Prescott Environmental Associates, Inc.

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I had to pay someone else for most of the work and lost two months rent, but [redacted] still expects me to pay him in full.On the recommendation of a mutual friend, I hired [redacted], employee of Prescott Environmental Associates in Chapel Hill, to do mold remediation for my rental house in North Carolina. He said he had experience with remediation. So in the last week or two of February, we made a verbal agreement that I would pay $5000 for the job. My tenant was out by Sunday, Feb.28. [redacted] didn't get to the house until Thursday or Friday that week. He then discovered the electricity was off, but I had the electricity back on by Monday. Two and a half weeks after my tenant left, on March 17, [redacted], an air testing company in Cary, NC, tested the air in my house, and it failed badly. Among other things, [redacted] reps said, there were problems with the ducts, which [redacted] said he had cleaned. Also, they said he had not used professional air scrubbers. Before the test, when I told [redacted] that [redacted] had asked me to have him turn the scrubbers off eight hours before testing , he said he would. However, after the test failure, when I talked to [redacted] at [redacted] she told me there had been no air scrubbers, just a [redacted] air purifier, suitable for single room nonprofessional use. If [redacted] hadn't mentioned it,, I wouldn't have known about the lack of scrubbers. As for the ducts, [redacted] told me, after the first failed test, that he could either have them cleaned again or replace them. Replacement, he said, would cost over $2300. I didn't want to clean the ducts again if it hadn't worked the first time. But I had previously asked [redacted] at [redacted] and Air how much duct replacement would cost, and I thought I remembered a much lower number. So I had him come over to do an estimate. He gave me a duct price of $1600, and he said the ducts were "filthy," that little or no cleaning had been done. He also said they hadn't been worth cleaning anyway because they were full of mouseholes. And adjoining parts were so dirty, they needed to be cleaned before he could replace ducts. [redacted] said the ducts "weren't that dirty." Then most of a week went by before the preliminary work was done by [redacted]'s workers so [redacted] could do the duct work. [redacted]'s evaluation tells me that [redacted] didn't assess the condition of the ducts before he had them cleaned[redacted] should have known, but didn't, that cleaning had been useless to begin with. Nor did he check to see if the people who cleaned the ducts did a good job. After the testing failure, he said one option was to have cleaning done again! If not for [redacted], I wouldn't have known what was needed. [redacted] doesn't even do remediation. Then I had to request that [redacted] get air scrubbers. He wasn't making a move to remedy that omission. So a month went by before the house was ready for [redacted] to test again.The upstairs again failed, and [redacted], not [redacted], told me that the air scrubbers had apparently not been on. They flipped off after [redacted] left them, which he discovered when he came to turn them off. He didn't let me know and went ahead with testing anyway. The two failed tests cost $440, which remediators are expected to pay, according to [redacted]. The test was Friday, April 15, Results came back on Monday morning, April 18. I emailed [redacted] right away to find out what his plan was to address the situation. He didn't respond to several texts and emails until late Wednesday. He didn't get someone in to do the necessary cleaning until the next Monday, April 25. Meanwhile he complained that [redacted] was exploiting the situation, and that a microbiologist should analyze the tests. But he sampled the upstairs air himself and also came back with a failing test. On the third round, I worried that he would overlook something again, given the history. So I asked [redacted] what else might need cleaning, and he said the coils outside were very dirty. I spent $200 more on having [redacted] clean them. So two months after my tenant left, the house finally passed. I'd lost two months rent, $2000; $1800 paying [redacted], and $440 on failed tests.Desired SettlementI would pay a maximum of $800, as I have spent $4240 paying someone else and making up for lost rent.