Prestige Auto And Rv

We first and foremost apologize and empathies’ for the frustration this customer is experiencing Hind sight being what it is we wish the customer would have left the damaged sofa in their camper, as it was urged by multiple employees, until the new one arrived under timeline of manufacturer’s warrantyWe have confirmed with the factory that the sofa is ready for delivery on our next incoming unitSincerely,Matt BerubeGeneral ManagerPrestige Auto CorporationDirect Line: 715-839- Fax: [email protected]

We first and foremost apologize and empathies’ for the frustration this customer is experiencing Hind sight being what it is we wish the customer would have left the damaged sofa in their camper, as it was urged by multiple employees, until the new one arrived under timeline of manufacturer’s warranty We have confirmed with the factory that the sofa is ready for delivery on our next incoming unit Sincerely, Matt Berube General Manager Prestige Auto Corporation Direct Line: 715-839- Fax: [email protected]

Customer should not have received couch without delivery of trade title Remote will not be sent until trade title is received Sincerely, Matt Berube General Manager Prestige Auto Corporation Direct Line: 715-839- Fax: [email protected]

On Tue, Jun at 10:AM , [redacted] > wrote:HelloI just wanted to let you know that I received my couch last night but not the remote for our rvNo set date for its arrival Thanks [redacted]

***FULL RESPONSE IN ATTACHED DOC
After conversations w/ Mr*** he asked me to meet his wife *** at the property on August At the time the house was furnished and occupied, making it difficult to see the full scope of repairs needed*** asked us to remove a few
furniture items that they may leave behind and pointed out outstanding repairs neededWe were tasked w/ taking the home in condition it was given and preparing it for rentMr*** was not present for this walkthrough or the conversation with AncaOur vendor did visit the property and addressed issues outlined in attached documents including an extensive project to haul away a myriad of heavy and assorted furniture and personal items abandoned at the property upon *** move outThis cumulative work resulted in a bill payable to our vendor in the amount of $This invoice was passed directly through, without markup (as is the case with all vendor invoices)This invoice was also presented to Mr*** on his September statement, NOT months into our working togetherAs a result of the work done to the property, along with other efforts, the property was leased to well qualified Tenants who were happy with the condition of the propertyOn November 2nd, I received an email from Mr*** that he was surprised by the bill for the work done to the homeOn November 3rd, I replied asking to speak with him by phoneMr *** emails became insulting and threateningAfter repeated, unanswered requests to discuss the situation, I was left to determine what a mutually acceptable resolution despite our position that the vendor did a large amount of work to prepare the property for tenantsI paid 1/of the invoice, and requested that our vendor do the same, leaving Mr *** with a balance of $The initial landscaping cost more than regular $quarterly visits because there was a significant amount of debris removal required, also outlined in attached doc

The camper in question was sold as a model year end close. The Hautamaki's were well aware of the model year at the time of sale and took advantage of the discounted price, which is not uncommon at that time of year. As with most camper companies, they are constantly changing
the type of lights they use throughout the manufacturing year. The light we ordered was incorrect, as the manufacturer had switched to a new light midway through the manufacturing season. The correct light arrived at our dealership on August 30th, 2016. We then called the Hautamaki's and left a message with Jeremiah asking if he would like us to ship the light to their residence or if they would prefer to pick it up at the dealership We called again on September 1st, and did finally speak with Jeremiah and he asked to have the light shipped to their residence. Since the Hautamaki's purchase, Prestige Auto & RV has honored every request from the customer and consider this matter closed. *** ***General ManagerPrestige Auto & RVHallie RdChippewa Falls, WI 54729715-833-0066877-276-4715www.prestigervauto.com

***FULL RESPONSE IN ATTACHED DOCAfter conversations w/ Mr*** he asked me to meet his wife *** at the property on August At the time the house was furnished and occupied, making it difficult to see the full scope of repairs needed*** asked us to remove a few furniture items that
they may leave behind and pointed out outstanding repairs neededWe were tasked w/ taking the home in condition it was given and preparing it for rentMr*** was not present for this walkthrough or the conversation with AncaOur vendor did visit the property and addressed issues outlined in attached documents including an extensive project to haul away a myriad of heavy and assorted furniture and personal items abandoned at the property upon *** move outThis cumulative work resulted in a bill payable to our vendor in the amount of $This invoice was passed directly through, without markup (as is the case with all vendor invoices)This invoice was also presented to Mr*** on his September statement, NOT months into our working togetherAs a result of the work done to the property, along with other efforts, the property was leased to well qualified Tenants who were happy with the condition of the propertyOn November 2nd, I received an email from Mr*** that he was surprised by the bill for the work done to the homeOn November 3rd, I replied asking to speak with him by phoneMr *** emails became insulting and threateningAfter repeated, unanswered requests to discuss the situation, I was left to determine what a mutually acceptable resolution despite our position that the vendor did a large amount of work to prepare the property for tenantsI paid 1/of the invoice, and requested that our vendor do the same, leaving Mr *** with a balance of $The initial landscaping cost more than regular $quarterly visits because there was a significant amount of debris removal required, also outlined in attached doc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not encouraged to keep the former torn couch in our camper which would be noted by myself, spouse and the couple with us that dayAlso we have been told for weeks the couch is ready to be shipped however they don't have a date for arrivalIt is summertime now and I would like this resolvedCan we please change the response from me prior to sending it to the company?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not encouraged to keep the former torn couch in our camper which would be noted by myself, spouse and the couple with us that dayAlso we have been told for weeks the couch is ready to be shipped however they don't have a date for arrivalIt is summertime now and I would like this resolvedCan we please change the response from me prior to sending it to the company?
Regards,
*** ***

Customer should not have received couch without delivery of trade title.  Remote will not be sent until trade title is received.
 
Sincerely,
Matt Berube
General Manager
Prestige Auto Corporation
Direct Line: 715-839-5457
            Fax: 715-833-1569
[email protected]

We first and foremost apologize and empathies’ for the frustration this customer is experiencing.  Hind sight being what it is we wish the customer would have left the damaged sofa in...

their camper, as it was urged by multiple employees, until the new one arrived under timeline of manufacturer’s warranty. 
We have confirmed with the factory that the sofa is ready for delivery on our next incoming unit.
 
Sincerely,
Matt Berube
General Manager
Prestige Auto Corporation
Direct Line: 715-839-5457
            Fax: 715-833-1569
[email protected]

The camper in question was sold as a 2015 model year end close.  The Hautamaki's were well aware of the model year at the time of sale and took advantage of the discounted price,...

which is not uncommon at that time of year.   As with most camper companies, they are constantly changing the type of lights they use throughout the manufacturing year.  The light we ordered was incorrect, as the manufacturer had switched to a new light midway through the manufacturing season.  The correct light arrived at our dealership on August 30th, 2016.  We then called the Hautamaki's and left a message with Jeremiah asking if he would like us to ship the light to their residence or if they would prefer to pick it up at the dealership.   We called again on September 1st, 2016 and did finally speak with Jeremiah and he asked to have the light shipped to their residence. 
Since the Hautamaki's purchase, Prestige Auto & RV has honored every request from the customer and consider this matter closed.
 
[redacted]
General Manager
Prestige Auto & RV
1864 Hallie Rd
Chippewa Falls, WI  54729
715-833-0066
877-276-4715
www.prestigervauto.com

On Tue, 21 Jun at 10:19 AM , [redacted]> wrote:HelloI just wanted to let you know that I received my couch last night but not the remote for our rv. No set date for its arrival.  Thanks[redacted]

On Tue, 21 Jun at 10:19 AM , [redacted]> wrote:
Hello
I just wanted to let you know that I received my couch last night but not the remote for our rv. No set date for its arrival.  
Thanks
[redacted]

We first and foremost apologize and empathies’ for the frustration this customer is experiencing.  Hind sight being what it is we wish the customer would have left the damaged sofa in their camper, as it was urged by multiple employees, until the new one arrived under timeline of manufacturer’s...

warranty. We have confirmed with the factory that the sofa is ready for delivery on our next incoming unit. Sincerely,Matt BerubeGeneral ManagerPrestige Auto CorporationDirect Line: 715-839-5457            Fax: [email protected]

Customer should not have received couch without delivery of trade title.  Remote will not be sent until trade title is received. Sincerely,Matt BerubeGeneral ManagerPrestige Auto CorporationDirect Line: 715-839-5457            Fax: [email protected]