My offer stands as isI'm responding to the customers statement of dishonest business practicesI've been a member of the better Revdex.com as well as other state agencies for over thirteen years with an impeccable recordwhen the costumer came in for repairs, the estimate was based on factory installation We found after the repairs were started that it had a custom bumper with factory linersThe front fender liner was ripped, and we had no way of knowing that the factory liner would not fit to the custom bumperAll other repairs we did were successful, with the parts we bought, which are still on the car and fastened properlyCustomer was informed when he picked up the vehicle that the liner didn't fit the custom bumper, and if there were any problems, to bring it backWhen he brought it back the liner was missingHe accused us of putting the old liner onHowever I knew that it was a new liner cause me and the tech discussed how we would fasten it to the custom bumperI said regardless, that I would give him a refund "The issue was the fender liner"Then [redacted] came back from lunch, pulled the file, showed him the invoice for the fender liner, then asked to see the fender liner, so that he could match the numbers, but [redacted] refused to show usHe then said" he wanted all the money back for the full repairs"** agreed only to refund the amount for the fender liner, cause all other repairs were successfulThis was not acceptable to him, he said that he would handle it himself, and that we would be hearing from him, as we walked out to the carOn arriving to the car, [redacted] saw the fender liner in the car, and said " its a new liner"The customer pulled it out, and said " how can you say that its all ripped up" [redacted] said " of course it is ripped up because when driving the car the wind caught it and pushed it into the wheel, that being said that is why we are refunding the customer the full amount for only the fender linerHe still said at that point " that it was used, so [redacted] took a picture of the label, to match it with the invoice, which matchedWe did everything required of us by state law, and by the contract, that the customer signedWe agreed to refund him, the part of the repair that did not succeed, because of his custom bumper, and custom fenderso I fail to see the dishonesty that we are being accused ofwe do mainly insurance work, and trusted by the insurance companies, where proof is imperativeSo we are very carful about documentationBeing a repair facility that does everything by the book, on discovering we are working on custom parts, its impossible to predetermine the problems you are going to encounterAny reasonable person would understand thisIs my reputation worth $401.00, of course it isBut I will not let my reputation be held for ransom.Sincerely , [redacted]
To Whom it may concern;We appreciate the feed back and we are very concerned as regards this situation Please note that the customer came in and [redacted] greeted himThe customer explained that the left fender liner came off and was torn off ater he picked up the car [redacted] told him that we could not completely fasten the fender liner because of the custom bumper We would have to fabricate lower brackets and that we do not do that kind of work Customer was upset that he was not told that from the beginning [redacted] told him that he understood him and that we would refund his money [redacted] then came back and told him that the majority of the work we did was successful The customer then proceeded to state that we did not replace the liner So we asked to see it as we did replace it new and have the invoice But the customer refused to let us see it even though it was in his car When we walked over to look at the car [redacted] saw it and took a picture of it with the tag that matches the invoice We fail to understand the issue since we said we would refund him on the fender liner since that part of the repair was not successful We also fail to understand why he feels we should have to refund for the repairs that were successful When [redacted] said he would refund the money the only issue was the fender liner.Sincerely, [redacted] Owner
I am rejecting this response because:If [redacted] would have told me from the beginning that they do not work on custom vehicles I would have taken my vehicle elsewhereI lost a couple hours of work because ** and [redacted] were dishonest with meAs you can see in the pictures I submited that does not look like a new fender liner anyone with common sense can see thatI know I'm not going to get what I deserve back, I will be happy if they can at least refund me what I paid for the liner they can mail me the money to my address at [redacted] ***
My offer stands as isI'm responding to the customers statement of dishonest business practicesI've been a member of the better Revdex.com as well as other state agencies for over thirteen years with an impeccable recordwhen the costumer came in for repairs, the estimate was based on factory installation We found after the repairs were started that it had a custom bumper with factory linersThe front fender liner was ripped, and we had no way of knowing that the factory liner would not fit to the custom bumperAll other repairs we did were successful, with the parts we bought, which are still on the car and fastened properlyCustomer was informed when he picked up the vehicle that the liner didn't fit the custom bumper, and if there were any problems, to bring it backWhen he brought it back the liner was missingHe accused us of putting the old liner onHowever I knew that it was a new liner cause me and the tech discussed how we would fasten it to the custom bumperI said regardless, that I would give him a refund "The issue was the fender liner"Then [redacted] came back from lunch, pulled the file, showed him the invoice for the fender liner, then asked to see the fender liner, so that he could match the numbers, but [redacted] refused to show usHe then said" he wanted all the money back for the full repairs"** agreed only to refund the amount for the fender liner, cause all other repairs were successfulThis was not acceptable to him, he said that he would handle it himself, and that we would be hearing from him, as we walked out to the carOn arriving to the car, [redacted] saw the fender liner in the car, and said " its a new liner"The customer pulled it out, and said " how can you say that its all ripped up" [redacted] said " of course it is ripped up because when driving the car the wind caught it and pushed it into the wheel, that being said that is why we are refunding the customer the full amount for only the fender linerHe still said at that point " that it was used, so [redacted] took a picture of the label, to match it with the invoice, which matchedWe did everything required of us by state law, and by the contract, that the customer signedWe agreed to refund him, the part of the repair that did not succeed, because of his custom bumper, and custom fenderso I fail to see the dishonesty that we are being accused ofwe do mainly insurance work, and trusted by the insurance companies, where proof is imperativeSo we are very carful about documentationBeing a repair facility that does everything by the book, on discovering we are working on custom parts, its impossible to predetermine the problems you are going to encounterAny reasonable person would understand thisIs my reputation worth $401.00, of course it isBut I will not let my reputation be held for ransom.Sincerely , [redacted]
To Whom it may concern;We appreciate the feed back and we are very concerned as regards this situation Please note that the customer came in and [redacted] greeted himThe customer explained that the left fender liner came off and was torn off ater he picked up the car [redacted] told him that we could not completely fasten the fender liner because of the custom bumper We would have to fabricate lower brackets and that we do not do that kind of work Customer was upset that he was not told that from the beginning [redacted] told him that he understood him and that we would refund his money [redacted] then came back and told him that the majority of the work we did was successful The customer then proceeded to state that we did not replace the liner So we asked to see it as we did replace it new and have the invoice But the customer refused to let us see it even though it was in his car When we walked over to look at the car [redacted] saw it and took a picture of it with the tag that matches the invoice We fail to understand the issue since we said we would refund him on the fender liner since that part of the repair was not successful We also fail to understand why he feels we should have to refund for the repairs that were successful When [redacted] said he would refund the money the only issue was the fender liner.Sincerely, [redacted] Owner
I am rejecting this response because:If [redacted] would have told me from the beginning that they do not work on custom vehicles I would have taken my vehicle elsewhereI lost a couple hours of work because ** and [redacted] were dishonest with meAs you can see in the pictures I submited that does not look like a new fender liner anyone with common sense can see thatI know I'm not going to get what I deserve back, I will be happy if they can at least refund me what I paid for the liner they can mail me the money to my address at [redacted] ***