Prescott Motors, Inc.

I took my Jeep in to be repaired on July I brought it in to have sputtering and suspected transmission slipping looked atAdditionally, I asked them to find the source of a whirling noise and a squeak coming from the rear On 7/25, they assessed the vehicle for the sputtering/slipping but never looked into the other issuesThey claimed they ordered the parts and UPS lost packages and they needed to be reorderedThe parts did not arrive until 8/a week after they assessed the issueThe work was performed on 8/or 8/and then they tried to assess the issues with the whirling noise and squeak in the backThey heard the whirling noise and diagnosed it as as wheel bearing that needed replacingThey also indicated the front struts were shotThey did not address the squeakAfter again waiting another week for parts to be delivered, my the struts and wheel bearing was repaired on 8/Again, UPS was blamed for the delay which I quite frankly do not believeThe struts and whe

I live in MissouriWhile visiting relatives in Prescott I purchased a new Jeep from Prescott MotorsShortly thereafter, I returned to Missouri and attempted to register my new JeepMissouri DMV told me I needed the vehicle titleI called Prescott Motors and they referred me to Chrysler Financial which the vehicle was financed throughI contacted Chrysler Financial and they told me that Prescott Motors was responsible to provide me a titleFurther, Chrysler Financial checked and told me that a title had not been applied for in either Arizona or MissouriThey told me to contact Prescott MotorsI called Prescott Motors once again to speak to the sales managerHe was unavailable so I left a messageThe sales manager is aware of my problem as I had spoken with him earlier and he assured me my title was comingThe dealership hasn't contacted
Here's what the Missouri DMV says about new vehicle titling;
You have days from the date of purchase to title and pay sales tax on

Hello,  My name is John B[redacted], General Manager at York Dodge CJR First and foremost we will be happy to continue to diagnose and repair the [redacted]'s Jeep under the terms of their remaining factory powertrain warranty and under the terms of the service contract that they purchased from their...

selling dealer, Bill Luke Chrysler Jeep Dodge.  Their service contract is issued by CNA, an independent service contract provider. Our Service Advisor, Diana P[redacted], I believe did a great job and had daily contact with Mr. [redacted] through the entire process.  Mr. [redacted], to his credit, was very complimentary of Diana and her efforts to help throughout the process. Our goal was to address and correct every issue to Mr. and Mrs. [redacted]'s satisfaction.  Despite our best efforts we did not achieve that goal.  While it was in our care we were able to correct the "sputtering and misfire" issue, replaced a hub bearing that was making noise, replaced the worn front struts and perform a four wheel alignment.   I will contact Mr. and Mrs. [redacted] and set an appointment to have them drive the vehicle along with one of our employees so we can better pinpoint their remaining concerns and get any needed repairs done with as little time and trouble as possible. Thank you, John B[redacted]

Revdex.com,

I am writing in response to the complaint from [redacted].  I have not spoken to him personally only left him a message.  I understand his frustration as the part needed to complete the repair on his 2007 Jeep Commander is on back order from the manufacturer....

 We have ordered the part with the highest possible priority "VOR" status.  We have been tracking the part since ordering it January 24, 2014 and have an ESTIMATED date of arrival of March 21, 2014.  We will continue to communicate with Mr. [redacted] if there are any changes and will stay focused on getting the repair done as soon as possible.  Thank you in advance for your help in communicating this to Mr. [redacted].  I request that the complaint be resolved with our company as the back order issue is with the manufacturer and out of our control.  I do empathize with Mr. [redacted] and the other customers in the same situation as there are many.

You can reach me for any questions or further information needed.

Thank you,

 General Manager

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Revdex.com,

I am writing in response to the complaint from [redacted].  I have not spoken to him personally only left him a message.  I understand his frustration as the part needed to complete the repair on his 2007 Jeep Commander is on back order from the manufacturer....

 We have ordered the part with the highest possible priority "VOR" status.  We have been tracking the part since ordering it January 24, 2014 and have an ESTIMATED date of arrival of March 21, 2014.  We will continue to communicate with Mr. [redacted] if there are any changes and will stay focused on getting the repair done as soon as possible.  Thank you in advance for your help in communicating this to Mr. [redacted].  I request that the complaint be resolved with our company as the back order issue is with the manufacturer and out of our control.  I do empathize with Mr. [redacted] and the other customers in the same situation as there are many.

You can reach me for any questions or further information needed.

Thank you,

 General Manager

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December 2013 a recall notice was mailed to me on my 2500 Dodge crew cab 4x4 truck. This recall was in regards to the Tie-Rod on the front end of my truck. The notice stated that the faulty tie-rod could come loose and cause an accident. I use my truck quite a bit for hauling my toy-hauler up and down mountains to go camping so as you can image I was very concerned. I called right away and was told that they would call when the parts came in. OK no problem. January 2014 came and I called again worried I might have some how missed their call. The answer was "Oh no sorry the parts still haven't come in. Then February came along an the same answer was given to me. Now March has come and went and I got "Oh the parts still haven't came in and they're on back order. Is this for real. Here I paid good money for a nice truck and I'm afraid to drive it. When a recall goes out that could affect peoples lives they should be prepared to fix the problem right away. Who's going to be responsible for an accident that could kill or destroy a family if this tie-rod goes out while I'm pulling my trailer on the highway. I do believe that would be the Dodge Corperation. I have not been called once in regards to this, I was told I would get a call when the parts arrived. No expectation of when this maybe was given at all.
I beleive an updated letter to all owners should be sent out with a lead time on getting this resolved. I want my truck road worthy so I don't have to worry ever time I get behind the wheel.
In regards to this experience I have been very unsatified with the service.

Review: We purchased a vehicle and we were told the transmission shifting wrird was that it had that much more power, I called three times after purchasing the vehicle to talk to a service man about the problem no body ever returned my call , my transmission is completely gone out and I don't have the funds to fix it . This all happened right at the end of the three month dealership warranty now I'm stuck with payments and no running vehicle , my family has dealt with your company for years and never had a problem, always great service , now we are all very disappointed in the service we receivedDesired Settlement: I would like them to replace the transmission

Business

Response:

[redacted],Thank you for your call today and your help in resolving complaint #- 9577921.Here is a quick summary of events and I've attached a few relevant documents.Mr.[redacted] purchased a 2005 GMC Yukon from our dealership on October 31, 2012. The vehicle had 107,132 miles on the odometer at time of delivery.The vehicle was offered for sale with a 3 month or 3,000 powertrain warranty.On November 21, 2012 the customer returned to the dealership to have some items taken care of that were agreed to as part of the sale, a loaner vehicle was provided to the customer while repairs to the windshield, tire monitor system, and exhaust system were performed. Odometer 108,549.The customer's next visit was for a routine oil change service on February 11, 2013, Odometer 113,227.First mention of a "hard shift condition" came on April 19, 2013 when the vehicle was brought in with 118,236 miles on the odometer. The condition was diagnosed as as a stuck solenoid in the valve body of the transmission. The recommended course of action was further diagnosis to remove and inspect the valve body and test each solenoid. Customer declined any further diagnosis and vehicle was returned to customer.Thank you again for your help.[redacted] General Manager

Review: 2007 Jeep Comander Started at 25000 mi. Performed safty recal N23 and now the four wheel drive sys does not work. 4 times in shop for service 4wd system. $1000.00 spent and hrs driving 2 vehicles 45 mi one way to bring jeep to dealer. Isue now is part needed is on back order and has been for 4 months. Dealer does not know when it will be available. Looking at Jeep forum, thousands of people across the U.S. and world are seeing same problems. Question. What is Jeep/Chrysler going to do.Posible safety isue. Abs light on, Eas, anti sway and traction control errors active, service 4wd light indicator on.Desired Settlement: I would like Jeep to recognize and resolve.

Business

Response:

Revdex.com,

I am writing in response to the complaint from [redacted]. I have not spoken to him personally only left him a message. I understand his frustration as the part needed to complete the repair on his 2007 Jeep Commander is on back order from the manufacturer. We have ordered the part with the highest possible priority "VOR" status. We have been tracking the part since ordering it January 24, 2014 and have an ESTIMATED date of arrival of March 21, 2014. We will continue to communicate with Mr. [redacted] if there are any changes and will stay focused on getting the repair done as soon as possible. Thank you in advance for your help in communicating this to Mr. [redacted]. I request that the complaint be resolved with our company as the back order issue is with the manufacturer and out of our control. I do empathize with Mr. [redacted] and the other customers in the same situation as there are many.

You can reach me for any questions or further information needed.

Thank you,

General Manager

###-###-####

Worst customer service I have EVER received. My one year old vehicle with only 11,000 miles on it broke down in the middle of nowhere. I had to have it towed, by an independent company because my owners manual didn't reference any kind of roadside assistance, to York Jeep in Prescott Valley, as it was the nearest dealership. My vehicle was at the dealership for 4 days. My service rep was Diana P[redacted]. Not once was I informed of what was actually wrong with my vehicle, what parts needed to be ordered or how long it would take to fix the issue. She never called when she said she would, never returned my calls when I left messages or provided me with updates. On two occasions I had to go directly to the dealership in order to get answers.

When I finally went to pick my vehicle up one of the items I asked for resolution on (tow hooks that weren't given to me when I purchased the vehicle) was completely dismissed. She informed me that I was the second owner of my vehicle and that the tow hooks must have been given to the original owner (I bought my vehicle brand new and it shows that in my vehicle records) and that it wasn't her problem to fix and if I break down on the freeway again and cant get a tow because of the missing tow hooks, its not her problem.

Because of this experience and my experience with Jeep in general I will never purchase another vehicle from this company and I will make sure everyone I know including everyone in my social media circles is fully aware of the faulty products and deplorable customer service.