts had already been appliedHe was advised about the hospital charity program, which he declined He was given the option of a payment plan, which he accepted The complainant has made monthly payments toward the charged amount since April, The complainant may still apply for the hospital charity program; however, it will only be applicable to the remaining balance on the account. I hope this information helps and will bring this matter to a close

Revdex.com #*** Today I received a response from the manager of the medical records department that indicates I just spoke with the representative and the patient is correct that we had not sent her records An invoice was sent to the patient for payment before sending
records. However, that process has since been changed to where records will be sent to patients with an invoice for fees. I am unable to determine who Ms*** spoke with to receive her records or when the department was contacted as this is the first time I am hearing of this complaint. We can have them mailed today and in the meantime, education will be provided to staff to mail records to the patients regardless of a fee. Per the manager patients records have been mailed today and we apologize for the inconvenience that this has caused the patient. Thanks, *** *** ***Customer Service Supervisor

File # [redacted] #[redacted]I am including the information in detail as far as our billing process and communication with this patient in regards to the outstanding balance of 1187.47 still being patient due at this time, the account has been placed with another agency who is...

currently contacting the patient.Service date 5/10/20111st bill sent 5/27/20116/21/2011 patient responded to our dialer call and said was going to have the attorney call us as this is result of an accident.6/21/2011 2nd due statement sent to patient7/11/2011 spouse returned our dialer call and said the attorney should be contacting us7/16/2011 account placed with agency Computer Credit Inc.10/4/2011 [redacted] with law firm of [redacted] called and requested itemized statement, told them it would need to be requested in writing.10/20/2011 sent fax itemized statement to law office [redacted]-[redacted]-[redacted]12/9/2011 account sent to bad debt2/10/12 left message at place of employment2/10/12 spouse called the bad debt agency so aware account still outstanding in bad debt2/13/12 called home spoke with patient asking if heard from the attorney or the third party insurance2/13/12 called attorney said not final3/26/12 called attorney said not final6/12/12 called attorney who left patient on hold and didn’t return to call6/26/12 left message at home number7/5/12 talked to spouse said would let the patient know.7/16/12 left message on home machine8/22/12 left message on home machine9/19/12 placed with another agency NCO to continue collection efforts9/24/12 Nco mailed letter to the patient10/2/12, 10/16/12, 10/18/12, 10/31/12,11/4/12,11/13/12,12/11/13,1/4/13,2/28/13,3/22/13,4/15/13,5/7/13 and 5/29/13 NCO made phone calls.5/31/13 NCO completed collection efforts12/16/16 account was sold to [redacted] who is the current agency trying to collect the balance due.  Attorney was sent information they requested and has not to date submitted payment for this account if the patient is saying that is who was supposed to pay it.  Balance is still outstanding and due and that is why [redacted] collection agency is continuing efforts to collect it.Thanks, [redacted] | Customer Service SupervisorT [redacted].[redacted].[redacted]  | F [redacted].[redacted].[redacted]@[redacted].org Follow us on social media

Complaint: [redacted]
 
I am rejecting this response because:
I trust this email finds you doing well today. For the record, I NEVER received an invoice. Secondly, the packet of information that was sent to me skips dates- May 11- May 18th is missing.  A discharge summary (dated May 19, 2016) makes reference to Friday, May 13, 2016 but does NOT include any specifics.  I need SPECIFIC DETAILS of what occurred on Friday, May 13, 2016. Why did I have to request my records 3 times AND why are my records not complete!!  If I do not receive my FULL records I may have no choice but to move forward with obtaining an attorney.  Should you have any questions or require anything further, please don't hesitate to contact me directly at [redacted].[redacted].[redacted]1.

I am attaching the response from the manager of the Release of Information (ROI) department in regards to patients concern on the records she received.We show in the system that an invoice was mailed 10/22/16.  However, when the records were mailed 4/28/17, there may not have been another invoiced attached.  At that time, we just sent the records.The information provided contained everything that was entered by the physician.  If Ms. [redacted] feels that something is  missing, she can complete a Request for Amendment to Patient Information.  She will need to indicate the specifics on the form that identifies what she feels is missing.  At that time, we can inquire with the physician that created the note(s) to respond to Ms. [redacted] request.  However, the decision to add or not add information will be determined by the physician.We show that Ms. [redacted] requested her records one time from us in October 2016.After checking the system for information re: the completion of Ms. [redacted] records, it is determined that there are no physician deficiencies assigned that would indicate that her records are incomplete.  In order to further investigate, we will need specifics as to what she feels is incomplete.  Again, the physician documentation stands on its own.  The ROI department provides what is available in the system.Patient would need to submit a Request for Amendments to patient information if she feels information is missing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.When I spoke to the paitent advocate it was advised that the Emergency Room nurse provided false information about re-evaluating my medical claim of chest pain and asthma. I have also advised the paitent advocate that I went on 2 separate occasions to the Emergency Room Reception desk to advise them of my asthma and chest pain after waiting over 2 hours for medical treatment. My grandmother bore witness to these actions along with others in the ER who became impaitient due to the long wait, and some even departed to seek medical assistance from another hospital as I did for my own well being. My health was completely disregarded and it absolutely disgust me that Texas Harris Southwest cares little for how their actions affected myself as well as others. My treatment in this matter is NOT ok. My health and my life matters to me and that of my family. You do not just go to the Emergency Room because nothing is wrong. You go because of a medical emergency, and with my long history of asthma this was an emergency. Again I am greatly disturbed by the actions and responses of this hospital. This is no joking or nonsequential matter. Texas Harris Southwest needs to take this complaint seriously before they inadvertently neglect another person with a need for medical attention and cause them to loose their life due to their negligence. 
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

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Address: 6100 Harris Pkwy, Fort Worth, Texas, United States, 76132-4101

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