Complaint: ***
I am rejecting this response because:Telling me -- repeatedly -- that the mailing list is handled by a third party and that they instructed them to remove my address and that it's out of their hands beyond is merely passing the buck and has already failedSince they pay this company to manage the lists, perhaps they need to threaten to withhold payment or switch to another company to get them to take the requested action
Sincerely,
*** ***
Regarding [redacted]’s complaint to the Revdex.com about receiving unwanted mail: As you saw in the complaint, [redacted] was angry for receiving postcard invitations to seminars on multiple occasions. We apologize for this. We use a professional mailing service which compiles lists by...
demographic profile and zip code. We do not create the list nor do we have access to its individual names/addresses. It is a proprietary list of our mailing service. We have written the mailing service to exclude [redacted]’s address from the list and fully expect that this will be accomplished. However, because it is out of our hands, we can’t guarantee that future lists will be properly scrubbed. As is common in many businesses, we arrange to send out a large number of cards each month following the [redacted] guidelines and regulations. As a longstanding member of the business community – and the Revdex.com – the last thing we want is to have a disgruntled recipient of our marketing material. Once again, we apologize to him for any inconvenience.
Complaint: ***
I am rejecting this response because:Telling me -- repeatedly -- that the mailing list is handled by a third party and that they instructed them to remove my address and that it's out of their hands beyond is merely passing the buck and has already failedSince they pay this company to manage the lists, perhaps they need to threaten to withhold payment or switch to another company to get them to take the requested action
Sincerely,
*** ***
Regarding [redacted]’s complaint to the Revdex.com about receiving unwanted mail: As you saw in the complaint, [redacted] was angry for receiving postcard invitations to seminars on multiple occasions. We apologize for this. We use a professional mailing service which compiles lists by...
demographic profile and zip code. We do not create the list nor do we have access to its individual names/addresses. It is a proprietary list of our mailing service. We have written the mailing service to exclude [redacted]’s address from the list and fully expect that this will be accomplished. However, because it is out of our hands, we can’t guarantee that future lists will be properly scrubbed. As is common in many businesses, we arrange to send out a large number of cards each month following the [redacted] guidelines and regulations. As a longstanding member of the business community – and the Revdex.com – the last thing we want is to have a disgruntled recipient of our marketing material. Once again, we apologize to him for any inconvenience.