Prescott Honda

Very poor customer service and rude treatment by this dealership's internet sales staffWe had arranged to test drive a vehicle and let the salesman know we would be driving from out of town (close to a two hour drive)We called at the time of our appointment, as we were running a little late, to let them know we would be arrive in minutesWe were informed the car had already been sold that morningThe call to arrange the test drive was at 10:am and the call to let them know of our late arrival was at 1:pmWe turned around immediately and drove homeIf the vehicle had been sold that morning, why weren't we informed? A simple phone call would have saved us from wasting 1/hours and driving miles for no reasonThis rude and inconsiderate behavior is simply unacceptable and reeks of a "bait and switch" approach to get unsuspecting customers on their lot so they can push higher cost vehiclesWe will be taking our business elsewhere and will encourage others (on Yelp, Facebook, and this website) to do the same

I bought a car (used) from Prescott Honda in February I had a lot of issues with the car One being I requested to have cruise control and it was very important to me I was given a print out from Amazon on the cruise control that would work on my used car from the sales man I ordered the cruise control they requested and found out it was just a generic cruise control and would not work on my car per my mechanic I went to Prescott Honda and explained my issues especially the cruse control issue They kept the car till Monday lending me a Honda Civic 2016, (Really nice car) They had a meeting on Monday and came back with a decision to refund most of my money that I paid for the new car (used) My sales man Steve B***, his boss Eddie A [redacted] , and their boss Allen were all gracious and professional I would definitely refer anyone to this Dealer They were more than fair and did the right thing I appreciate this dealer and the personnel that work their

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The reason that I was able to receive calls was because my line was connected to [redacted] modum not my wall jack and this was told to the companyWhen my service was discontinued with verizon my line was plugged back into my wall jack that was not connected to a cable box in my homeThe company did not trouble shoot anything, I was told to go outside and do it my self and then I was told to contact a technician which I didHe came out and notified me that the [redacted] box on the pole had a dead line coming to my house and that was why I was not getting service How is it that I am suppose to change a line from a pole???? That is not my jobThis company is affiliated with [redacted] so they should be made to come out and put in a working line from there poleMy inside lines are working just fineThis is just a case of fruadulant activity that is going back and forth with no ressolutionand everytime you call the company the manager is in a meetingI just wonder how many people have had this same issue and just got to frustrated to even complain? But I work hard for my money, not for some one to screw me over in this manner by asking for repair money for something that is totally on the companyWhy should I have to pay for there problem? This is not fair to me as a consumerI will continue to work at getting this company shut down, they should not be allowed to service any consumers

Customer signed up for service on 5/14/and order completed same dayOn 5/30/14, customer called to report unable to make Long Distance callsWe placed trouble ticket to carrierOn 6/11/14, customer called to report unable to make Long Distance callsPlaced trouble ticket with carrierOn 6/18/14, customer called to report unable to dial outExplained troubleshooting processOn 6/19/14, customer called back still no dial toneCustomer claimed he check demarcation point - however, needed maintenance person or apartment manager to get accessCustomer refused to submit IVR recording to state that he understands he checked demarcation point and should [redacted] isolate trouble to inside (past demarcation point) customer will be charged the $repair feeOn 6/23/14, Customer faxed request to disconnect his serviceOn 6/24/14, I spoke with [redacted] ***, customer pro bono attorney regarding [redacted] accountAttorney understood and will advise his clientPer customer refusing to submit an IVR,faxing disconnection of service, and hiring an attorney, OneTone Telecom Inccan no longer speak with customer except through attorneyWith disconnection of service, customer is no longer a customer of OneTone Telecom, Inc [redacted] Senior Vice President OneTone Telecom, Inc864- [redacted] .net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Yes I am a prepaid customer meaning that I paid my money up-front with no problemIf this company is using *** isolation tests as they are claiming and getting all the results there in the office, then why was I made to contact a technician on my own and had to have him go up the pole myself? This could have been done when the first complaint was made. But now that I was imformed by the Tech that the *** line was completely dead going to my home I am being required to pay again I perpaid for a service that "I NEVER RECEIVED"This is "CONSUMER FRUAD" and that's all it isThe only solution is to refund my moneyThis company is very untrustworthy and if *** conducts business in this matter, then so are they

9/Customer signed up for service through Agent Location
9/Customer trying to convert cable line? Unable to port cable line to landline
9/Customer called - can receive calls but cannot make outbound calls. Previous provider was *** *** -
modem
9/Customer states will have daughter's husband to call back. No call back
9/Line test w/ ***, submitted IVR recording -- advised customer to pay 1/repair fee (Pre Paid Company). If determined to be outside issue, we will refund/ credit what customer paid, if inside trouble, customer will be billed other 1/of repair
9/We offered for customer to pay 1/of repair -- If outside trouble we will refund/credit AND give one month FREE service
We are a PrePaid company, so we should collect full $repair fee
If customer is able to receive calls but not make calls, seems like an inside issue which customer is responsible for
We have tried to work with customer in troubleshooting steps as well as offer assurances depending on how trouble ticket closes with ***

We have offered the customer to pay 1/2, not full repair upfront AS WELL as if found to be outside trouble we will give month free service
Customer is a pre-paid customer and should be required to pay all fees upfront
We are using*** trouble ticket isolation tests and going by *** results - it is good to demarcation point
If customer and their technician feel they are more capable than ***, pay 1/upfront and they should'nt have any issues to worry about
This offer will not stand for long as issue has been going on for almost weeks
This offer is good until Thursday September 25, 3pm EST
The longer it takes, the longer *** workflow gets added and customer will have to be added to end of work order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  
The reason that I was able to receive calls was because my line was connected to [redacted] modum not my wall jack and this was told to the company. When my service was discontinued with verizon my line was plugged back into my wall jack that was not connected to a cable box in my home. The company did not trouble shoot anything, I was told to go outside and do it my self and then I was told to contact a technician which I did. He came out and notified me that the[redacted] box on the pole had a dead line coming to my house and that was why I was not getting service.  How is it that I am suppose to change a line from a pole???? That is not my job. This company is affiliated with [redacted] so they should be made to come out and put in a working line from there pole. My inside lines are working just fine. This is just a case of fruadulant activity that is going back and forth with no ressolution. and everytime you call the company the manager is in a meeting. I just wonder how many people have had this same issue and just got to frustrated to even complain? But I work hard for my money, not for some one to screw me over in this manner by asking for repair money for something that is totally on the company. Why should I have to pay for there problem? This is not fair to me as a consumer. I will continue to work at getting this company shut down, they should not be allowed to service any consumers.

I bought a car (used) from Prescott Honda in February. I had a lot of issues with the car. One being I requested to have cruise control and it was very important to me.. I was given a print out from Amazon on the cruise control that would work on my used car from the sales man. I ordered the cruise control they requested and found out it was just a generic cruise control and would not work on my car per my mechanic. I went to Prescott Honda and explained my issues especially the cruse control issue. They kept the car till Monday lending me a Honda Civic 2016, (Really nice car). They had a meeting on Monday and came back with a decision to refund most of my money that I paid for the new car (used). My sales man Steve B[redacted], his boss Eddie A[redacted], and their boss Allen were all gracious and professional. I would definitely refer anyone to this Dealer. They were more than fair and did the right thing. I appreciate this dealer and the personnel that work their.

Very poor customer service and rude treatment by this dealership's internet sales staff. We had arranged to test drive a vehicle and let the salesman know we would be driving from out of town (close to a two hour drive). We called at the time of our appointment, as we were running a little late, to let them know we would be arrive in 20 minutes. We were informed the car had already been sold that morning. The call to arrange the test drive was at 10:30 am and the call to let them know of our late arrival was at 1:30 pm. We turned around immediately and drove home. If the vehicle had been sold that morning, why weren't we informed? A simple phone call would have saved us from wasting 2 1/2 hours and driving 175 miles for no reason. This rude and inconsiderate behavior is simply unacceptable and reeks of a "bait and switch" approach to get unsuspecting customers on their lot so they can push higher cost vehicles. We will be taking our business elsewhere and will encourage others (on Yelp, Facebook, and this website) to do the same.

Customer signed up for service on 5/14/14 and order completed same day. On 5/30/14, customer called to report unable to make Long Distance calls. We placed trouble ticket to carrier. On 6/11/14, customer called to report unable to make Long Distance calls. Placed trouble ticket with carrier. On...

6/18/14, customer called to report unable to dial out. Explained troubleshooting process. On 6/19/14, customer called back still no dial tone. Customer claimed he check demarcation point - however, needed maintenance person or apartment manager to get access. Customer refused to submit IVR recording to state that he understands he checked demarcation point and should[redacted] isolate trouble to inside (past demarcation point) customer will be charged the $95.00 repair fee. On 6/23/14, Customer faxed request to disconnect his service. On 6/24/14, I spoke with[redacted], customer pro bono attorney regarding [redacted] account. Attorney understood and will advise his client. Per customer refusing to submit an IVR,faxing disconnection of service, and hiring an attorney, OneTone Telecom Inc. can no longer speak with customer except through attorney. With disconnection of service, customer is no longer a customer of OneTone Telecom, Inc. [redacted] Senior Vice President OneTone Telecom, Inc. 864-[redacted].net

On Saturday morning June 27 while I was driving my 2013 Honda Accord a crack appeared in my windshield. I stopped to examine and found chip, nick or anything that would cause such crack, so I took my car to Prescott Honda, the service person promptly came out and I showed him the windshield. He stated that's strange, he would need to have management look at it. Out came a lady, upon looking at it said she would need to take it out in the light, I said ok, when she saw my wife was in the car she said she would have to get out. She then backed my car into the sun light, but she didn't stop there, she took it around back of the building and after several minutes came back with it and stated she would like to show me something. She pointed out a small nick which was not connected to the crack and said this was the cause. I know this nick was not there before she took it out back. I promptly got in my car and exited there premises never to return. I had a auto glass technician look at the windshield and he signed this statement (I found the crack in the windshield in a 2013Honda Accord owned by [redacted]i was caused by stress fracture which is a manufacturing defect. No chips or impacts were present to cause crack). I saw no need to take my car our of my view or to have my wife leave the car unless there was some thing she didn't want us to see.

I purchased a brand-new vehicle from this dealership. First, I want to say that the sales technique was extremely heavy-handed, pressured and long and drawn out. They attempted to force me to pay a super high trade in cost for my car. They were nice to us until we drove off the lot. We purchased the car on a Saturday. On Tuesday, I started receiving harassing phone calls from the Finance Manager about their supposed "deals" and getting the car signed over. She called me at work when I specifically asked her not to, and she called me several times on my cell phone. I called her back and read her the riot act. A few months later, I had to ask the dealership for some paperwork related to my trade in. I sent an email, waited a week, sent another one. Waited another week, and gave up and sent an email to the General Manager. Only after sending that email did I finally get a response and get them to mail my paperwork to me. Stay away from this dealership!

I bought a car (used) from Prescott Honda in February. I had a lot of issues with the car. One being I requested to have cruise control and it was very important to me.. I was given a print out from Amazon on the cruise control that would work on my used car from the sales man. I ordered the cruise control they requested and found out it was just a generic cruise control and would not work on my car per my mechanic. I went to Prescott Honda and explained my issues especially the cruse control issue. They kept the car till Monday lending me a Honda Civic 2016, (Really nice car). They had a meeting on Monday and came back with a decision to refund most of my money that I paid for the new car (used). My sales man Steve B[redacted], his boss Eddie A[redacted], and their boss Allen were all gracious and professional. I would definitely refer anyone to this Dealer. They were more than fair and did the right thing. I appreciate this dealer and the personnel that work their.

On Saturday morning June 27 while I was driving my 2013 Honda Accord a crack appeared in my windshield. I stopped to examine and found chip, nick or anything that would cause such crack, so I took my car to Prescott Honda, the service person promptly came out and I showed him the windshield. He stated that's strange, he would need to have management look at it. Out came a lady, upon looking at it said she would need to take it out in the light, I said ok, when she saw my wife was in the car she said she would have to get out. She then backed my car into the sun light, but she didn't stop there, she took it around back of the building and after several minutes came back with it and stated she would like to show me something. She pointed out a small nick which was not connected to the crack and said this was the cause. I know this nick was not there before she took it out back. I promptly got in my car and exited there premises never to return. I had a auto glass technician look at the windshield and he signed this statement (I found the crack in the windshield in a 2013Honda Accord owned by [redacted]i was caused by stress fracture which is a manufacturing defect. No chips or impacts were present to cause crack). I saw no need to take my car our of my view or to have my wife leave the car unless there was some thing she didn't want us to see.

After a horrid experience for the last few weeks at Tim's trying to buy a car.. On a whim we decided to go across the street to the Honda dealer ship where we met Carolyn and Blake and all I can say is just wow.. They work as a TEAM!! Best communication I've seen we bought a Hyundai sonata and was in and out in 2 hours and 15 min. Super easy buying process.. Treated me and my husband and our three kids that were there like family. The Honda dealership has great vibes and the best people they turned our horrible first time buying experience into a amazing one!!! All I can say is we won't be going anywhere else in the future.. We were so incredibly happy.