Preslar's Western Shop, Inc. Reviews (2)
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I did talk to the manager who said they DO NOT provide refunds, that I had to go to the manufacturer, secondly $53 for a pair of child's boots is not cheap, and thirdly he took very good care of the boots because he loved them. And they were not scuffed, the material was FALLING apart from obvious workmanship defect.
Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Preslar's Western Shop Inc.Company Contact:[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:Response:Mr. [redacted] came into our store on Saturday September 10th....
He wanted to return the boots he said he purchased from us. The heel had pulled away from the sole. Our manager looked at the boots and asked for his receipt. Mr. [redacted] said he did not have it. Because our store policy requires a receipt for proof of purchase our manager could do nothing else for him. Our manager said he would take a credit card statement with our name on it as proof of purchase from us. Mr. [redacted] said he paid cash. There was nothing more we could do for him. Several things need to be pointed out. The boots Mr. [redacted] said he purchased were on our 30% off rack and sell for $150.50 plus tax. Our manager believes from his 20 plus years experience that Mr. [redacted] put metal tree/pole climbing apparatus on his boots. That apparatus puts pressure on the top of the heel and pushes down away from the sole. Boots are made to have pressure applied from walking. Putting pressure on the sole/heel in a downward pull will make the boot separate from the sole. After Mr. [redacted] left, Mrs. [redacted] called the store. She spoke with our manager for over 20 minutes. She continued to go over the same information and got the same answer the whole time. Since it was apparent she was not listening our manager explained again that without a receipt our hands were tied then told he he was hanging up. Mr. [redacted] said that he purchased the boots two weeks before and that he came in on a Saturday, we assume that he purchased his boots on August 27th. We always try to help our customer in any way that we can. We can't look up a receipt without the number printed on it. We can however look up the stock that we sold for that day. On Mondaywe were discussing Mr. [redacted] and when we looked up the stock sold for that day we remembered that the computer had issues that morning. We were having to hand write receipts for most of that morning. At that time we realized that Mr. [redacted] could be looking for the wrong kind of receipt. Because we had no information on Mr. [redacted] we could not notify him of this. If Mr. [redacted] would like to call us we would be glad to tell him what the hand written receipt looks like.Sent on: 9/19/2016 3:57:53 PM