Presti Stone & Mason Corp.

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ We apologize for any misunderstanding in regards to your accountI believe our cancellation department was very confused due to the name change on the accountAfter careful consideration we have issued a refund for the last charge in the amount of $ [redacted] , it may take up to - business days to reflect on your card We value your business and would love to have you back in the future

Initial Business Response /* (1000, 9, 2015/03/02) */
We apologize for any misunderstanding regarding your accountOur policy does not allow cancellation of accounts without confirming your identityThis is why we cannot accept emails or voice-mail to cancelAfter reviewing your account we
have seen the account was used multiple times each month resulting in over contacts being looked at since the time you initially called in to cancel we are not able to refund the last months of chargesWe did refund the charge on your credit card on 2/13/We value your business and would love for you to come back in the future
Initial Consumer Rebuttal /* (3000, 11, 2015/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response, because I made attempts to cancel this accountMy assistant did access the account as I stated on my original complaint as we have several lead generating sites like this oneBottom line, my account should have been canceled with my first requestI was told this was an easy company to try and canceling would be no problemI feel mislead and taken advantaged of; I'm extremely unhappy and dissatisfied
Final Business Response /* (4000, 15, 2015/03/13) */
Our policy does not allow cancellation of accounts without confirming your identityThis is why we cannot accept emails or voice-mail to cancelThe account was used multiple times each month resulting in over contacts being looked at since the time you initially called in to cancelWe are not able to refund the charges in November, December and JanuaryWe did refund the charge on your credit card on 2/13/We value your business and would love for you to come back in the future
Final Consumer Response /* (4200, 17, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this resolutionI made attempts to cancel this account, my identity had been confirmedZbuyer needs to reconsider their cancellation policy; it is NOT in the best interest of the consumerI'm very disappointed
Yes, the account was accessed, my assistant didn't know this account was closed as we have several subscription like thisThat is my fault; however, had the account been closed this would not have happenedI would like to be refunded the months I was charged against my permission

Initial Business Response /* (1000, 5, 2015/03/03) */
We apologize for any misunderstanding regarding your account with usOn February 25th you stated you updated your debit/credit card on your account, by doing this are system charges a *** Pre-Authorization to make sure the debit/credit card
is validThe Pre-Authorization will fall off within to business daysOur system is only able to accept Credit/Debit Cards we cannot accept payment online from Checking and/or Savings AccountsWe apologize for any confusionWe are unable to refund your initial charge to start service with usWe have cancelled your subscription with us and you will have access to leads until March 24th, We value your business and would love to have you back in the future

Initial Business Response /* (1000, 9, 2015/02/06) */
We apologize for the inconvenience this has caused. We have refunded the previous charge and cancelled your account. We are taking action to ensure this type of incident does not happen again.

Initial Business Response /* (1000, 5, 2015/03/26) */
We are very sorry that you did not have a good experience. We do not offer refunds. The reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. When you signed up we have you two months for the price of one month, we will make sure you have access to the two months for which you subscribed.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't want your information. Your online reputation is despicable and I don't want anything to do with your "bait and switch" tactics.
Final Business Response /* (4000, 9, 2015/03/31) */
We are unable to provide you a refund. We will make sure you have access to the two months for which you subscribed.
Final Consumer Response /* (4200, 11, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not accessed any information that is available and do not wish to be associated with ZBuyer's unethical business practices.

Initial Business Response /* (1000, 5, 2014/11/14) */
Mr. [redacted],
I apologize that you did not have a good experience with zBuyer. We strive to make sure our lead quality is at the best possible level. Please understand that any lead you receive can be contacted though other means besides...

zBuyer, so it is impossible to guaranty the number of contacts to any given homeowner. Unfortunately, we will not be able to issue a refund. zBuyer has a very clear no refund policy. This exists because of the nature of our product. Once you have been given access to information you cannot simply return it. This is the same reason that places, like [redacted] do not allow customers to return software. We apologize for any inconvenience and encourage you to try the service again. We are aware that zBuyer is not perfect, but we KNOW that it does work very well for many agents and investors.

Initial Business Response /* (1000, 5, 2014/12/02) */
We apologize for any misunderstanding in regards to your account. I believe our cancellation department was very confused due to the name change on the account. After careful consideration we have issued a refund for the last charge in the...

amount of $[redacted], it may take up to 7 - 10 business days to reflect on your card.
We value your business and would love to have you back in the future.