Pressey's Carpet & Upholstery Cleaning

Hello,Even though a video was not shown to the customer she was made aware of the status of the ducts before and after. The customer was behind our technician the whole time and saw the whole process while it happened. No drop sheets were use since there was no areas that needed cover. The...

hoses were brought down to the basement through a basement window and the baseman was not finish. This is a standard procedure that is use when possible in order to avoid damages to the house.I said over the phone that the cleaning would take around 2 hours. I do this to make sure that the customer allows enough time for our technicians to be in their home. The cleaning took an hour and 15 minutes due to the small size of the house.The Kitchen vent was not removed but It was closed and blown with pressurized air. This vent was in an awkward position and by removing it we ran the risk of not being able to put it back properly.The two access holes that were created were for our 8” vacuum hose. With out these wholes the cleaning cannot be properly complete. The client was not informed of the additional cost over the phone because this was not the first time her furnace was being cleaned and we assumed that the access holes would be there. The smaller wholes were created were to blow all of the dust from the main furnace line into our vacuum. All of the wholes were properly covered at the end of the cleaning. Again, this step is standard procedure. The client called me after the cleaning was done but it was to complain about the fact that a cover was missing from one of her basement vents. In regards to the missing cover, there was never a cover on the basement vents. As previously stated, the basement was unfinished therefore no vents in the basement had covers.The client also sign the receipt upon completion stating everything was okay.  And also the furnace cleaning process was done and she knows that, again she and her husband were behind our technicians all the time.Cordially,[redacted]OwnerAIRES FURNACE AND DUCT CLEANING

Dear [redacted]The following essay and the two attachment photo on above are my reply concern my Complaint #[redacted] . It due to my poor computer knowledge to attach photos from my [redacted] to yours reply form. I have sent the reply by answer yours prepared reply form but cannot attach photo from [redacted]. Now sent again with photos attachment on above.   My reply are following:I and my spouse are at home but Aires Furance & Duct Cleaning  Inc. are a group of people in my home on that day. How could we follow them closely for each job they did? It is my first time to arrange a Furnace and duct cleaning  company. I sign the INVOICE ( not receipt) did not stating everything was okay.  I signed in the invoice  [redacted]) that just say the item charge and the furnace is working. Please view the (Invoice attachment). M[redacted] said that all done and handle INVOICE [redacted]) to me, asked me to sign and  pay. Could I not sign and not pay? No receipt.  In AIRES FURNACE & DUCT CLEANING company web site and Mr. Fr[redacted] also told me on the phone that "Using a video inspection system we can show you, your ducts before, during, and after the cleaning system we can show you." M[redacted] need to follow the company standard but she just hurry up to finish job and leave.I phone contact Mr.Fr[redacted], told him about the detail what happen that day and a vent cover is missing. I asked him help to search the vent cover. I serious told him that I am not satisfy the furnace & duct cleaning. My basement  other vents have cover (view the above attachment). The vent  that I ask Mr. Fr[redacted] help to find are still missing cover.Best regard[redacted]