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Press And Sun-Bulletin

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Press And Sun-Bulletin Reviews (9)

We will issue a credit card refund of the $credit back to the accountThis amount is for any payments made between Late December and March as the customer requestedThe refund will go back to the credit card on file within days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reviewed the account in question and have issued credit to the customers Press & Sun Bulletin account extending her a month period as requested which would be the payments from January through MarchShe is currently active again which is why we applied the credit to her subscription
accountWe have a call out to the Ms*** and will refund the amount back to her in whichever payment form she chooses if she still wants the refund sent back to her.Nicole *** Operation Support Supervisor

The extra charges the customer is referring to for the last months are for our $premium editions that come out times a year and are part of our subscription modelThese are not optionalThe extra $charge from the customers most recent payment is for the Thanksgiving Day edition and
all home delivery subscribers are charged that same amountI have honored the promise that the rep made to the customer on 11/to stop the subscription and refund the customers last payment of $as a goodwill gesture.Thank you, Nicole D*** Operations Support Supervisor Binghamton Press & Sun Bulletin

This issue has been resolved and the refund of $has been issued to the customer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We will issue a credit card refund of the $92.79 credit back to the account. This amount is for any payments made between Late December and March as the customer requested. The refund will go back to the credit card on file within 10 days.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I  would like my money refunded by crediting my credit card. I read
the settlement offer to be an extension of my subscription. I fear that
would further confuse the issue.   The company has already obtained over
$100 in error and have had a use of that money for almost 6 months.   I
would like An immediate refund on monies charged to my account in
error. Regards,[redacted]

Binghamton Press & Sun Newspaper [redacted]
[redacted]
[redacted] January 11, 2018 Response to Complaint: Customer states they had issues contacting us at the call center to stop their subscription on 12/31/17. This is very possible as our call center was experiencing high...

call volumes and at times technical issues throughout the month of December. In order to resolve this matter: We have issued a stop on the account for 1/14/18 as this is a Sunday only subscription. We have issued credit to the account to date it back to when it should have stopped on 12/31/17 and a refund of their last payment of $12.00 will be refunded back to the credit card on file due to the issue of the stop not being processed at the time it should have.

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